Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
Follow marie B.
Unfollow marie B.
Share Review
Report Review

A personalized touch
May 4, 2021

The ring came out gorgeous, we loved it - and Cherie's communication, making the process feel so much more special & emotional, really put the cherry on top

Date of experience: May 4, 2021
New York
2 reviews
0 helpful votes
Follow Brian G.
Unfollow Brian G.
Share Review
Report Review

Love it
April 30, 2021

This ring is everything we wanted. My wife loves it. Thank you very much!

Date of experience: April 30, 2021
Tennessee
1 review
0 helpful votes
Follow Miles A.
Unfollow Miles A.
Share Review
Report Review

She loves them
April 30, 2021

Quality of stone great workmanship great arrived on time too.

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
Follow Alex X.
Unfollow Alex X.
Share Review
Report Review

Patient, Friendly, Accommodating
April 30, 2021

I was looking for a non-traditional ring. This was the highest quality store I could find that would include multiple types of gemstones. They were very patient with all the small changes I kept making, un-making, and then remaking, taking their time to ensure that the ring was everything I wanted. Every time i look at it my heart skips a beat.

I also LOVE the rendering for the wedding band. (I'm not sure if the missus is going to choose it, but I'm definitely going to be back for it if she likes the design.

Now it's just time to play the waiting game! I'm sure she'll love the ring as much as I do!

Date of experience: April 30, 2021
Ohio
1 review
0 helpful votes
Follow Aaron G.
Unfollow Aaron G.
Share Review
Report Review

Great service.
April 29, 2021

Great service and communication. No problems! Thanks again!

Date of experience: April 29, 2021
Louisiana
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

This company provides excellent products and customer service. When I first received my ring it was slightly too big and some other issues which they promptly responded to my concerns and they allowed me to ship it back to them so they can fix it right away. When I received the finished product it exceeded my expectations and I am very satisfied.

Date of experience: April 27, 2021
Nevada
1 review
0 helpful votes
Follow Robert E.
Unfollow Robert E.
Share Review
Report Review

I ordered a ring for my 20th anniversary, this was relayed via email, a date was set to receive the ring but that date came and no ring and no notification, I had to email the company to get a response which they say they didn't want to send a product that they weren't happy with, although I respect and admire their conviction I was only upset that they couldn't just send a simple email attesting to that, anyway I still wanted the ring and it came a couple days later. My wife loves the ring, it is a quality product.

Date of experience: April 20, 2021
Pennsylvania
1 review
0 helpful votes
Follow Gregory W.
Unfollow Gregory W.
Share Review
Report Review

Quick and Easy
April 20, 2021

The product was made and delivered very fast. The tanzanite gem didn't come out as purple as I expected; it turned out more of a blue color. But according to my research; blue tanzanite is better quality than anything else, and it does look purple or blue depending on the light. Beautiful ring, happy customer.

Date of experience: April 20, 2021
Arizona
1 review
0 helpful votes
Follow Joseph V.
Unfollow Joseph V.
Share Review
Report Review

Beautiful ring
April 14, 2021

I bought the Ledavy ring for my wife for our first anniversary. She loves it! We are older and were a widow and widower. She says the ring is still gorgeous on her wrinkled hand. Cherie was so easy to deal with and answered all questions and sent extra pictures before we ordered.

Date of experience: April 13, 2021
Texas
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

My husband's wedding ring is beautiful. Very pleased!
April 13, 2021
Updated review

Easy to shop, a little slow on shipping, but overall very good experience.

Date of experience: April 13, 2021

Easy to use, reasonable prices
March 2, 2021
Previous review

Easy to use, reasonable prices.

Date of experience: March 2, 2021
Georgia
1 review
0 helpful votes
Follow Christopher T.
Unfollow Christopher T.
Share Review
Report Review

Good experience
April 3, 2021
Updated review

Website layout was nicely set up. As well as made the experience of building the product how I wanted.

Date of experience: April 3, 2021

Website layout was nicely set up
March 12, 2021
Previous review

Website layout was nicely set up. As well as made the experience of building the product how I wanted.

Date of experience: March 11, 2021
Florida
1 review
0 helpful votes
Follow Carolyn I.
Unfollow Carolyn I.
Share Review
Report Review

Overpriced
April 21, 2021

Purchased Men's" Cullen" ring with moissanite stone set in 14K yellow gold. There was only a one-view illustration in the ad. I had questioned the seller as to the cost. They advertise at least 50% off retail, as I recall. I was assured that my purchase was "fine jewelry " quality. I had very high expectations until it arrived. The 1.6C moissanite is lovely, but the setting looks cheap and sorely lacks the amount of gold to meet a men's ring requirement, let alone the cost ($4600. 00). I'm keeping the ring because I had it engraved (One needs a magnifying glass to see it) and my husband says it's okay. However, I won't be buying from Diamondere ever again because I certainly did not get my money's worth.

Date of experience: March 22, 2021
Massachusetts
1 review
0 helpful votes
Follow Alexandra W.
Unfollow Alexandra W.
Share Review
Report Review

.
March 15, 2021

...

Date of experience: March 15, 2021
California
1 review
0 helpful votes
Follow Erica P.
Unfollow Erica P.
Share Review
Report Review

We wanted something a bit different for my fiance's wedding band. It was really difficult to find anywhere that had mens rings with gems that were the right style. Super happy we came across Diamondere so he could get the ring he really wanted!

Date of experience: March 13, 2021
California
1 review
0 helpful votes
Follow Windee I.
Unfollow Windee I.
Share Review
Report Review

The best!
March 13, 2021

Everything was perfect! Customer service was excellent! Delivered right on time. Made to perfection!

Date of experience: March 13, 2021
Arizona
1 review
0 helpful votes
Follow Leanna Q.
Unfollow Leanna Q.
Share Review
Report Review

Awesome ring, great service!
March 10, 2021

A ring was ordered for me. It arrived when expected, and it was absolutely gorgeous! I am very happy with my new ring!

Date of experience: March 10, 2021
Connecticut
1 review
0 helpful votes
Follow Emily K.
Unfollow Emily K.
Share Review
Report Review

Aqua Engagement Ring
March 10, 2021

Diamondere was very quick and easy to shop in! We love the gorgeous engagement ring!

Date of experience: March 10, 2021
North Carolina
2 reviews
0 helpful votes
Follow Carole L.
Unfollow Carole L.
Share Review
Report Review

Beautiful Ring!
March 10, 2021

The website was easy to use. The packaging of my new ring was beautiful. I would definitely order again.

Date of experience: March 10, 2021
Canada
1 review
0 helpful votes
Follow Marc-Andre N.
Unfollow Marc-Andre N.
Share Review
Report Review

Very fast and very personalized!
March 10, 2021

Very nice service that allowed me to have my order way before I thought. Thank you also for the personalized e-mail asking for more information about my order.

Date of experience: March 10, 2021
New Jersey
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

I purchased a wedding band online and it is beautiful. The quality is amazing and the customer service was exemplary, friendly and professional. Outstanding communications, highly recommend!

Date of experience: March 4, 2021