Discount TireReviews 170

4-11-2018. The only thing I needed during this visit was to have my tires aired up. They told me it would take less than 3 minutes and it did. That would have been great except the employee didn't take the time to check or ask how much air my tires take. So when I drove off, I still didn't have an adequate amount of air in my tires. I had to go air them up myself. I won't go to this location again on Penn/Memorial in Oklahoma City.

Went down a year and a half ago to discount tire and bought four new tires. They put in a radial pusher in the four. It pulled hard to the right all the way to South Padre and back. Went for a front end alignment. Nothing wrong. Pulled right hard. Moved right to left and left to right. Pulled hard to left. Went back again and moved left front to left rear. Pulled hard to left. They ordered me a new right tire. Never came in. Went back and they ordered me a new right tire. It never came in. Went back a third time and they wanted to order me a new tire and I said put on what you have. $25 installation charge and car goes straight.

We are from NJ, drove from Georgia to St. Augustine stopping for air in our tire every 50 miles on Sunday. We took our car to Discount tires in St. Augustine on Monday, and can not believe how wonderful they were. Without an appt. We took the car to them at 1:00 pm. We let them know that we would rather get 2 front tires to match than one if the tire was ruined, which we assumed it was. They called us within the hour to let us know that our tire was very fixable and they felt if they moved it to the back, it had good tread, that that would suffice, We were so surprised, expecting to buy 2 new tires. When we went to pick it up, they wouldn't allow us to pay them anything. Christian, the man we dealt with, could not have been kinder, or more professional. If there is any way to get to these people, we would highly recommend going there.

May 10,2017. 3:00 PM. Assisted by David Schoolcraft.
I was there to attempt to get tire caps for tires that I had installed two weeks ago. These were 30 year old rims on a '66 Mustang. Very difficult to find these items. David spent an inordinate amount of time trying to locate them. After nearly an hour he was able to locate them and arranged to have them delivered to this location on Thursday. Very helpful, very professional, very friendly. While I waited for David to find out if was able to locate the caps, a lady came to David's work podium and proceeded to be demeaning and uncooperative concerning a tire that blew out... and could not understand why Discount Tire wouldn't give her one free, although she had not purchased tire insurance when they were install some time ago. She was rude thru-out the time she spent with David. Finally, she insisted she speak with the store Manager. She was no more cooperative with him than she was with David. Sad situation. Neither David nor the Manager were out of line as they explained the store procedure with her. (She was there to get something free!) I felt badly for David and the Manager. I commend both of them for their professionalism. I am a regular customer. Glad to be one!

I just took my car to Discount Tire at 8335 US Hwy. 31 S in Indianapolis, IN today and was very satisfied with their tire replacement policy and customer service. I purchased the Falken tire about a year ago, and it still had a lot of tread left. I got a flat tire and told Discount that I wanted to claim my Road Hazard warranty on the certificate that I bought. Evan, the salesman, said that was no problem and that Discount would either repair or replace the tire free of charge.

Evan said they were very busy, (I was 5th in line), and that it would take about 1½ hours to get the repair done. I told him I would be at a nearby restaurant while I waited. Apparently they worked very fast, replaced the tire, and had the car done in 45 minutes. The restaurant was noisy and I didnt hear my phone when he called. I was just amazed when Evan walked a block to the restaurant, came inside and told me my car was ready. Now thats great customer service!