Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Dissh

Dissh

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Dissh?
grey stargrey stargrey stargrey stargrey star

Dissh Reviews Summary

Dissh has a rating of 3.7 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dissh most frequently mention and customer service. Dissh ranks 124th among Women's Clothing sites.

service
51
value
46
shipping
46
returns
39
quality
42

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Erika S.
Unfollow Erika S.
Share Review
Report Review

Great customer care
March 31, 2025

I recently ordered some items that honestly just didn't look great on me! I was so lost on how to even start a return, however after reaching out to the team they gave me guidance and assistance. Really truly great assistance!
There were some items that I kept and quite honestly I'm very impressed with the quality.
Can't wait to get more cute things from Dissh!

Date of experience: March 24, 2025
Florida
1 review
0 helpful votes
Follow Saule A.
Unfollow Saule A.
Share Review
Report Review

I purchased online and did not get the package on time and had to refuse the delivery and send back to sender due to flight. It took more than 1 MONTH! To get my refund. Also they deducted 77$ for return fee! In total I paid almost 100$ for nothing! Stay away from them! Not worth the attention!

Date of experience: May 1, 2024
Customer S. — Dissh Rep
over a year old

Hi Saule! Thank you for taking the time to provide this feedback. We can confirm that information regarding customs & duties is available prior to purchase during checkout and on our FAQ, shipping and returns pages, so we apologise if this information was missed. Due to the courier awaiting payment of the customs fees for your order, they were unable to make the delivery. As per our shipping policy, if customs fees are declined and the shipment is required to be returned to DISSH the return charge is at the expense of the customer. We apologise if there has been any confusion. Should you have any further questions or concerns regarding this policy, please let us know, our team is available Monday - Friday 7am - 9pm AEST and Saturday 8am - 4pm AEST via live chat. Kindest, DISSH

New Jersey
1 review
0 helpful votes
Follow Angela W.
Unfollow Angela W.
Share Review
Report Review

I purchased a pair of linen pants. $10 to ship. I was fine with that, but the returns policy is deceiving. I was under the impression from the website I could return for a free "instant refund". That being said, I received the pants and they quality was awful - terrible unflattering cut. Baggy to the point of clown pants. I put in a request to return and asked customer service what was the issue with me now paying $20 to return the pants. I received what was basically a bot initially and then the same useless response from a rep. Their last response seemed to indicate that my return would be reviewed for acceptability - they clothing is UNACCEPTABLE quality. Bad fast fashion. I don't get why so many influencers push the brand except for the fact that they must give the clothes away. Don't waste your time, energy and money.

Date of experience: April 23, 2024
Customer S. — Dissh Rep
over a year old

Hi Angela! We're sorry to hear your recent order wasn't quite right. As per our returns policy, we kindly request images of any garments you feel may be faulty. If our team deems this to have a manufacturing fault, we will provide a pre-paid returns label. If images cannot be provided prior to sending the garment back, our quality control team can assess the garment once delivered back to our warehouse. Please let us know if you have any further questions regarding this process. Kindest, DISSH

Texas
1 review
0 helpful votes
Follow Andrea B.
Unfollow Andrea B.
Share Review
Report Review

Dissh customer service
January 12, 2024

Casey was helpful with my label. I've had the best experience with Dissh. The response time I'm getting back to me was very fast. Thanks to the Dissh staff ( So far it's been Casey and Maris) thank you ladies.

Date of experience: January 9, 2024
Customer S. — Dissh Rep
over a year old

Hi Andrea! Thank you for taking the time to provide this feedback. We hope to welcome you back again soon. Kindest, DISSH

New Zealand
1 review
0 helpful votes
Follow Lydia L.
Unfollow Lydia L.
Share Review
Report Review

Couldn't be better!
December 24, 2023

I'm so happy with my first ever Dissh order I love all of the pieces, everything feels such nice quality and fit so well. The delivery was so fast even at peak time of the year!

Date of experience: December 22, 2023
Customer S. — Dissh Rep
over a year old

Hi Lydia! We're so happy to hear that you love your new wardrobe additions - just in time for the festive season. Looking forward to seeing you again soon. Kindest, DISSH

Australia
1 review
0 helpful votes
Follow Jessica S.
Unfollow Jessica S.
Share Review
Report Review

The BEST customer service
December 21, 2023

Dissh should be proud of the customer service they provide their customers! I desperately wanted an item by a specific date and they ensure they had it dispatched immediately to ensure I had the best chance at receiving my item. So thoughtful and caring. I'll be back for sure

Date of experience: December 20, 2023
Customer S. — Dissh Rep
over a year old

Hi Jessica! Thank you for taking the time to provide this feedback. We hope you love your new wardrobe staple. Kindest, DISSH

Singapore
1 review
0 helpful votes
Follow Ali H.
Unfollow Ali H.
Share Review
Report Review

The customer service team, namely Tiani, went out of their way to help me with a delivery request that was out of their control. Thank you so much for your help, I appreciate your timely and helpful responses.

Date of experience: December 18, 2023
Customer S. — Dissh Rep
over a year old

Hi Ali! We really appreciate your feedback and hope to see you again soon. Kindest, DISSH

Australia
1 review
0 helpful votes
Follow Tima K.
Unfollow Tima K.
Share Review
Report Review

DISSH - Experience
November 22, 2023

I purchased the Rowan Blazer online and wasn't sure on size. I spoke to Ebony from LIVE CHAT and she was great with trying to help me with size as I'm a petite build but my bust falls into the size 8 measurements.

Ebony was very helpful but I took it upon myself and phoned in-store as the stuff members have seen customers try on blazers and maybe people of my build.

I rang up the Chadstone store and so glad Desiree (I'm sure, was her name) helped me over the phone and reassured me that the size 6 would fit and would give me the overall look I wanted to match with my Rowan Pants and Vest that I had previously purchased.

I got my delivery within a day and it fit so well, the first time I've put on a blazer and didn't feel like a dag.

Thanks girls/ DISSH - really like my fit. 10/10

Date of experience: November 21, 2023
Customer S. — Dissh Rep
over a year old

Hi Tima! We are so happy to hear of your recent experience with our Customer Service team and Chadstone store. The Rowan Signature Blazer is the perfect addition to your capsule wardrobe. We hope to see you again soon. Kindest, DISSH

New York
1 review
0 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Share Review
Report Review

The dresses are stunning
September 15, 2023

As I looked for more classic styles I stumbled across dissh. I was traveling to Italy and wanted to look as stunning as the italy women! Trust me I rocked those dresses day and night. People stopped me to ask where I purchased the dresses. I have two friends who have order also! Just ordered the Addison dress to travel to hawaii! Aloha

Date of experience: September 14, 2023
Customer S. — Dissh Rep
over a year old

Hi Pamela, thank you for reaching out! You look stunning in your new wardrobe essentials, thank you for sharing these with us. We hope you have a wonderful rest of your trip and hope to see you again soon. Kindest, DISSH

Australia
1 review
1 helpful vote
Follow Gabriella M.
Unfollow Gabriella M.
Share Review
Report Review

I also had an amazing interaction with the Chadstone store. I think the girls name was tana. She was very accomodating and understand. She went above and beyond to help me with an issue that was completely unrelated to their boutique.

Date of experience: August 14, 2023
Customer S. — Dissh Rep
over a year old

Hi Gabriella, thank you for reaching out! We're so thrilled to hear about your recent experience with our Chadstone store. We really appreciate you taking the time to provide this feedback and hope to see you again soon. Kindest, DISSH

Australia
1 review
0 helpful votes
Follow Maddi s.
Unfollow Maddi s.
Share Review
Report Review

Great customer service, very fast shipping times. Very happy with the service i received and when reaching out for help with my order

Date of experience: July 26, 2023
Customer S. — Dissh Rep
over a year old

Hi Maddi, thank you for reaching out! We really appreciate you taking the time to provide this feedback and hope to see you again soon. Kindest, DISSH

New Zealand
1 review
0 helpful votes
Follow Ceci M.
Unfollow Ceci M.
Share Review
Report Review

Love DISSH
July 25, 2023

I live in NZ, I have purchased from DISSH three times, and have loved every single piece. The quality is great, the delivery is so fast. I have been following everyone's reviews on TikTok and it's helped me see how it fits on other people. With one order, I received a faulty pair of pants, but Millie from the DISSH team was so helpful and gave me a prepaid return label to send them back for a refund. I then repurchased the same pant again and they were perfect. Love how timeless these pieces are and they great additions to my work wardrobe capsule.

Date of experience: July 25, 2023
Customer S. — Dissh Rep
over a year old

Hi Ceci, thank you for reaching out! We're so happy to hear about your recent experience with us and are thrilled that our Customer Service team was able to resolve your issue with priority. We agree, we also love how timeless our pieces are. We hope to see you again soon. Kindest, DISSH

Australia
1 review
0 helpful votes
Follow Khulan N.
Unfollow Khulan N.
Share Review
Report Review

Customer service
July 25, 2023

They respond my email so quick and solved my problem! I'm really happy with their service! Thank you

Date of experience: July 24, 2023
Customer S. — Dissh Rep
over a year old

Hi Khulan, thank you for reaching out! We are so thrilled to hear our Customer Service team was able to resolve your issue with priority. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Georgia
1 review
0 helpful votes
Follow Susann K.
Unfollow Susann K.
Share Review
Report Review

Outstanding quality
July 22, 2023

I am extremely happy with the quality of the clothing and the excellent customer service. I look forward to purchasing in the future.

Date of experience: July 21, 2023
Customer S. — Dissh Rep
over a year old

Hi Susann, thank you for reaching out! We really appreciate you taking the time to provide this feedback and are so glad to hear how much you love your new wardrobe additions. Kindest, DISSH

Rhode Island
1 review
1 helpful vote
Follow Elvisa g.
Unfollow Elvisa g.
Share Review
Report Review

Zero accountability
July 20, 2023

My package was left outside of my building for anyone to walk by and take. Needless to say I didn't get my package and this horrible company told me to put a claim in with DHL. I didn't choose this them Nir should I have to do the job of customer service. They didn't provide any customer service nor hold themselves accountable. Worst experience ever, definitely will not be shopping with them ever again.

Date of experience: July 19, 2023
Customer S. — Dissh Rep
over a year old

Hi Elvisa, thank you for reaching out! We are so sorry to hear of your recent experience with DHL. As per our recent communication, when a customer removes the signature on the delivery for their order, this removes liability for any missing or stolen parcels once delivered to the nominated shipping address. This is advised on our shipping page and also by DHL when the request is made. We investigated this with DHL and they advised this was requested to be left at the front door. Should you feel the location that the parcel was left in was not safe, we kindly recommend reaching out to DHL directly for their customer care team to investigate further. Should this be deemed as an unsafe location, they will provide reimbursement. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Florida
1 review
0 helpful votes
Follow jennifer s.
Unfollow jennifer s.
Share Review
Report Review

I received the wrong items for my order and when i try to return them they make me pay $20 for return shipping! Ridiculous

Date of experience: July 17, 2023
Customer S. — Dissh Rep
over a year old

Hi Jennifer, thank you for reaching out! We are so sorry to hear of your recent experience. Can you kindly confirm your order number so we can investigate further? Kindest, DISSH

Canada
1 review
1 helpful vote
Follow Raheleh R.
Unfollow Raheleh R.
Share Review
Report Review

I purchased a dress and paid 10$ for shipping. I haven't received it yet but first it was said it will be delivered in 3 to 4 business days, then it turned out it will take over 10 days. The, I got a message from DHL that I had to pay an extra 30$ for import duty services. It is a fraud. I will never buy anything from this brand and make sure none of my families or friends does it.

Date of experience: July 7, 2023
Customer S. — Dissh Rep
over a year old

Hi Raheleh, thank you for reaching out. We are so sorry for any confusion regarding your recent order. As per our shipping page and your confirmation email, customs fees may apply to your order depending on your local customs laws. Can you kindly confirm your order number so we can investigate the delivery delay you are experiencing? We look forward to hearing from you. Kindest, DISSH

New York
1 review
1 helpful vote
Follow C F.
Unfollow C F.
Share Review
Report Review

Company is not clear that when you select the US Size, you are actually getting the AUS SIZE. $20 for a refund and if you use their quick refund system you can only pay for the return with a debit card. If you pay for the return with the debit card, you get refunded on the debit card (not the card you paid with) - how is that legal?

Very confusing process, just not worth ordering from and dealing with return process as is not easy and really does not make sense

Date of experience: July 4, 2023
Customer S. — Dissh Rep
over a year old

Hi, thank you for reaching out. We are so sorry for any confusion. As per our website, DISSH is an Australian brand, and our items are labelled with Australian sizes. For example, if you ordered a US6, you have received a US6 with an AU10 size tag. We can confirm that customers are notified of the US - AU sizing conversion within the confirmation email, so our apologies if this was missed. We ask you to kindly refer to our size guide for any international size conversions - https://dissh.com/pages/size-guide. We offer two return methods for our customers - eligible items can receive an instant refund through Refundid, or can be processed via the standard returns portal. When utilising our standard portal, refunds will be processed to the original payment method. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Bulgaria
1 review
1 helpful vote
Follow Lazarina S.
Unfollow Lazarina S.
Share Review
Report Review

Avoid, avoid, avoid! I am so so so saddened about my experience, and still stuck with my money frozen. There was an almost $150 import tax, on an order of $900, which I refused to pay, and never accepted the goods into the country. Contacted by DHL which advised me this will be fine to do, the site claims free returns but apparently no. Now they're in dispute with dissh, and I DON'T have any clothes delivered, I'm almost 900 dollars in, and can't get it back, and no one is taking any responsibility. Contacted Dish CS - they absolutely don't care about international customers!, contacted DHL, who said the merchant is refusing payment for the return, and contacted my bank. My only hope is to get my money back.

Please learn from my mistake and avoid this business if you're shopping internationally

The company replied and I've contacted DHL again, and contacted DISSH's Customer Service team again. DHL claims that the order was returned to the DISSH team, DISSH has not yet honored my request for a refund - neither via the customer service team nor via the bank. It's been more than 4 months from the order date. SO - they got their clothes back, and NOT issuing a refund, it appears

Date of experience: June 26, 2023
Customer S. — Dissh Rep
over a year old

Hi Lazarina, thank you for reaching out. We are so sorry to hear of your recent experience. We can confirm that customers are notified regarding possible customs and duties taxes prior to payment during checkout, in addition to our shipping and FAQs pages. We can see that there was a chargeback opened against your order and the funds were released as of 20.06.23. We ask that you kindly contact your bank should you not be able to see these funds in your account. Please let us know if there is anything further we can assist you with. Kindest, DISSH

Indiana
1 review
0 helpful votes
Follow Natalie S.
Unfollow Natalie S.
Share Review
Report Review

I have 4 pieces of clothing from DISSH that I have been trying to get refunded for months. DHL picked the items up but DISSH is saying they dont have them. DHL is saying the labels DISSH send me are no longer valid. I can't talk to a real person and have spent hours and hours trying to get nearly $1,000 back. Buying beware...the process to buy and return from DISSH is risky and they dont have actual humans tou can talk to.

Date of experience: June 23, 2023
Customer S. — Dissh Rep
over a year old

Hi Natalie, thank you for reaching out. We are so sorry to hear of your recent experience with our returns process. We can see your return was originally processed through Refundid, who originally sent you the returns label, so we sincerely apologise if this was not received. We can see our returns team processed your refund on Friday, within the returns processing timeframe advertised through our returns policy. Please note, our Customer Service team is available via phone, live chat, email, and socials Monday - Saturday should you ever need assistance in the future. Please let us know if there is anything further we can assist you with. Kindest, DISSH

From the business

Australian fashion retailer for young women. Dissh has nine retail clothing stores across Australia, but also ships clothing internationally charging a $25 flat shipping fee ($50 for international express).


dissh.com.au
Founded in 2001
Brisbane, QLD, Australia