Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Chris K.
Unfollow Chris K.
Share Review
Report Review

Great experience!
March 14, 2025

Amazing customer support and transparency throughout the process.

Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
Follow Rosemary S.
Unfollow Rosemary S.
Share Review
Report Review

Spectular!
March 14, 2025

My ring is beautiful, well made, and glorious! Highly recommend!

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
Follow Ken E.
Unfollow Ken E.
Share Review
Report Review

Perfect Choice
March 14, 2025

I was so easy for me to navigate the website and select what I thought she would prefer and she loved it. The # options were way beyond what I thought I'd find and the price was right.

Date of experience: March 4, 2025
Vermont
1 review
0 helpful votes
Follow Rebecca E.
Unfollow Rebecca E.
Share Review
Report Review

The necklace is beautiful and arrived ahead of schedule. Also, I originally ordered it with a standard sapphire, but decided that with the black gold, a Ceylon sapphire would look better. I was able to exchange it easily and they were great about communicating through the whole process.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
Follow SHANDA G.
Unfollow SHANDA G.
Share Review
Report Review

Excellent
March 14, 2025

Beautiful set, love my rings! Picking out and designing the rings was the best part. Truly customizable. I will use them for all my future fine jewelery needs

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
Follow Brian M.
Unfollow Brian M.
Share Review
Report Review

Good outreach
March 14, 2025

Though the package got delayed, it was nice receiving email updates consistently throughout the process

Date of experience: March 3, 2025
New Mexico
2 reviews
0 helpful votes
Follow Mary V.
Unfollow Mary V.
Share Review
Report Review

Stunning
March 14, 2025

Beautiful white gold wedding band with blue topaz stones

Date of experience: March 3, 2025
California
1 review
0 helpful votes
Follow Derek B.
Unfollow Derek B.
Share Review
Report Review

Horrible timing
March 14, 2025

I offered this gift to be something I gave my daughter on her birthday and didn't receive it until 2 weeks after the time it said it would be done and they thought by giving me 50 bucks worth of free lab grown solitaires it would make up for it.

Date of experience: March 3, 2025
Oklahoma
1 review
0 helpful votes
Follow Paula X.
Unfollow Paula X.
Share Review
Report Review

Beyond expectations
March 14, 2025

Went above and beyond to make my Husbands ring perfect!

Date of experience: March 3, 2025
Arkansas
1 review
0 helpful votes
Follow Joseph I.
Unfollow Joseph I.
Share Review
Report Review

I ordered an engagement ring and it is beautiful. They notified me with each step of the process. My fiance is so happy with it. Cant wait to order the band to match.

Date of experience: March 3, 2025
Virginia
1 review
0 helpful votes
Follow Tylor E.
Unfollow Tylor E.
Share Review
Report Review

Happy with the ring
March 14, 2025

Very happy with shipping, service, and the ring itself

Date of experience: March 3, 2025
Arizona
1 review
0 helpful votes
Follow Eric T.
Unfollow Eric T.
Share Review
Report Review

Beautiful jewelry!
March 14, 2025

Very happy with this purchase, well done! I got my wife a black onyx gold ring and it's beautifully crafted, arrived on time.

Date of experience: March 3, 2025
California
1 review
0 helpful votes
Follow Crea Y.
Unfollow Crea Y.
Share Review
Report Review

Blue Sapphire
March 13, 2025

These guys are the best. They kept me informed all the way thru the process. I'm very satisfied with the product. Very good quality and craftsmanship.

Date of experience: March 3, 2025
Pennsylvania
1 review
0 helpful votes
Follow Edward U.
Unfollow Edward U.
Share Review
Report Review

WORTHWHILE
March 13, 2025

THey created and delivered my requested items without a hitch.

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
Follow Chardonnay O.
Unfollow Chardonnay O.
Share Review
Report Review

A Gift for her
March 13, 2025

The person that the gift was for birthday was earlier in the month.Valentines day was the 14th,so I wanted to get them something special.

Date of experience: March 3, 2025
North Carolina
1 review
0 helpful votes
Follow Jennifer E.
Unfollow Jennifer E.
Share Review
Report Review

Excellent
March 13, 2025

I ordered a new wedding band for my husband. The ring was very beautiful, high quality and perfect. We will definitely be ordering more jewelry from Diamondere!

Date of experience: March 3, 2025
GB
1 review
0 helpful votes
Follow Marcus E.
Unfollow Marcus E.
Share Review
Report Review

Quality is in the detail
March 13, 2025

The main issue was that despite a delay to my order which was explained to be a quality issue, when my ring arrived it was slightly malformed inside across the engraving and the engraving itself wasn't properly aligned.

As an international customer not based in the USA I would be required to cover postage to return it for correction and effectively pay more for their production error. It was for a special occasion so I also didn't feel I had sufficient time to go through a return and re order process safely.

So when I requested what could be done instead it was suggested I could get it smoothed and re-engraved at a local jewellers and they would cover cost up to 65USD, which seems fair.

All my interactions were pleasant and communication was great, but it didn't unfortunately create a piece which I could live with without getting it corrected myself.

With a piece of jewellery, such as an engraved ring, I don't think that perfection is too much to ask, and when there's a delay due to quality anyway you really do then expect perfection. I didn't receive perfection and had to finish off the job for myself.

I do not know whether a company based in the USA and producing their jewellery in Thailand has adequate oversight of customised jewellery (even if the customisation is simply an engraving) but for items as precious as these I guess I just expected better.

It's a shame as I say, as the people I interacted with were lovely, but unfortunately their loveliness didn't produce a properly finished ring for me.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
Follow Matthew Q.
Unfollow Matthew Q.
Share Review
Report Review

Wonderful
March 12, 2025

Shopping for a ring with diamondere was easy and wonderful. They kept me updated with the process, and when my ring arrived it was beautiful.

Date of experience: March 1, 2025
Georgia
1 review
0 helpful votes
Follow Cynthia C.
Unfollow Cynthia C.
Share Review
Report Review

Good
March 12, 2025

Experience was good, quick and easy. Very to the point

Date of experience: March 1, 2025
California
1 review
0 helpful votes
Follow Matthew Q.
Unfollow Matthew Q.
Share Review
Report Review

I ordered an engagement ring for my girlfriend to propose to her on her birthday. Although the ring ended up showing up late, Diamondere made up for it by sending me a free pair of diamond earrings! My girlfriend loved the actual ring when it showed up and I would recommend this company to anyone.

Date of experience: March 1, 2025