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SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
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Amazing customer support and transparency throughout the process.
My ring is beautiful, well made, and glorious! Highly recommend!
I was so easy for me to navigate the website and select what I thought she would prefer and she loved it. The # options were way beyond what I thought I'd find and the price was right.
The necklace is beautiful and arrived ahead of schedule. Also, I originally ordered it with a standard sapphire, but decided that with the black gold, a Ceylon sapphire would look better. I was able to exchange it easily and they were great about communicating through the whole process.
Beautiful set, love my rings! Picking out and designing the rings was the best part. Truly customizable. I will use them for all my future fine jewelery needs
Though the package got delayed, it was nice receiving email updates consistently throughout the process
I offered this gift to be something I gave my daughter on her birthday and didn't receive it until 2 weeks after the time it said it would be done and they thought by giving me 50 bucks worth of free lab grown solitaires it would make up for it.
I ordered an engagement ring and it is beautiful. They notified me with each step of the process. My fiance is so happy with it. Cant wait to order the band to match.
Very happy with this purchase, well done! I got my wife a black onyx gold ring and it's beautifully crafted, arrived on time.
These guys are the best. They kept me informed all the way thru the process. I'm very satisfied with the product. Very good quality and craftsmanship.
THey created and delivered my requested items without a hitch.
The person that the gift was for birthday was earlier in the month.Valentines day was the 14th,so I wanted to get them something special.
I ordered a new wedding band for my husband. The ring was very beautiful, high quality and perfect. We will definitely be ordering more jewelry from Diamondere!
The main issue was that despite a delay to my order which was explained to be a quality issue, when my ring arrived it was slightly malformed inside across the engraving and the engraving itself wasn't properly aligned.
As an international customer not based in the USA I would be required to cover postage to return it for correction and effectively pay more for their production error. It was for a special occasion so I also didn't feel I had sufficient time to go through a return and re order process safely.
So when I requested what could be done instead it was suggested I could get it smoothed and re-engraved at a local jewellers and they would cover cost up to 65USD, which seems fair.
All my interactions were pleasant and communication was great, but it didn't unfortunately create a piece which I could live with without getting it corrected myself.
With a piece of jewellery, such as an engraved ring, I don't think that perfection is too much to ask, and when there's a delay due to quality anyway you really do then expect perfection. I didn't receive perfection and had to finish off the job for myself.
I do not know whether a company based in the USA and producing their jewellery in Thailand has adequate oversight of customised jewellery (even if the customisation is simply an engraving) but for items as precious as these I guess I just expected better.
It's a shame as I say, as the people I interacted with were lovely, but unfortunately their loveliness didn't produce a properly finished ring for me.
Shopping for a ring with diamondere was easy and wonderful. They kept me updated with the process, and when my ring arrived it was beautiful.
Experience was good, quick and easy. Very to the point
I ordered an engagement ring for my girlfriend to propose to her on her birthday. Although the ring ended up showing up late, Diamondere made up for it by sending me a free pair of diamond earrings! My girlfriend loved the actual ring when it showed up and I would recommend this company to anyone.
Answer: Yes, they stand by their work as life ng as it is within the 100 days.
Answer: Hello Kelli, Thank you for reaching out to Diamondère, where all your jewelry will be custom-made and handcrafted with the finest natural gemstones. We offer a complimentary certificate of authenticity from GIA if the design has 0.45 pointer diamond or above, else certificate comes from DGLA (DIAMOND & GEM LABORATORIES OF AMERICA). We do not offer appraisal services but most local jewelers can help you with this. I prefer if you use a GIA certified appraiser and usually our gemstone jewelry appraised for a minimum of 120% more than what customers pay us! Please note that we offer complimentary engraving, shipping and a certificate of authenticity from reputed gemological institutes with every order. I look forward to hearing from you. Best, Cherie
Answer: Hi, I have ordered rubies and sapphires from Diamondere and the quality is very good. I have been working with Diana who has taken very good care of me over the last couple of years. I would ask for her when you order from them. I have been extremely happy with the quality and I assure you, I was a skeptic too because I like very good quality jewelry. Diana will walk you through the process and will be in touch with you every step of the way including showing you the stone before they put it in the piece of customized jewelry. I hope you love your emerald as much as I have loved all my pieces of jewelry. The diamonds are wonderful too!
Answer: Asuming they can get the ring correct. I have had to send my stock ring back twice because it lacks any of the intricate detail shown on the site.

