Dick's Sporting GoodsReviews 298

Dick Sporting Good on route 56, Lombard Illinois.
I stayed in this store fir more than 40 minutes, trying to get someone to help me find Shin Guard for my grandson. I even went up front to speak to personnel in the store. The young man got on his little speaker to try to get someone to help me, I stood 10 more minutes waiting. Left the store without being served.
All of th it s was after my husband and I had bought two pairs of shoes.

Paid $105 for.2 pairs.kids crocs amazon sells same.pairs for $40 less. Lesson learned same size.crocs as shoe size. Impulse shopping. Dicks never has any discounts terrible service.

I I bought a four hybrid from Dick's Sporting Goods with no head cover spend all that money with no head cover and then it was a hassle to take it back poor customer service never shop there

Called in regarding missing points. After explaining multiple times, agent said account did include purchase in 4/30. I explained that I had received a rewards card for 3x points that was good on all purchases until 12/31/23. I couldn't locate my card and the agent was very rude. I called back in later and the agent put me on hold without indicating she was doing it…put me on hold for 6 minutes then disconnected. Tried chatting with an agent and after again explaining the situation, she gave me run around and disconnected the chat as well

4/22/23
My wife and I were at sawgrass Mills yesterday, as we always like to visit Dick's to see what's new.
We met a very nice man, whose name was James. He was very personable and we struck up a nice conversation about the NBA playoffs.
Then I asked him about the brand of slacks the PGA Tour players wear, as they all look great. He gave me the information and I headed to the Golf apparel, and saw the slacks, and especially liked the Walter Hagen and Travismathew brands.
Not having the time to try them on, I know that I will return to do so.
Because the exceptional customer service, provided me, by James, I sought out his Mgr., by the name of Kori, and told her how much I appreciated his 5 star service and that she should move him up to a Manager position. She said, "he is very likeable and is a Manager already." Kori was also very amiable.
Both Kori and James represent Dick's in the finest light. Excellent customer service is a lost art in today's business community and it's nice that your brand takes pride and makes it paramount for the consumer.
It will sure pay dividends each and every day.
Those reading this review, can be sure of the quality people that Dick's have on their staff. Stop in and meet them. You will be happy you did. Great products plus fantastic customer service all add up to a wonderful experience.
Thank you Dick's, you have my utmost respect.
Best regards,

Marc Walther
Pompano Beach

Attached is a photo of James and a few of pics of your store # 1418

I have never met a more terrible service, I ordered a product, but it was sent to another city, no one answers letters, I paid the money, but did not receive the product. I do not advise anyone to contact these scammers!

Literally the $#*!ING worst! They have ruined sooooooo many holidays in my home. They use FEDEX as their shipping partner and they have the worst shipping times - they will tell you that it will be there in 5 days - and 15 days later it MIGHT show up. Totally fine if you are waiting on a pair of shorts... however, if you are waiting on a Christmas gift or Easter gift (like I am currently) you will get $#*!ED over. I hate this company and hope it goes under. AMEN! $#*! THEM!

I usually make the order on my app but the app was frozen or something was going on so I called to place an order and the coupons that is given cannot be used so no matter what coupon $10 off a $25 off cannot be used so what's the sense of giving it don't give out coupons that got so many restrictions where the customer cannot use it and they hype ready to use it and they can use it, this whole week I call Allison the Ambassador I meant to know feedback and yesterday I place or order where the lady got me so mad I just hung up I couldn't take it I am a good customer at Dick's Sporting Goods and the feedback you get in return rude people unhappy customer I still need a label for some baggy big shorts that don't fit me they're so huge they fit three of me

I was there this afternoon to purchase tennis shoes to my husband. The store was empty. It was two lazy employees in the department who did nothing except speaking together, who never offer to help us. I ask to speak with a shoes employee. They ask for it. After waiting and waiting and waiting, I asked to speak with a manager who came the first time for 30 sec and left. He came back for another 30 sec and ask one of the lazy employee to take care of us. Neither the manager and the employee gave us the service that we should have gotten.If it wouldn't have been the time to spend on the road to go else where, we would have left. We went out and we were mad of the bad service. They didn't want to serve us. It was very obvious for the employee and manager. They show us we disturb them.
You should bring back the tennis shoes with all the running shoes. We would have had a much better service.
Another subject is your membership card that doesn't work at all for us. I purchased many items each year and I never qualify for rebates as I do for many other chains. You erase our purchases every three months which doesn't make sense. We see it nowhere else. It means that your card means nothing at all if we never can qualify for rebates.

My experience with a gentleman at the shoe department was amazing. His name is Mitchell. He helped me find the perfect shoes for me. He had to go through a bunch of shoes due to the fact that I have very small feet for an adult woman. He was patient and knowledgeable about different training shoes.

I tried to order a pair of cleats for my niece, and not one of my (4) orders was excepted. I used different credit cards for each order. Every order was cancelled. This company sucks. Used Visa, debit, and American Express. Apparently my money wasn't good enough for them so I'm taking it elsewhere.

I have a people with my toe and my podiatrist told me specifically what kind of shoes to get. Jermaine was amazing and knowledgeable. Lucian's was also helpful. Thanks is so much

Went to Dicks Sporting Goods in NE Market Place today drive 30 minutes to purchase Football Cleats for my son overall the employee that help me was nice but come to the cashier Nyah was very rude and didn't care that she was rude when I ask to speak to the manager she said she was the manager. I'm wrote the because we all have bad days but to take that out on customers that's able bad look on the company especially if your the manager.
They just lost a customer

Worst workers I have ever seen. Didn't do their job and just stayed in the back the whole time. A 1st grader could do the job better than those trash cans.

I am beyond disgusted and upset about my experience at dicks sporting goods in Saratoga springs a blond employee attacking the only African American boy in the store accusing him of stealing I spoke up saying did you just accuse the only boy of color in our group of stealing they where very rude and disrespectful this poor boy is now upset and could not buy the winter jacket that would keep him warm that he wanted because of racial profiling now they said something about a gun and yes we were looking at the air soft guns were I said you have to be at least 18 to buy these types of guns tue manger attacked me accusing us of stealing them I will never shop at dicks and I will start a law suit until these racist people are fired racial profiling in stations springs. Do better hes is just a young boy

Long story short, ordered a treadmill. I have since received 5 delivery dates and it hasn't been delivered on one of them. Call the deli every crew several times, never got back to me. Call dicks, first lady says she can't do anything about it but called the team that could and that they would respond within 24 hours (they did not as you might have guessed). Called the following day after 24 hours, 2nd lady says she is going to talk to a supervisor, puts me on hold, call "drops." Never called back. I call again, this lady finally gets me through to the "escalation team" and she is very short and borderline rude. She FINALLY offers me a refund. She then said "have a good day" *click*

Just rude, awful, dishonest customer service and subcontracting with dicks.

I ordered a pair of Nike jogging pants online for 55 dollars. When I received the pants the price tag on them was 45 dollars I liked on the inside tage to make sure the UPC on the tag and the pants matched which they did. I then got out my receipt because I had bought a pair of the exact jogging pants for Christmas and the price I paid was 45 dollars. I called and chatted with agents of dicks sportings goods that told me that's what the online price said so that's what they had to go by that's their policy and procedure. I will be returning for a refund. I also called nikie told them what happened sent a copy of invoice and pants with tag and price on them they were so helpful they are not only giving me the pants for 45 dollars plus tax they also gave me a 25 dollar gift card. I will never go to dicks sportings goods again if they are cheating everyone for 10 dollars can you imagine the money they are making off of their costomers

This is false! I ordered on Dec 17 and was to receive by the 21. Well now I won't have until Dec 27 and I called to request a credit because of their guarantee and was told they couldn't help me due to weather delay. Then this should be stated under the FREE guarantee! I will not be ordering from this company anymore.