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DiscountMugs has a rating of 3.9 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.
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I am guilty of waiting until last minute to do everything, and also an ordering newbie. I found numerous websites to order my custom products but ended up going with DiscountMugs.com after receiving such great customer service, all with an awesome price.
Joshua helped me for my first order and made sure I was confident in what I was ordering and helped get it to me on a time crunch. Proofs were sent over quickly and the product I got in the mail was great!
I just placed my second order, with Joshua again and was again impressed with his willingness to answer my 100 questions and walk me through the process. I will be a long time customer!
I visited several websites and this one seem to have everything. I was pleased with the help I received from Mr. Washington. I am hosting a Family Reunion and ordered a rather large quantity of t-shirts that I designed and was pleased with the options I had to choose from.
I found everything i needed online, but i called in and Pedro Rodriguez helped me make some final edits. Placed my order and had all the order details emailed to me (VERY FAST!). He was GREAT! And i like how everything was organized and how patient he was answering all my questions. My order number is DM******* & the transaction date is 07-03-2014.
This was the very first time that I placed an order with Discountmugs.com & let me tell tell you-I will be back! Their prices & inventory CANNOT be beat. I searched high & low for the items that I needed for an upcoming Family Reunion. No other site came close in price or inventory. And Their Customer Service Employees?!? Out of this world-you won't believe how knowledgeable, polite & helpful they are. The gentleman who assisted me, Washington, was absolutely WONDERFUL & really did a great job. Thanks DiscountMugs.com & Washington-you guys ROCK! 5 Stars all-around!
Great pricing, great service with Washington Montenegro. Would highly recommend this business!
I have just placed my first order with Discount Mugs. Unsure if my artwork uploaded properly I had to call customer service. Manuel who I spoke to was wonderful and even went above and beyond requesting a proof be sent to us today to rush along the order.
Mauricio was a great help. He was very patient through multiple phone calls.
I returned to this website to place a second order for glassware. Manuel (Manny) Motaduval was extremely helpful and guided me through the process of selecting the appropriate glassware.
We have been working with Discountmugs.com for several years and have had very positive experiences. **, the sales representative with whom we work, is incredibly efficient, kind and accommodating. The company is truly customer-service oriented and this is reflected in their quick and trouble-free delivery of services.** [personal info redacted by admin]
Lesly Allison was very understanding of my need to get my order as soon as possible. I have not yet received it but she is doing everything she can to make sure I receive it in time for my event. I will follow with a updated post once I receive the order.
Vr
Fabulous products! The sales rep- Pedro did an great job of helping me get what we wanted to print on the glasses we ordered.
I original placed my smaller sized but EXTREMELY urgent and important order through the website by myself. The time frame was within a week and a half. After a day or so I contacted customer service and they said NONE of my order would be ready on time and to us when we needed it! I was so furious. I called back the next day though and spoke directly with Jose Zumaeta. Jose was extremely knowledgeable and fixed everything. The most reassuring part was that he gave me his name and own phone extension so I could hold him personally accountable for whatever happened. Well, I can honestly say it was one of the best customer service experiences I've ever had. Jose fixed everything that needed to be fixed and had my entire order to me the very next day. If it wasn't for Jose I'd say stay away from this company. But its people like him that prove that a few bad C. S. people can really spoil everything. BECAUSE of Jose, I would HIGHLY recommend DiscountMugs.com to everybody... Just make sure to ask to work directly with Jose because he actually listens and follows through with everything he says.
Discount mugs has been a great help in customer service through Kelly de la Torre and with providing great promotional items for our Church. I will definitely use discountmugs again.
The sales rep Charlie went above and beyond to assist me. He took a great deal of time and paid attention to detail. He created several mock up proofs of my customized item before he even sent it to the art department. Definitely will work with DiscountMugs again for my firms marketing and promotional items.
I had an event coming up in two weeks and of course I wanted to have something personalized. Maria Giusti made the process quick, simple and very pleasurable. Not only are we going to make our event date but she was able to make special arrangements on the colors I wanted. Thanks very much Maria, I will definitely call you in the future.
Shawnaye Baker was a superstar -- I had a tight deadline and a large quantity to order, and she went above & beyond to make it happen. She could not have been more patient, polite, and helpful, and the finished product looks perfect & arrived exactly on time. Thank you!
Shawnaye Baker provided fantastic customer service, going above and beyond to make sure I received my order in a timely manner. The proof was perfect and my mugs are shipping less than 48 hours after I first contacted them. So helpful for this rush job I needed!
I have not received the final product yet but the ordering process has been delightful. The proof regarding the artwork was sent to me very fast. I made some changes to it and the second proof was sent at same timely manner. Priscilla Limardo has been very attentive and helpful with handling all the details and extra request I asked for. Can't wait to receive my order if its anything like the service I have received so far, then I am sure it will be amazing!
Very impressed!
Unbelievable response and handling for all of our orders each requiring detailed attention.
Thank you Joshua Corbin
DM******* & 06-13-2014
Answer: The imprint will wash off in the dishwasher, or if hot liquid is in mug for a few minutes may come off on your hand.
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