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DiscountMugs

3.9

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DiscountMugs Reviews Summary

DiscountMugs has a rating of 3.9 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.

service
81
value
68
shipping
67
returns
51
quality
67

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Florida
1 review
1 helpful vote
Follow Magmer T.
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My sister and I started a small event planning business a while back and immediately started doing business with Discountmugs.com through a referral by our mom's friend. Our first job was a wedding anniversary reception.

Date of experience: February 9, 2011
Germany
1 review
1 helpful vote
Follow Geceeco V.
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That's when a friend of a colleague suggested Discountmugs.com. Oh, that referral was a Godsend! Discountmugs.com had pretty much everything we wanted in terms of memorabilia and giveaways, what was left to do was to personalize it and add company logos and other stuff. You might think that going through that instead of just buying predesigned stuff or ordering them from sites that accept preorders of personalized products would cost more—but that's not the case! Discountmugs.com sells good stuff for great prices. They're well made and were of good quality. We thought at first that such affordable prices would mean the goods were just as cheap, but thank heavens we took the risk. It paid off!

Date of experience: February 8, 2011
Delaware
1 review
2 helpful votes
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I run an art gallery and part of a recycling project, I decided to use wholesale ceramic mugs to paint designs on them. A friend recommended me to DiscounteMugs and it's been a wonderful experience so far. Ordered about 100 the first time around and for my next opening, another 300 was ordered. The good thing about these mugs is that though the prices were relatively cheaper than the average market price, the ceramic was really strong- I can paint on them and then heat them up without worrying about the ceramics cracking under intense heat. Will definiltey buy from them again.

Date of experience: February 3, 2011
Canada
1 review
1 helpful vote
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The attention given to the production is excellent at an excellent price. I will definitely order again.

Date of experience: March 24, 2010
Germany
1 review
1 helpful vote
Follow Shane F.
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Ordered over 750 Unit personalized pint-glasses and they were excellent! Artwork was perfect, not a single glass arrived damaged, communication was frequent and prompt, fun to work with and was, overall, a seamless and easy transaction.
Thanks to Kelly, who provided outstanding customer service to our unit and ensured our precise needs were met, and exceeded!

Date of experience: March 23, 2010
GB
1 review
1 helpful vote
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The website is easy to navigate with a great variety of products. They have so many great options with so many great products and above all have great customer service.

Date of experience: March 22, 2010
Poland
1 review
1 helpful vote
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"We had Ordered over 2,000 Units personalized water bottles and they were excellent. Artwork was perfect, nothing arrived damaged, communication was frequent and prompt, easy transaction.
Thanks to Priscilla, who provided outstanding customer service to our unit and ensured our precise needs were met."

Date of experience: March 5, 2010
Colorado
1 review
3 helpful votes
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Ordered 72 mugs, when they arrived half were broken into small pieces, They sent replacements, again they arrived broken into small pieces. I asked for a refund for the broken mugs they refused to give refund or to ship replacements. They are crooks. DO NOT USE

Date of experience: January 26, 2010
Nevada
1 review
3 helpful votes
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I purchased 36 mugs from this site on 12-8-09 to be delivered on 12-22. They were for office christmas gifts. The mugs arrived 12-30, the logo on the mug was the wrong color and there was a dusting of ink on all of the yellow mugs making them appear in need of washing. I submitted several customer service tickets starting 12-31. They finally agreed to replace the order on 1-7 with delivery on 1-18. I naturally was not happy with this as christmas was well past. I do not recommend this company unless you are able to order several weeks ahead and allow time for delayed shipping. They refused to overnite the second shipment even though this was their error and it was so very late to begin with. Their customer service procedure was ineffective and cumbersome to work with as they are not equipped to handle most types of images. It seems a company that works with images as they do would have better IT support in place. DONT USE!

Date of experience: January 7, 2010

From the business

Shop custom promotional products wholesale for your event, party or wedding. Free Shipping on most items & guaranteed cheap wholesale prices.


discountmugs.com
Founded in 1993
Medley, FL, United States