Discount TireReviews 170

They try to upsell you when you try and claim warranty service. Tires with less then 5000 miles they tell you they need to be replaced (for more then you paid the first time). Shady business practices.

On April 2022, Discount Tire deploys rugged mobile devices to scan tire treads, pull DOT data
Discount Tire aims to automate what was a manual process for technicians.
Being a loyal customer of Discount Tire since 2003, I enjoyed their professional service and prorated discount.
Today, Sergio Hernandez, a front desk Technician, took my order using this Mobil app scanning device. Indeed, it is fast and accurate.
Throughout 20 years of using service from Discount Tire, I have witnessed their professional service to the community, their speed is fast, and their price is unbeatable!
Their staffs are well trained and politely to every customer!

Kudos to Discount Tire, who lives up with their company name and service!

Discount Tire's Customer
Anthony Tran (Frisco TX)

A big shout out to Hendersonville's Discount Tire Store. After returning home from a road trip to Columbus, Ga I presented my a claim for reimbursement because of a flat tire (puncture which ruined the tire) I was promptly reimbursed for my tire. A week or so later I noticed the tire company (not Discount Tire) had installed the incorrect size tire on my vehicle! DC installed the correct tire@ no charge to me! You can bet when I need my next set of tires I will return to Discount Tire! "THANK YOU DC" BTW GEORGIA HEROES took care of my flat tire at no charge!

To begin with: Discount Tire is a misnomer. If you're looking for a "discount" you certainly WON'T get it there. I needed tires and I really felt that I was taken advantage of. Discount Tire was the only shop that had what I was looking for and they took advantage of me. Not only was I charged full retail price for the tires but I was also charged for: Certificates for Refund (whatever that is), Waste Tire Disposal and Installation which added an additional $215.92 to my bill. As I said, they had me and I was taken advantage of. Used! Worked over! I'm not a happy customer. I won't go back.

Today (3-02-22), I had arrived at my 10:00 appt., 10 minutes early as requested. I had made this appt. Last week (2-25-22), as the College Dr. Suffolk, VA store had to order the tires from another store. At that time I was told I would be called the day before my appt. If there was any issues. I received no call and no tires were there to be installed on my vehicle when I arrived. Of course that didn't sit well with me and my drive there was for naught. The manager told me that there was a truck on its way from another store and would be there shortly. I asked why I didn't receive a call yesterday and I received pleasant lip service but still not feeling the love, I returned to the counter and asked him to cancel my $750 order. He then again tried to calm me by saying that the truck would be there soon. Once your trust has been broken, I'm afraid it is very difficult to have it replaced. He went on to offer me a free tire and I told him, that I want my order cancelled and monies returned as they are not the only tire business in town. He obliged me and I off I went without my tires and committed to never give another dime to Tire Discount again.

As a sidebar to this, I also bought a set of tires back in Sept. For my 4x4 and asked the service counter person who was helping me to lube up my spare tire receiver with lithium grease as they were replacing the spare as well. I did supply him with the lubricant and asked him when I picked it up if they did grease it and was told yes sir, sure did. Once home, I went underneath my rig and as you can guess, found absolutely no evidence that there was and lithium on it.

"Two times the charm", is all I'll say.

Called discount to check tire availability, price before checking the used tire stores on the corner, ( there's one in every neighborhood). What most people don't know is., the same new tires you pay all that money for, you can purchase from the used tire store, cheaper. Same brand. Brand new, with warranties, certs. Yep everything! LESS EXPENSIVE. If you know what you are looking for and have done a little homework. Google search, a couple tire store site visits for comparisons. Price, size., availability.
Those new tires come from a local tire warehouse, you go in to the used store, tell them exactly what YOU want, order, and have installed.
I did just that recently, purchased same tire from used tire store new, with hazards, certs... two tires were $80.00 cheaper, same brand( KUMHO 245 55 19) that DISCOUNT carries. I paid $378.00, out the door for two. 2/2022. If you are price conscious, and wish to control rising costs, check out your used tire stores, they sell new, all brands, they just order them from a local warehouse and are cheaper. How do I know this? I am a former WHOLESALE TIRE SALES PERSON who's customers included car dealers, tire dealers, repair shops, truck facilities. Anyone who sold new and used tires... good luck. Save your money! Knowledge is power.

I was in the Fayetteville GA location to purchase 2 tires w/o installation, Cash & carry. They told me to have a seat. I sat there nearly an hour while they waited on multiple customers that came in after me. I watched them use high pressure sales techniques to get customers to spend more $ than they needed to. VERY POOR CUSTOMER SERVICE AND I WILL NEVER SHOP THERE AGAIN! I will be contacting the BBB after this.

Went to discount tire this morning to have a tire replaced. Associates did a bad job. Got in car to go to work same tire showing low tire pressure. Had to put air in tire and take to another 2.5 hour wait. Someone in the store where I went this morning said he would call discount on east freeway where I was and inform them I was on my way. He did not call. Now I'm 2.5 hours late for work. Been getting bad service for the past year. The discount tire in Gonzales and in Texas city, TX did not put wheel locks back in car. When I inquired they say I had to buy more. Today is the last day I will buy another tire from discount. I'm done. Too many years of disappointments.

It's awful funny that when I purchase something I get great customer service but when I come to any discount tire in Omaha Nebraska for a free air pressure check it's always a hassle. You can completely tell that the staff hate the free air pressure checks. You almost feel guilty getting your air pressure checked at the same place you purchased your Netto tires for your Honda Civic type R. Why even have the service if your employees managers or anyone else hates it and your customers feel guilty because of your staff. Not to mention when you do weight and fill the burden of the staff it usually takes 10 to 15 minutes. Just ridiculous- give yourself a break and stop the service that you don't want to provide anyway.

Last night I had a blow out on my tire during the beginning of a "snow storm" here in Atlanta luckily I thought I am less than a mile from the Discount Tire in Atlanta (Spring Rd & Cobb Pkwy). I had purchased the tires from Discount Tire, I request service and was told we can't help you we are closed, but you are still serving customers and I am stranded, the manager continued to refuse to assist, saying you can leave your call and come back tomorrow, I only wanted assistance putting the spare on which would take them less than five minutes. Worst experience, I find it heartless that you can turn a customer away when there in desperate need. After pleading profusely for 10 minutes, the manager saying we want to get home to our families, he yielded and took 5 minutes and put the spare on. What happen to Customer Care

This company sucks!
I tried ordering tires for my wife's car. On the website it says IN STOCK. I get an email to call them 3 days later that they weren't in stock, so I canceled it. The customer service rep told me what they do have in stock and to go back online to reorder. What a nightmare! I couldn't even place my new order with him. I went back online to order the ones he Said they had in stock. GUESS WHAT? THE TIRES HE RECOMMENDED WERE NOT IN STOCK. What a waste of time and their inventory and website is lame. Don't waste your valuable time.

The guy Anthony who greeted me outside before I even showed up to the door was honest about the sensors on my tires told me it's an issue with something else very honest could have ran me money if you wanted I will come back and my family too

After being told my snow tires were too old (they were 10 years old). I ordered new tires and was called to say they were in and I could have them installed. But then it snowed heavy in Edmonds and my car was stuck in my apartment's parking lot so I had to cancel my appointment this past Monday. I was finally able to drive over to Discount Tires in Shoreline today. I was told to come back at 1pm, it was 11 o'clock at this time. I came back only to be told that not only was my snow tires were not put on my car, they couldn't even find my order. So why was I told to come back at 1pm? Then they said there was no record of my order in their system! So I had to order my snow tires again but then the person helping me entered it as "seasonal" tires which made no sense at all since seasonal tires were what was on my car.
However, this time I paid for the snow tires and was told that they would be in this Monday which will be 1/3/22. They called me tonight at 5:30 to say they were in and I could come then and get them put on. Well I'm 76 and was not going to drive in the dark on icy roads so I said I would be in Monday. Hopefully all goes well or I'm changing my business to Costco. Attached is my receipt for payment today.

Two and a half hours for one flat tire. There weren't many people here when we got here. When I asked the you g service man how much linger and if they had even started he was rude. We were passing through Kerrville and weren't familiar with our options. There are a lot if tire shops here. We'll know next time.

The gimmick is that you'll get better service. Unfortunately with add on fees, higher coats, and very poor service, they are no longer worth your time! Buy your tires at tire rack shipped home, and have local Joe install, or whoever you can actually get in with. Waiting 5+ hours for an appt that keeps getting extended, if you can get an appt at all, is too frustrating. Multiple locations, multiple visits this is what happens...

Not a good idea to buy online their website showed us four wheels and tires that were available and then after we paid with PayPal over $1000 we were a few days later told that none of the product was in stock and they didn't know when they could get it and we needed to come into the store to get a refund and stand in the holiday lines with pandemic issues even though we paid online with PayPal. No one ever othered the words we are sorry or we apologize,

I used to brag about how good Discount Tire is but over the last five years or so, they have completely gone down to where all they care about is making money. Service is gone and so is quality of work! I went to this location hoping that they would be better than the location in Spring Branch, TX who messed up two of my cars! The tire sensors in both cars worked fine until I took them in to get new tires and then they ruin them and tell me that they can replace them for $60 each and all of them should be replaced! I went to the Schertz, TX location hoping for better and unfortunately, found the same! They verified the tire pressure for my new tires and then proceeded to underinflate all four tires. I ordered a set of lug nut locks, which they told me would be there in a couple of days. When they weren't in for ten days, I called and was told that they "had the invoice" but no lug nuts! I asked for a refund and was told that they couldn't give this over the phone! Interesting that they could take my deposit for the tires over the phone but can't refund the money over the phone. Do yourself a favor and go ANYWHERE else to get your tires! They're grossly overpriced and will mess your car up too!

You buy tires and they say we'll fix you're flats for free. So I had a leak and they couldn't get me in until the following week. So I try another store, they were three days out. Okay' I get it your busy but I have to use my truck for work, so I use the auto part store fix and now they won't fix it at all. "We can sell you a new tire sir"
I bought all my tires there for years, not anymore. As if the plug is any different than a nail or screw.

Horrible customer service
Had tire going flat on Thursday. Was told to come back Monday
Really?
Never use this place. Once they have your money then you are no longer important
BEWARE!