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Distinctive GemReviews 176

5.0

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Distinctive Gem Reviews Summary

Distinctive Gem has a rating of 5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 8th among Diamond sites.

service
19
value
11
shipping
11
returns
2
quality
11

Instant Feedback

56 reviews

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Maine
1 review
0 helpful votes
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Fantastic Customer Service
September 27, 2019

Jonathan and his team were outstanding to work with. Their customer service was exceptional and I truly appreciated the personal touch that I received during the process. The ring is perfect! Thank you.

Date of experience: September 27, 2019
California
1 review
1 helpful vote
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Amazing customer service
August 7, 2019

Every question I had was answered very quick, options were great and I was offered what I asked for.

Date of experience: August 7, 2019
Washington
2 reviews
2 helpful votes
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My fiance was and is very very VERY particular about her jewelry tastes. I had to do a lot question asking, changing our order multiple times, and through out the entire process they were very understanding, patient, and helpful. They really made it a great experience, and my fiance loves her engagement ring.

Date of experience: July 29, 2019
Illinois
1 review
4 helpful votes
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Simply THE BEST
June 26, 2019

My fiancé and I had reached out to Jonathan in finding a 3 ct radiant diamond with pretty specific requirements. Boy did he over deliver, he found us the perfect stone at a great price! I catch my fiancé even staring at it because of how beautiful a stone it is. Jonathan was always very responsive in our email communication and has the best customer service, he went above and beyond for us and I am so glad we found him after a nightmare situation with another company.
The stone is seriously perfection and I cannot say enough good things about working with him.
Thank you again Jonathan and I hope to work with you again in the future. You are one of a kind!

Date of experience: June 26, 2019
Canada
1 review
5 helpful votes
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Exceeded expectations
May 24, 2019

Everyone I worked with at AVI was amazing, Jonathan, Vicky, wonderful customer service from start to finish. The ring, of course, is absolutely stunning. I can't say enough good things about August Vintage!

Date of experience: May 24, 2019
Ohio
1 review
11 helpful votes
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Great customer service
May 9, 2019

It was a joy working with Johnathan. Good communication, great with feedback, and quick responses majority of the time.

Date of experience: May 9, 2019
Virginia
1 review
12 helpful votes
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Jonathan was so great to work with. He responded in a very timely manner and didn't mind the 50 bajillion times we made small tweaks to get the ring just perfect. He had the right stone and was able to advise, without being pushy, on size, appearance, and flow.

We had originally gone to a big time diamond dealer and they have over 4000 settings to look at. We found a setting we liked, but not loved. We took this base idea to Jonathan and even though we didn't REALLY know what setting we initially wanted- he worked with us to create an absolutely gorgeous ring. AND- we got double the diamond carat weight for the same price as the big time "best price" diamond store, at I'm sure better quality. The ring is a fireball. Thank you Jonathan!

Date of experience: April 29, 2019
Canada
2 reviews
11 helpful votes
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You get the whole package
April 11, 2019

Working with Jonathan has been such an incredible experience. We wanted a lab grown diamond custom designed engagement ring.

The custom setting:

My fiancee and I had a rough idea of the ring design we wanted, however we still had difficulty visualizing the final product. Jonathan was able to get back to us with a quick 3D draft of what we described. We were then able to work with Jonathan to gradually make changes towards our ideal ring. We must have changed our mind a dozen times, or have been nitpicky about details that would most likely not have shown up in the final product. All this time, Jonathan was amazingly patient with us. He advised us on design and explained what were the physical or design constraints of our ideas.

I received quotes from 3-4 local jewellers (Montreal, QC, Canada), and 3-4 online jewellers. Almost every jeweller will outsource their CAD design to someone else. As a result, you will be dealing with a salesperson, who will pass down your message to the CAD designer. Imagine the nightmare when it's the tenth modifications you want.

This is all to say, Jonathan is a CAD wizard and we are lucky to have directly worked with him.

The diamond:

If you try educating yourself on diamonds on YouTube, you will find Jonathan giving clear and detailed explanations that will help you make an informed decision. The best part about buying a diamond from Jonathan is that they all go through him to verify. He was also able to offer me a range of diamonds in my budget, and offer me his advice based on his experience.

The experience:

Most of our communications were done by chat, and we were able to exchange images and ideas very quickly and efficiently. More importantly, we were dealing with Jonathan, who has experience with the complete process, the entire time.

Thank you again Jonathan!

Date of experience: April 11, 2019
Hong Kong
1 review
6 helpful votes
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The webpage is in general user friendly. I think it will be even easier for me if I can refine my search in order to separate lab-grown and genuine diamonds under each stone-shape category.

Date of experience: March 28, 2019
Canada
1 review
6 helpful votes
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Just amazing.
March 26, 2019

Johnathan Weingarten goes above and beyond customer service. I didn't feel like a number. He made me feel important and that is something that seems to be dying out. He was such a pleasure to work and it breaks my heart that I am not wearing one of his rings. His creative mind just left me floored! Unfortunately I went with a local jeweler as I live in Canada and it was a hard decision to make. If I lived in the US I would have 100% gone with him. Throughout our emails, Johnathan was super kind, professional and enthusiastic! You can tell he just loves what he does and there are not very many people who can say they do. I do look forward to working with Johnathan someday, hopefully in the near future. Thank you for everything you have done for me :)

Date of experience: March 26, 2019
Jonathan W. Distinctive Gem Rep
over a year old

Your kind words mean more to me than any sale Hellen. Thank you kindly and God willing our paths will cross again.

Washington
1 review
5 helpful votes
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Excellent experience
March 17, 2019

Johnathan was very helpful in finding the perfect ring for my finance and I. I'm looking forward to using them in the future.

Date of experience: March 17, 2019
Texas
1 review
6 helpful votes
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Working with Jonathan on a custom ring was a delight. He patiently walked me through the process and provided detailed renderings along the way. We will definitely purchase from August Vintage again.

Date of experience: March 15, 2019
California
1 review
7 helpful votes
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Amazing stone and service!
March 14, 2019

Shipping was fast, and the stone is outstanding! I am thrilled, and people are giving constant compliments on the stone. Jon is super helpful and nice, and very responsive to email!

Date of experience: March 14, 2019
Florida
1 review
6 helpful votes
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August Vintage OEC Moissanite
March 12, 2019

Jonathan and Vicki are awesome. I have been a 'wanna be customer' for more years than I care to count. They spent so much time with me even when I was ready to order, then something would come up (this happened more than once). They must have endless patience. They treat their clients exceptionally well, whether you are purchasing a moissanite or diamond. In the end I now have a gorgeous 8 mm 2.00 ct G/H VS August Vintage European Cut in my hot little hands. I couldn't be more pleased with the quality of the stone and the entire experience.

Date of experience: March 12, 2019
New York
1 review
11 helpful votes
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Amazing experience!
March 7, 2019

Buying a ring can be stressful and difficult. You get thrown at you all these numbers and specs and it's overwhelming. Enter Jonathan. We had such an amazing time working with him. We started with him 1/16 and within three weeks, I had the perfect ring. He's an expert in diamonds and he knows exactly what you want. I was iffy on buying a diamond without looking at it but with Jonathan, you don't need to look. He vets the diamonds himself and picks the best one for you. He was very kind and patient throughout the whole process. We had so many questions and he answered each and every one of them. We ended up with a gorgeous 1.53 ct E VS2 cushion that sparkles like no other! We highly recommend him and his company; they are so honest and trustworthy!

Date of experience: March 6, 2019
California
7 reviews
36 helpful votes
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I don't know how anyone could rate August Vintage less than 5 stars. Jonathan over delivers and his gems are nothing short of amazing. I highly recommend buying from August Vintage. I will definitely be a repeat customer!

Date of experience: March 5, 2019
Texas
1 review
3 helpful votes
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I ordered a cushion cut moissanite to fit in a setting that I already owned. Jonathan and Vicki were so helpful, knowledgeable amd patient with me in helping find the right stone for my ring. It took a couple of "tries" via FedEx, but I love the final result. Most important of all ( to me) is that Jonathan & Vicki are honest, trustworthy and just plain nice people. I would not hesitate to work with them again.

Date of experience: February 22, 2019
California
1 review
2 helpful votes
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Fast friendly personal service!
February 13, 2019

Nothing but good things to say about the beautiful ring I received and the lovely customer service as well.

Date of experience: February 13, 2019
District of Columbia
1 review
1 helpful vote
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Jonathan goes above and beyond.
February 13, 2019

I purchased a drop dead gorgeous AVC stone from AVI, and words cannot describe the beauty. Besides the fact that the AVC is the most gorgeous, perfectly cut, perfectly colored stone I've ever seen- this man goes above and beyond for his customers. Being that I spent under $2000 (definitely a lot less than his usual customers) he still provided me with 110% amazing customer service. Any time of day, he answered all my crazy questions. Jonathan just wants his customers to be happy, he's so kind and understanding. I will never purchase diamonds/moissanites from any other vendor. Only AVI. His wife is also VERY kind and helpful. I just can't say enough good things about this company. They are AMAZING!

Date of experience: February 13, 2019
Canada
1 review
1 helpful vote
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Professional and trustworthy
February 5, 2019

Ordering for the second time with Jonathan. All done over the internet and internationally but he has talked me through each step patiently. Never a moment of doubt about what I'll receive. I trust him and his company.

Date of experience: February 5, 2019