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DiscountMugs

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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DiscountMugs Reviews Summary

DiscountMugs has a rating of 3.9 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.

service
81
value
68
shipping
67
returns
51
quality
67

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Florida
1 review
0 helpful votes
Follow Lata s.
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They are amazing!
October 18, 2012

They are amazing! Customer service is unbelievable! Prices are the cheapest ever and you get the best customer service! Will always order from them!

Date of experience: October 17, 2012
Illinois
1 review
0 helpful votes
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Great products and the imprinting was awesome! Will use again and recommend to everyone!

Date of experience: October 17, 2012
Florida
1 review
0 helpful votes
Follow Josie R.
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I was asked to organize a Gala Event. All souvenirs were ordered for all who attended. The professional & knowledgeable staff helped guide me through every detail from style to color. Thank you DiscountMugs for your outstanding customer service and top of the line products! Would totally recommend to anyone planning an event!

Date of experience: October 14, 2012
California
1 review
0 helpful votes
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Great company to work with. User friendly site and super customer service.

Date of experience: October 12, 2012
Florida
1 review
0 helpful votes
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This company is great!
October 11, 2012

This company is great! We have been ordering from them for the past three years and each experience has been absolutely wonderful! The entire team is helpful and really work to make you feel like their number 1 client. I have ordered everything from shirts, mugs, and several other products, and the quality of each product has been fantastic. I think the best part of this company is its customer service team which goes above and beyond to help their customers. I HIGHLY recommend this company!

Date of experience: October 11, 2012
California
1 review
0 helpful votes
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The save the date magnets I ordered came in on time and was exactly what I ordered. I am very happy how our picture came out on it and how the front of our named appeared. I would order from them again.

1ZX**************

Date of experience: October 10, 2012
Germany
1 review
0 helpful votes
Follow Katie H.
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Love this company! Thanks so much guys-great products and fast delivery. My very first order online and everything went awesomely well! Haha! Got my 50 personalized mugs for our bake sale giveaway! Everyone loved it; we got more money and eventually wont first prize! Thanks for being part of it!.

Date of experience: May 7, 2012
Philippines
1 review
0 helpful votes
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Our beer mugs were a hit to our customers too. Discountmugs.com is now my favorite online store. They have a huge selection and the customer service never kept me waiting.

Date of experience: February 21, 2012
Florida
1 review
0 helpful votes
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After we sent the payment, our orders were processed instantly! Way to go Discountmugs.

Date of experience: February 7, 2012
Virginia
1 review
0 helpful votes
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The key chains we ordered were just the right size as what we hoped for and the price is just right. Styling was very sleek. Our orders were received promptly. We'd love to do business with discount mugs again.

Date of experience: January 25, 2012
Florida
1 review
1 helpful vote
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I ordered this 1.75 oz
January 23, 2012

I ordered this 1.75 oz. Custom Shot Glasses. The agent who assisted us at discountmugs.com is very knowledgeable and was able to assist us with all the questions and worries we raised. Amazing shot glasses. Our customers were excited to have something unique to take away.

Date of experience: January 23, 2012
Germany
1 review
1 helpful vote
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Hey there
January 19, 2012

Hey there. I don’t know why there’s even negative comments on Discountmugs. I’ve been ordering from them for a bout a year already and very happy with the service. Replies are fast and ordering from them is easy. I buy a lot of prom favors but I don’t use them for prom but mostly as door gifts for my clients who walk into my shop and purchase a little something. Think of creative ways to use stuff like shot glasses and fill them with potpourri- excellent gift idea for clients. Discountmugs has been a site that I will always go back to buying. Thanks!

Date of experience: January 18, 2012
New York
1 review
1 helpful vote
Follow Taylor M.
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I bought 59 blank silver travel mugs in september of this year and loved the high quality of the products. Because their prices are so low, I have to admit I expected the quality to be cheap and was pleasantly surprised! They are great mugs that worked perfectly for my event. They made me a lifetime customer and I am def. Going to purchase from them again soon.

Date of experience: December 13, 2011
California
1 review
3 helpful votes
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Ordered 50 mugs, when they arrived half were broken into small pieces. Sent replacements, again they arrived broken into small pieces. I asked for a refund for the broken mugs but they refused to give refund or to ship replacements. DO NOT USE!

Date of experience: September 23, 2011
Washington
5 reviews
6 helpful votes
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I wanted some personalized pens and was quite happy about the selection and the price. I was very happy with the product! More communication would have given them a 4 star though. I like to know when to expect the items! I had to hound them about the order. I placed the order on the 3rd of the month and had to email them to ask where's my order on the 22nd! They had shipped already and sent me a tracking code at that time. It was to arrive on the 25th. It did arrive by then. I liked them... their selection, price and website... but communication is so important. I hate wondering! And it took a little long to receive the items. Ordered on the 3rd, received on the 25th? I should rate them 2.5 stars for that!

Date of experience: May 9, 2011
Germany
1 review
1 helpful vote
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Started My Own Business with Discountmugs.com

I was at my friend's wedding reception when their glass décor caught my eye. I asked my pal about it and he said my wife had the glass ware ordered from Discountmugs.com. I liked what the wedding planner had done with the glass, but to my surprise, even the drink ware and tote bag and key chain giveaways which I though were pretty costly came from Discountmugs.com. Everything they offered came at a lower price than you would expect, but I had little reason to order key chains or pens or mouse pads in bulk, right? But I still saved up when I first ordered a few individual items that I then designed on my own just for personal use. They lasted a good while and grabbed a great deal of attention that now I have a sideline business of making personalized items like pens, coffee mugs, and jute bags that I sell through Facebook. The coffee and beer mugs and their classic designs were instant best sellers, and since most people just want to have their own classic beer mugs, I didn't have to work on its design that much. Just a name or quote was fine, so I saved a lot of money and effort.

Discountmugs.com's services are as top notch as their products, too. Once out of all the times I did business with them there were some delays in shipment, so I called up customer service. They were really helpful and it made me miss how a lot of company's customer service reps don't act that way anymore. Discountmugs.com's staffs are really taking customer service seriously. Anyway, Discountmugs.com is a great way a kid working his way through college like me makes good sideline income. I recommend Discountmugs.com to other newbie entrepreneurs and event planners out there.

Date of experience: April 26, 2011
France
1 review
1 helpful vote
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Excellent Giveaway Items from Discountmugs.com

At least once a year, our company holds an event and offers giveaways to office staff and customers and I was among the people who were tasked to organize that event. This year, the company wanted to save on expenses but still made it a point to hold on to the traditional event; it had been customary and our people – staff and clients alike – have been looking forward to it. The budget for the giveaway items was definitely unlike previous years; huge cutbacks were made to accommodate for other company finances and event needs. What's nice though is that I have purchased from Discountmugs.com some years before – I bought myself a nice jute bag and was utterly satisfied – and I knew it was the perfect site to purchase our company's giveaways.

I remembered that Discountmugs.com has a variety of products and you can buy wholesale. Plus, the items are all affordable—and that is what we really need having such a short budget. Having done business with Discountmugs.com before, I know how easy it is to order from the site and track my shipment. The customer representative I talked to before was nice enough to help me out. More so, I love the make and quality of my jute bag I got from Discountmugs.com – I'm still using it these days – so I reckon the products we will purchase as giveaways will not be of poor quality despite the lack of ample budget.

After showing the site to my team mates in event organizing, the team agreed to purchase from Discountmugs.com. We bought a bunch of pens, mugs, and mouse pads—very simple but nice items to give away. For the boss's friends in the corporate world and some client companies, we purchased beautifully designed mugs and engraved glassware that we had etched with the company's name or the recipient's initials.

Date of experience: March 31, 2011
California
1 review
1 helpful vote
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I was inspired to be eco-friendly but I cannot just completely make a turn in an instant so I decided to do it little by little and start with avoiding the use of plastic bags. I was surprised when one day the grocery I used to shop at some times began using tote bags instead of plastic bags; the store also held a Go Green campaign highlighted by the use of tote bags. From there, I decided to use tote bags when doing the grocery. I liked the one provided by the store but wanted to have another one, a bigger tote bag for days when I buy our house's stock that would last for two weeks.

I ask people I know if they have ideas on which store is best to buy from. A friend suggested Discountmugs.com; she said she has bought a bag from them albeit a jute bag but remembered that it also offers tote bags. I visited the website to check if there are tote bags available from Discountmugs.com and the rest, as they say, is history.

I thanked my friend for referring this online store to me. Discountmugs.com is downright commendable. It got good stuff at prices you can afford. The tote bag I get is still in good condition after several uses and trips to the market. That's durability but not at the expense of your budget.

If you think you can't buy an item of quality without getting broke, check Discountmugs.com. Aside from bags, they also sell glassware and drinking-ware, pens, mouse pads, and key chains; you can buy a piece or in wholesale.

I also appreciate the support staff of Discountmugs.com for helping me out and answering my queries about their products. The support staff even helped me on tracking my order.

Date of experience: March 7, 2011
RU
1 review
1 helpful vote
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Good thing is, on my search for the perfect gift ides in the Internet, I read about glass notes and stumbled upon Discountmugs.com. Their collection of drink ware and especially engraved glassware fascinate me. But even more surprising is how much affordable a lovely piece of glassware can be from Discountmugs.com. I ordered a piece of glassware and had it etched with my personal message, a love note. I gave it to my then bride-to-be and she almost cried out of happiness.

Date of experience: February 18, 2011
New York
1 review
1 helpful vote
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Sure enough, the centerpieces were great. A lot of people came and the fundraiser ended up raising more funs than I thought. For a possible subsequent fundraiser I'm planning on ordering sporty tote bags to giveaway as a thank you to the people who came. Discountmugs.com got some great looking tote bags and jute bags I could print on.

Date of experience: February 14, 2011

From the business

Shop custom promotional products wholesale for your event, party or wedding. Free Shipping on most items & guaranteed cheap wholesale prices.


discountmugs.com
Founded in 1993
Medley, FL, United States