Dick's Sporting GoodsReviews 298

No star actually. Customer service has been trained to trick purchasers to suffer consequences of the companies poor business practices. Agents abuse of customers trust by modelling misleading information. You would conclude this if you compare what action different agents sought to the resolve thesame issue.

I just wanted to say a big BIG thank you to Michael at the Mentor store. This man went above and way beyond. I was in a horrible mood and of course last minute my child alerted me to an absolute need for the next day for her wrestling match. I arrived at the store not in a mood to be mislead or toyed with. Michael (Stix) immediately jumped into action, not only got me what I needed but checked to see if it was cheaper with another brand and just gave me such a good experience I literally was in a better mood than when I arrived. Also, they had what I could not find anywhere else for such short notice. THANK YOU MICHAEL. He was not only a complete professional - he was kind and knowledgeable. THANK YOU.

This behavior is totally unacceptable especially since the other customers weren't singled out...

Not good especially and now they lost my business...

Store sent me to web site to purchase a Large Suns shirt. They had a XL at the store I would have bought if couldn't get a large. Web site showed 7 in stock, so ordered and 3 days later I get an email stating we don't have any, went back to store they were also out of XL, The response was guess you should have bought the XL when you were here. Terrible company.

I had returned some shoes. One was wide and the other narrow. I also returned a shirt that was not the right size. I got a look from the cashier saying there is a warning saying these will be returned but be forewarned that other items being returned WILL NOT BE ACCEPTED. I walked out and never looked back. How disgusting.

On just the second ride on this bike, the rear hub came loose spilling ball bearings all over the place. They will not respond to me. Sooooo frustrating.

Tyler and another man at Dicks Sporting Goods in Wayne, NJ were super helpful with helping me find the clips for my cycling shoes. Great customer service!

I purchased the "no sweat protection plan" for a product at Dick's. This plan is through a third party, Asurion. We submitted a claim and uploaded pictures of the damage as requested. I was told 1-3 business days and I would have a response. 4 weeks later, weekly calls to Dick's (because you cannot call Asurion directly, you have to call Dick's and get transferred), and still no response. This offer appears to be bogus. Please beware in buying this "no sweat protection plan". Catchy name, but save your money, time and blood pressure and don't bite

I came here looking for large, girthy, absolutely gargantuan penises, but all i found was bicycles, clothing, and punching bags. I will admit, the golf balls are very close to the real balls, but i will never derive the same pleasure from some fake plastic. Best regards, Hugh Jass.

I just purchased an addidas soccer ball with a sticker price of $15.99. Rang up as $17.99 asked why when sticker clearly shows $15.99. Was told that the price is what register says not whats on the item. Will not be recommending or purchasing here again. Don't know what world they live in but where I'm from the sticker price is the price.

Dick's Sporting Goods is a piece of $#*! store. I ordered a boat, it took over a month to never receive it. I was sent four of them and every single one that I received had forklift punctures in it and was unfloatable. So they were put back on to the truck. They don't care that wasted a total of five boats. Wasted shipping charges. Will NEVER deal with Dicks stores ever again

I ordered several items from their website and some packages arrived with the correct items. Others not so much. 1 item got canceled and another is lost somewhere in transit. When I contacted their customer support today about it the lady I recieved to help was just kept acting confused and asking questions that didn't pertain to my order or problem. She tried 0% tp help me and told me someone else would contact me in 2-3 days. Absolutely absurd! I just want a refund now and I don't even want my items anymore. I'll shop somewhere else

I ordered a pair of Air Jordan retro 6 Georgetowns on September 3rd and I still haven't received them. 3 weeks later. Today is September 24th and there are no tracking updates or estimated time on the delivery.

I purchased a $300 Taylormade Sim2 Fairway wood as part of a larger $2500 purchase of Clubs. 91 days after purchase and maybe at most 100 swings the crown of the club flew of on swing contact. On the inside of the crown head, there was a number written in black magic marker and a huge glob of glue from where they had obviously had the club returned before. After 2-3 hours of hassle to get a replacement club, they asked me to ship the club back via Fed Ex. Two weeks after I sent out the package the club was returned with a piece of tape on the crown and a note attached mentioning the club was used and not returned within ninety days. The club was delivered on June 6 and I initiated the return on Sept 6. I've spent 4-5 hours of phone time attempting to get this reconciled as I've spent a couple more hours tonight. Still no resolution. Customer Service is God Awful. I will likely be outside their store tomorrow showing people how well they treat customers.

Straight trash. Spent around $43 total shipped to house. Nothing but problems. Lasted a week. Won't pair, won't charge & weak sound when they did. Do NOT buy

False advertisement, not only that you're not allowed to leave a review on their website. As soon as I saw the reviews here now I understand why because they have a lot of bad reviews it's very hard in order to receive good service from Dick's apparently. The delivery estimate time was wrong and I still haven't received my item and I was charged and I was consistently being argued with that I was in charge when the money has been removed from my bank and I still haven't received a refund and I still haven't received an item and I also apparently can't cancel the order after 30 minutes. Do not order from this website because even if you do have problems customer service will not assist you. They will argue with you and consistently state the opposite. Manipulation and deception at its finest. I've had a discussion with one of customer service advocates which was Jane and the supervisor was Tommy.