Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Jess W.
Unfollow Jess W.
Share Review
Report Review

Gorgeous! I couldn't be more pleased.
November 10, 2021

I ordered a special engagement ring from Diamondere and have been wonderfully pleased with my purchase! They communicated with me, hand-crafted it, and sent it within a reasonable time. I will purchase more jewelry from them in the future! Thank you for a great experience. :)

Date of experience: November 10, 2021
Michigan
1 review
0 helpful votes
Follow Connor R.
Unfollow Connor R.
Share Review
Report Review

Superb Ring and Service
November 10, 2021

The ring was perfect and just like how I expected it too look. It came on time and was overall a great experience!

Date of experience: November 10, 2021
Texas
1 review
0 helpful votes
Follow Danielle T.
Unfollow Danielle T.
Share Review
Report Review

Highly recommend.
November 10, 2021

Not only is my husband's ring beautiful and well made but worth every penny. I am so impressed with this company I cant say enough. His ring was a little late and Cherie made it more that right. She was very personal and in constant contact with me through the whole process. For anyone who might have second thoughts, don't you won't regret it.

Date of experience: November 10, 2021
Tennessee
1 review
0 helpful votes
Follow Steve U.
Unfollow Steve U.
Share Review
Report Review

Engagement ring
November 10, 2021

Great place to buy a ring. Very helpful and what a beautiful ring they designed!

Date of experience: November 10, 2021
Colorado
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

What I ordered
November 10, 2021

The ring was exactly as specified and the communication was good.

Date of experience: November 10, 2021
Puerto Rico
1 review
0 helpful votes
Follow Gabriel A.
Unfollow Gabriel A.
Share Review
Report Review

Anniversary ring
November 9, 2021

Its just perfect arrived in time and everything went right thanks very much

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
Follow H P.
Unfollow H P.
Share Review
Report Review

Gorgeous
November 5, 2021

My fiance & I custom ordered the Mirilla ring & Zayn matching band. It is stunning & came out gorgeous. To be honest, I was nervous about ordering online, but it was so easy and I had a custom design! Cherie was in communication back & forth when needed. The only negative I can say is add an extra week to the estimated date of arrival. But trust me, it's worth that extra week!

Date of experience: November 5, 2021
Florida
1 review
0 helpful votes
Follow michael H.
Unfollow michael H.
Share Review
Report Review

Engagement ring..
November 5, 2021

Beautiful ring, it's exactly what I was looking for. It was really easy to order came exactly when promised actually a few days earlier then expected..

Date of experience: November 5, 2021
Canada
1 review
0 helpful votes
Follow Lori H.
Unfollow Lori H.
Share Review
Report Review

Amazing ring!
November 4, 2021

Excellent service. When I inquired about a ring shipment I received a personal call.

Date of experience: November 4, 2021
Colorado
1 review
0 helpful votes
Follow Walter D.
Unfollow Walter D.
Share Review
Report Review

Greatly appreciated!
November 4, 2021

My boyfriend loved it thank you so much. Great service

Date of experience: November 3, 2021
Australia
1 review
0 helpful votes
Follow Meg C.
Unfollow Meg C.
Share Review
Report Review

Australian purchaser
November 3, 2021

This was a swift response from order to delivery and it was beautifully packaged with clear and professional certification details. I'm a little disappointed in the end result though - the ruby, though very lovely, is slightly smaller than advertised and the diamonds barely noticeable. However, it is still a lovely ring - just feel it isn't worth the price I paid for it.

Date of experience: November 3, 2021
Nevada
1 review
0 helpful votes
Follow Drew B.
Unfollow Drew B.
Share Review
Report Review

Awesome
November 2, 2021

Superb customer service, crafting and delivery was quick, tons of options, and the product arrived in great condition. Would use again

Date of experience: November 1, 2021
Virginia
1 review
0 helpful votes
Follow Harold L.
Unfollow Harold L.
Share Review
Report Review

Excellent, unique quality rings!
November 1, 2021

Diamondere is wonderfully refreshing to work with.
They reached out to inquire about special order instructions,
Kept me updated thru the order & delivery process.
And most important, provided a high quality non-traditional style wedding rings before their promissed date!

Date of experience: November 1, 2021
Massachusetts
1 review
0 helpful votes
Follow Kyle Y.
Unfollow Kyle Y.
Share Review
Report Review

Engagement ring
November 1, 2021

I appreciated the ability to customize the engagement ring, and when I ordered the wrong size, the staff was able to quickly fix my error when I sent an email. I recommend them.

Date of experience: November 1, 2021
Florida
1 review
0 helpful votes
Follow Annalee O.
Unfollow Annalee O.
Share Review
Report Review

Ring order
December 1, 2021

I ordered 3 rings. Cher was awesome to work with and kept me informed along the way. I am only keeping one of the rings, however, a beautiful garnet and diamond ring. The other two rings were about $1200 or so each plus the protection plan I purchased for each of them and unfortunately, the other 2 rings look like cheap rings you'd get at Walmart, even with upgrading all of the rings to the best quality stones they offered on their site. I'll be returning those 2 rings but proudly wear the garnet and ruby!

While the service was great and they arrived within the time frame I hoped, I will stick to going to a jeweler so I can see what the jewelry looks like.

Date of experience: November 1, 2021
North Carolina
1 review
0 helpful votes
Follow Gary K.
Unfollow Gary K.
Share Review
Report Review

Gem of an Experience Pun Intended
November 1, 2021

Very pleased with my purchase from Diamondere! From the placing of the order to receipt of the shipment, the team at Diamondere have been true Professionals. I could not be more pleased! Thanks for making our 40-year anniversary event even better.

Date of experience: November 1, 2021
Ohio
1 review
0 helpful votes
Follow Adam Q.
Unfollow Adam Q.
Share Review
Report Review

Great
November 1, 2021

I got exactly what I ordered, and it arrived exactly when it was supposed to.

Date of experience: November 1, 2021
Wisconsin
1 review
0 helpful votes
Follow Hilary O.
Unfollow Hilary O.
Share Review
Report Review

Beautiful rings! Wonderful service
November 1, 2021

Cherie was very responsive and the rings are wonderful! Thank you

Date of experience: November 1, 2021
California
1 review
0 helpful votes
Follow Karolyn V.
Unfollow Karolyn V.
Share Review
Report Review

Ring purchase
November 29, 2021

Slow delivery. Company sent a message I never received probably because it went to my spam mail.

Date of experience: October 30, 2021
Maryland
2 reviews
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Personal touch.
October 29, 2021

Upon placing my order, I received an email inviting a dialogue about my purchase - a very nice add to the buying experience. I wondered about some of my choices - wondered if the stone I ordered was big enough - when it arrived it was approximately. 3 carats over what I'd ordered - a welcome discretionary artistic change.

Date of experience: October 29, 2021