DiamondereReviews 4,608

Received my engagement ring and though quite lovely, their laser cutting is not like their pictures. Details are missed in my band which was one of the reasons why I picked it in the first place. I was offered to return it straight away (as they are working on doing their laser work better) but it would have been more expensive to pick something else as the US dollar is up there. See pics below for comparison.
Ordered my wedding band to match as it was hard to find something in Aus to fit in and asked for the ring to be made thick enough to engrave. Band is quite thin. Customer service in regards to communication is great but these were unfortunately the two issues I had.
I have since been offered to have the wedding band returned and a new one produced free of charge which was really nice.
Issue has been resolved. It's a shame about the laser work on my engagement ring but I love everything else about it and I could not part with it now. Shipping is brilliant and if changes need to be made they get on top of it straight away.

Diamomdere provides outstanding customer service & wonderful jewelry at great price. While one might be skeptical to make such a large purchase sight unseen, Diamondere offers CAD images of your designed jewelry along with dimensions & gem specifications. Diana is great to work with - 12 hr response time. My ring arrived in 15 days (expedited) & came beautifully wrapped in a platinum and purple keepsake metal tin & within this package, the ring was in a gorgeous purple & silver jewelry box nestled into a firm setting, with the certificate of authenticity nicely taped to the inside of the metal tin. When I opened the jewelry box, I was speechless! The ring, a 7ct emerald cut amethyst surrounded by 1ct of round G-H, SI diamonds set in platinum was absolutely stunning! The ring is absolutely gorgeous and looks even better in person! The quality of the amethyst & diamonds is amazing! So much sparkle! I highly recommend Diamondere for all of your custom or regular jewelry needs!

Hassle-free returns:

Thanks to Diamondere for co-operating with me when I realized I wanted something bigger because my budget increased and they gave me my full cash back, no questions asked. I loved the craftsmanship on my ring and quality of amethysts. I am just scouting their website now for that bigger design i can now afford! And a special shout out to Diana (customer service) for being so nice and cooperative with the 15 emails i sent back and forth customizing my order.

The sapphires were awesome! - I’ve always wanted to wear blue sapphire because they’re my birthstone. I would have always believed that a 2 carat sapphire would be beyond my budget – but Diamondere worked with me to give me different shade and price options, showed me actual sapphires and then designed beautiful studs for me. I loved this exciting personalized process and eventually got something fully customized and prices much lower than off-the-shelf earrings. Loving this new way of shopping for fine jewelry!