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DiscountMugs

3.9

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DiscountMugs Reviews Summary

DiscountMugs has a rating of 3.9 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.

service
81
value
68
shipping
67
returns
51
quality
67

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Washington
1 review
0 helpful votes
Follow Nicole A.
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I am guilty of waiting until last minute to do everything, and also an ordering newbie. I found numerous websites to order my custom products but ended up going with DiscountMugs.com after receiving such great customer service, all with an awesome price.
Joshua helped me for my first order and made sure I was confident in what I was ordering and helped get it to me on a time crunch. Proofs were sent over quickly and the product I got in the mail was great!
I just placed my second order, with Joshua again and was again impressed with his willingness to answer my 100 questions and walk me through the process. I will be a long time customer!

Date of experience: July 8, 2014
Georgia
1 review
1 helpful vote
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I visited several websites and this one seem to have everything. I was pleased with the help I received from Mr. Washington. I am hosting a Family Reunion and ordered a rather large quantity of t-shirts that I designed and was pleased with the options I had to choose from.

Date of experience: July 8, 2014
Michigan
1 review
0 helpful votes
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I was having a problem with the delivery date and Pedro Rodriquez was able to assist.

Date of experience: July 8, 2014
Georgia
1 review
0 helpful votes
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I found everything i needed online, but i called in and Pedro Rodriguez helped me make some final edits. Placed my order and had all the order details emailed to me (VERY FAST!). He was GREAT! And i like how everything was organized and how patient he was answering all my questions. My order number is DM******* & the transaction date is 07-03-2014.

Date of experience: July 4, 2014
Georgia
1 review
0 helpful votes
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This was the very first time that I placed an order with Discountmugs.com & let me tell tell you-I will be back! Their prices & inventory CANNOT be beat. I searched high & low for the items that I needed for an upcoming Family Reunion. No other site came close in price or inventory. And Their Customer Service Employees?!? Out of this world-you won't believe how knowledgeable, polite & helpful they are. The gentleman who assisted me, Washington, was absolutely WONDERFUL & really did a great job. Thanks DiscountMugs.com & Washington-you guys ROCK! 5 Stars all-around!

Date of experience: July 3, 2014
Texas
1 review
0 helpful votes
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Great pricing, great service with Washington Montenegro. Would highly recommend this business!

Date of experience: July 3, 2014
Texas
1 review
0 helpful votes
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I have just placed my first order with Discount Mugs. Unsure if my artwork uploaded properly I had to call customer service. Manuel who I spoke to was wonderful and even went above and beyond requesting a proof be sent to us today to rush along the order.

Date of experience: July 3, 2014
Illinois
1 review
0 helpful votes
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Mauricio was a great help. He was very patient through multiple phone calls.

Date of experience: July 3, 2014
Rhode Island
1 review
0 helpful votes
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I returned to this website to place a second order for glassware. Manuel (Manny) Motaduval was extremely helpful and guided me through the process of selecting the appropriate glassware.

Date of experience: July 2, 2014
California
1 review
0 helpful votes
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We have been working with Discountmugs.com for several years and have had very positive experiences. **, the sales representative with whom we work, is incredibly efficient, kind and accommodating. The company is truly customer-service oriented and this is reflected in their quick and trouble-free delivery of services.** [personal info redacted by admin]

Date of experience: June 25, 2014
Connecticut
1 review
0 helpful votes
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Lesly Allison was very understanding of my need to get my order as soon as possible. I have not yet received it but she is doing everything she can to make sure I receive it in time for my event. I will follow with a updated post once I receive the order.
Vr

Date of experience: June 25, 2014
Michigan
1 review
0 helpful votes
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Fabulous products!
June 23, 2014

Fabulous products! The sales rep- Pedro did an great job of helping me get what we wanted to print on the glasses we ordered.

Date of experience: June 23, 2014
Washington
1 review
0 helpful votes
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I original placed my smaller sized but EXTREMELY urgent and important order through the website by myself. The time frame was within a week and a half. After a day or so I contacted customer service and they said NONE of my order would be ready on time and to us when we needed it! I was so furious. I called back the next day though and spoke directly with Jose Zumaeta. Jose was extremely knowledgeable and fixed everything. The most reassuring part was that he gave me his name and own phone extension so I could hold him personally accountable for whatever happened. Well, I can honestly say it was one of the best customer service experiences I've ever had. Jose fixed everything that needed to be fixed and had my entire order to me the very next day. If it wasn't for Jose I'd say stay away from this company. But its people like him that prove that a few bad C. S. people can really spoil everything. BECAUSE of Jose, I would HIGHLY recommend DiscountMugs.com to everybody... Just make sure to ask to work directly with Jose because he actually listens and follows through with everything he says.

Date of experience: June 20, 2014
Texas
1 review
0 helpful votes
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Discount mugs has been a great help in customer service through Kelly de la Torre and with providing great promotional items for our Church. I will definitely use discountmugs again.

Date of experience: June 19, 2014
Virginia
1 review
1 helpful vote
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The sales rep Charlie went above and beyond to assist me. He took a great deal of time and paid attention to detail. He created several mock up proofs of my customized item before he even sent it to the art department. Definitely will work with DiscountMugs again for my firms marketing and promotional items.

Date of experience: June 17, 2014
New York
1 review
0 helpful votes
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I had an event coming up in two weeks and of course I wanted to have something personalized. Maria Giusti made the process quick, simple and very pleasurable. Not only are we going to make our event date but she was able to make special arrangements on the colors I wanted. Thanks very much Maria, I will definitely call you in the future.

Date of experience: June 16, 2014
Georgia
1 review
1 helpful vote
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Shawnaye Baker was a superstar -- I had a tight deadline and a large quantity to order, and she went above & beyond to make it happen. She could not have been more patient, polite, and helpful, and the finished product looks perfect & arrived exactly on time. Thank you!

Date of experience: June 16, 2014
New York
1 review
0 helpful votes
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Shawnaye Baker provided fantastic customer service, going above and beyond to make sure I received my order in a timely manner. The proof was perfect and my mugs are shipping less than 48 hours after I first contacted them. So helpful for this rush job I needed!

Date of experience: June 15, 2014
New Jersey
1 review
1 helpful vote
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I have not received the final product yet but the ordering process has been delightful. The proof regarding the artwork was sent to me very fast. I made some changes to it and the second proof was sent at same timely manner. Priscilla Limardo has been very attentive and helpful with handling all the details and extra request I asked for. Can't wait to receive my order if its anything like the service I have received so far, then I am sure it will be amazing!

Very impressed!

Date of experience: June 13, 2014
Texas
1 review
0 helpful votes
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Unbelievable response and handling for all of our orders each requiring detailed attention.

Thank you Joshua Corbin

DM******* & 06-13-2014

Date of experience: June 13, 2014

From the business

Shop custom promotional products wholesale for your event, party or wedding. Free Shipping on most items & guaranteed cheap wholesale prices.


discountmugs.com
Founded in 1993
Medley, FL, United States