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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I had an older iphone i wanted to have as a backup in case anything happened to my phone and it was still sim locked to a previous provider. Every time I called them to try and get them to send the unlock to the phone I would get the runaround from them because I no longer had an account with them and was frustrated.
Thats when I found direct unlocks. The process was simple, easy and allowed me to focus my time in much more beneficial things in my life, instead of fighting on the phone, stuck in big carrier h*ll.
I would recommend 1000%
I was about to give up trying to figure out everything I needed to do to clear my phone properly to sell it. This was an easy process that included follow up communication/checks to make sure everything was done. I highly recommend!
The service was good, fair and timely. However, initially I was told the cost would be $28.99, then I was charged and additional $50 without being told why. Other than that It was just okay.
Son una persona que se puede confiar a la hora de Desbloqueo ya que estaba desbloqueando el celular y automáticamente fue desbloqueado Factory como lo prometen lo recomiendo no dude en consultar tu equipo para que sea desbloqueado
I was confused at first because I paid $25 just to find if I was eligible for the unlock and had to pay extra $106 for the actual thing (it may vary depending on whether you are still paying for the device). The process was easy to follow but it took about two and half days to get it unlocked for me.
Hi Sang Kun Lim, thanks for taking the time to share your experience. We understand the process involves two steps—the Eligibility Check and the unlocking payment—and all costs are clearly outlined on the checkout page before you purchase. I'm pleased to hear the process was easy to follow, and congratulations on getting your Samsung Galaxy S24 unlocked! If you have any more questions or need further assistance, please let me know.
Thanks for send me the unlocked code for my Samsung plus now working nice whit other company
Hi Silvio, thanks so much for your feedback! I'm really glad to hear that your Samsung is working perfectly and that our unlock code met your expectations. If you ever need anything else, don't hesitate to reach out!
Really fast and efficient service. Recommended for anyone who needs to unlock their phone. Affordable price. Thanks direct unlocks
Hi Leonardo, thank you so much for your amazing review! We're thrilled to hear you found our service fast, efficient, and affordable. Enjoy your newly unlocked iPhone 13 Pro Max, and thanks again for choosing Direct Unlocks!
Easy easy yo use download app Punch in your imei number then credit card info ten minutes tops your phone is unlocked
Hi Matthew,
Thanks for your review! I can see your iPhone 13 unlock from Verizon is marked as "Unlock Complete." Your two payments – $28.99 for the Eligibility Check and $50 for the Standard Unlock – are both standard parts of the process, with all costs clearly outlined on the checkout page.
If you have any questions or need further assistance, just let me know!
Best,
Charlotte
Got a locked at&t device. And by using this service got the same unlocked within minutes. Really appreciate the service provided.
Hi Mayank, thanks for the kind words! We're thrilled that your AT&T device was unlocked so swiftly. If you ever need assistance in the future, we're here to help. Have an awesome day!
Worked, amazing service would recommend to family and friends if they ever get a locked tablet or phone
Hi Kyle! Thank you so much for the kind words – we’re thrilled to hear our service worked perfectly for your iPad and that you'd recommend us to others. Have a great day and feel free to reach out if you need any further help!
It is a very good application it does its job well I am very satisfied
Hi Nichita, thanks so much for the kind words! I'm delighted to hear that you're happy with our service and that your Galaxy A55 5g unlock met your expectations. Enjoy your unlocked phone and don't hesitate to reach out if you need any further assistance!
Es dauert 24 Stunden und mit Code wurde entsperrt. Ich bin total zufrieden
Hallo Davaademberel Dorjbal, danke, dass Sie Ihre positive Erfahrung mit uns teilen! Ich freue mich sehr, dass Ihr Samsung Galaxy Note10+ 5G schnell entsperrt wurde und Sie rundum zufrieden sind. Wenn Sie weitere Hilfe benötigen, können Sie sich jederzeit an uns wenden. Viel Spaß mit Ihrem entsperrten Telefon!
Excelente servicio,súper rápido y confiable.
Volveré a usar el servicio
Hola Sergio, ¡muchas gracias por tus amables palabras! Me alegro mucho de que hayas tenido una gran experiencia con nuestro servicio. Esperamos poder ayudarte de nuevo en el futuro. ¡Que tengas un maravilloso día!
It took less than six hours to unlock all carriers. This was a quick and easy process. I'm very satisfied and would definitely recommend it!
Hi Walter, thanks so much for sharing your positive experience! We're thrilled to hear your iPhone 14 Pro Max was unlocked quickly and efficiently. Your recommendation means a lot to us. Enjoy your phone, and if you need anything further, just let us know!
Hi Jose, thanks for sharing your feedback. I’m sorry the process took a bit longer than you’d hoped and that the pricing wasn’t what you expected. The fee of $54 covers the unlocking after the eligibility check, and all costs are clearly outlined during checkout. I’m glad your iPhone 13 Pro Max is now unlocked and working well with AT&T. Let me know if there’s anything else I can help you with. Have a great day!
These people really know their stuff! They got my iPhone 16 Pro Max unlocked when nobody else could. Kept me up to date every step of the way and customer service was top notch! WOULD DEFINITELY RECOMMEND TO EVERYONE!
Hi Bryon, thank you so much for your fantastic review! We’re thrilled that your iPhone 16 Pro Max was successfully unlocked and that you appreciated our updates and customer service. Your recommendation means a lot to us! Thanks again for choosing Direct Unlocks.
Al comienzo no me convencía, pero decidí arriesgarme y cual fue mi asombro cuando mi iPhone quedó desbloqueado, lo recomiendo 100%, te mantienen al tanto desde el comienzo asta el final, en general direct unlocks son muy confiables, gracias
Hola Yoelvis Curbelo, ¡muchas gracias por compartir tu experiencia! Nos alegra mucho que hayas desbloqueado tu iPhone 11 y que hayas apreciado nuestras actualizaciones durante el proceso. Tu recomendación significa mucho para nosotros. Disfruta de tu teléfono y, nuevamente, ¡gracias por elegir nuestro servicio!
Un poco tardado pero superaron mis espectativas, la verdad no le tenía fe, por un momento llegué a pensar bueno perdí mi dinero y mi tiempo pero no excelente servicio
Hola Melissa, me alegra mucho saber que nuestro servicio superó tus expectativas, ¡aunque haya tardado un poco! Tu confianza significa mucho para nosotros y estamos encantados de que no hayas perdido la fe. Gracias por compartir tu experiencia y por elegirnos para desbloquear tu Galaxy S23 Ultra. ¡Disfruta de tu teléfono desbloqueado!
Very easy. The price is right. Return time quick! Awesome experience! Definitely highly recommended!
Hi Trisa, thank you so much for the awesome review! It’s great to hear that everything went smoothly for you and that you enjoyed the process. We’re always here if you need anything else. Enjoy your phone and thanks for recommending us!
Son muy rápidos, sin tanto proceso y no te hacen gastar dinero ya que verifican si eres elegible.
Hola Anderson, ¡gracias por tus amables palabras! Nos alegra que el proceso te haya resultado rápido y sencillo. Nuestra verificación de elegibilidad garantiza que solo pagues lo que necesitas, y es genial ver que tu iPhone 14 Pro Max ahora está desbloqueado. ¡Disfruta de tu teléfono y gracias por elegir Direct Unlocks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Wily Franco, ¡gracias por tus amables palabras! Me alegra mucho que tu iPhone 15 Pro Max esté desbloqueado como te prometieron. Disfruta de tu dispositivo recién desbloqueado y, si tienes alguna pregunta, estamos a solo un mensaje de distancia. ¡Saludos!