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DiscountMugs Reviews Summary
DiscountMugs has a rating of 3.9 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.
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Painless order placement, excellent customer service, great print qulity, product exactly as described
I was completely satisfied with the work and service.
We, at DiscountMugs, are delighted to hear that you were completely satisfied with our work and service! Ensuring our customers have a positive experience is our top priority, and feedback like yours lets us know we're on the right track. Thank you for sharing your experience, and we look forward to assisting you with future orders!
It was a pleasure dealing with this company, we order from them every year for our promotional items and they are always great quality.
We, at DiscountMugs, are thrilled to hear your kind words and truly appreciate your loyalty! It’s always a pleasure working with you each year to create your promotional items, and we're delighted to know that you’re happy with the quality of our products. Thank you for choosing us as your trusted partner, and we look forward to continuing to serve you with excellence in the years to come!
I had some questions and concerns about my custom design fitting on the pens I ordered, and customer service went above and beyond to make sure that I was satisfied with the mock up before we proceeded with the order. They turned out beautifully!
We, at DiscountMugs, are so glad our customer service team could address your concerns and ensure your design was perfect before proceeding. We’re thrilled to hear the items turned out beautifully! Thank you for sharing your experience!
Great Pens. No issues with shipment. Will order again.
We, at DiscountMugs, are pleased to hear you loved the pens and had a smooth shipment experience! We look forward to serving you again. Thank you for choosing us!
Very easy to order online and fast turnaround. Product looked great!
We, at DiscountMugs, are delighted to hear that your ordering experience was easy and the turnaround was fast! We’re thrilled the product looked great. Thank you for your feedback!
Great design web site then the human element is extremely prompt and helpful as well
We, at DiscountMugs, appreciate your kind words! We’re glad you enjoyed our design website and found our team to be prompt and helpful. Thank you for your support!
We ordered koozies for a corporate event. They arrived just as we ordered, and were delivered quickly.
We, at DiscountMugs, are thrilled to hear your koozies arrived on time and just as you ordered! We're delighted to have provided a quick turnaround for your corporate event. Thank you for choosing us!
Good communication. Good price. Would buy again. Please stop sending me surveys.
We, at DsicountMugs, are glad you’re happy with the shot glasses, communication, and pricing. We’ll make note of your request to stop survey emails. Thank you for your feedback!
Customer service is the best every. Provided outstanding advice and was very patient with all my questions.
We, at DiscountMugs, are delighted to hear you love your mugs! Our customer service team is dedicated to providing outstanding support, and we're glad they could assist you patiently and thoroughly. Thank you for the wonderful feedback!
Uploading my design was so easy and it turned out with great quality!
We, at DiscountMugs, are glad to hear you’re very satisfied! It’s wonderful to know that uploading your design was easy and the quality met your expectations. Thank you for sharing!
Christian followed up with me and helped give us a discount because we bought two gifts for the kids. The kids SIMPLY adore the gifts and brag about how special their gift is to those who aren't on our swim team so they can join us next year. :)
We, at DiscountMugs, are thrilled to hear your positive experience! Christian is always dedicated to ensuring our customers feel valued, and we’re glad he could assist you with a discount. It's wonderful to know that the kids adore their gifts and are excited to share that joy with others. Thank you for spreading the word about our swim team—here’s to an even more amazing season next year!
Cups are very beautiful but Logo keeps peeling off, at first it was one cup, now there are three peeling. It's been only a month since we ordered
We appreciate you raising this concern to us, and we at DiscountMugs, sincerely apologize for the dissatisfaction you experienced. Rest assured, we will use your feedback to improve our services. In line with this, we’ve sent you a message to address this matter directly. We look forward to your response.
I phoned Discount Mugs and was lucky enough to speak with Leina who I had worked with twice before! She carefully guided me thru our special request 16 oz plastic cup order and ensured me they would arrive in plenty of time for the celebration! Once again Discount Mugs and Leina gave us clever product!
We, at DiscountMugs, are thrilled to hear about your positive experience! It’s wonderful to know that Lanie was able to assist you once again with your special request for the 16 oz plastic cups. We strive to provide excellent service and products, and it’s rewarding to hear that we met your expectations.
Thank you for your continued trust in DiscountMugs. We look forward to serving you again in the future and helping make your celebrations even more special!
Very quick at responding to get approval of the design. I was worried that we would not have the items in time but Discount Mugs made it happen.
Thank you for sharing your experience! We are happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
I've ordered these shirts for the past 4 or 5 years for our family reunion at the lake. We are always pleased with the results.
Thank you for sharing your experience! We are happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Thank you for sharing your experience! We are happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
I had a fantastic experience ordering mugs from Discount Mug for my company's Lunch & learn. Initially, I faced some challenges designing the art for my mugs, but the team was incredibly helpful and supportive throughout the entire process. Their expertise and patience made all the difference, guiding me through the design hurdles. To top it off, I received my order three days ahead of schedule, which was a delightful surprise. The quality of the mugs exceeded my expectations, and the prompt delivery only added to my experience. I highly recommend Discount Mugs for their excellent customer service and reliable delivery. I will definitely be returning for future orders!
Thank you for sharing your experience! We are happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
As the Executive Director of a non-profit in Charlotte, NC - to say that finding companies that both CARE about their clients AND produce a quality product would be an understatement.
A month ago, I would have (and actually have) given this company a 1 star review.
Today - if there were TEN STARS - it wouldn't be enough.
Discount Mugs has been one of the most attentive, customer-focused companies I have ever dealt with - as a bar/restaurant owner, a separate small business owner, and a charity director that takes no salary - so that is saying a LOT.
I rarely leave reviews - and it's important to know that this review is completely unsolicited and NOT sponsored or compensated by the company in any form - but it was important enough for me to ensure that all potential customers of Discount Mugs know that this is a company with integrity and a service-based objective that is also committed to delivering premium work for it's clients.
Do yourself a favor and use this company for all of your individual and business branding needs - I promise you won't be disappointed!
And special shoutout to Mark Genesis Garcia for working with us through a difficult process as a small non-profit with a HUGE impact and mission!
If there was a way to leave 0 stars or even negative stars, I would. This company shipped product to me that had broken pieces in it. They originally promised to ship the replacements overnight as my customer had a must in hands date. They did not hold up that promise. After we contacted customer service the next day to see where our product was at they told us they weren't able to ship out the replacements immediately and that it would take a day or two to ship out the product. After being fully aware of the in hands date needed by my customer, this supplier who I trusted, let me know. If your order is shipped without any issues, you're lucky. But if an issue needs to be resolved. Good luck getting them to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We, at DiscountMugs, are thrilled to hear that your experience was so positive! From smooth order placement and excellent customer service to high print quality and accurate product descriptions, we’re glad we could meet your expectations. Thank you for sharing your feedback, and we look forward to serving you again in the future!