Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Eric T.
Unfollow Eric T.
Share Review
Report Review

Helpful and easy to order
December 1, 2021

The design process was easy. The ring was better than I expected. Thank you!

Date of experience: December 1, 2021
Indiana
1 review
0 helpful votes
Follow Kyle J.
Unfollow Kyle J.
Share Review
Report Review

Good product, slow production
December 1, 2021

Product didn't make it to me on time and it ended up screwing up my proposal plans. Would recommend busting your butts to get the product to the customer before the holiday next time it's supposed to be delivered on a holiday week as many people travel and have plans. Otherwise product was as pictured and expected and looks great. Appreciate that my expedite shipping was refunded, but doesn't fix proposal getting ruined.

Date of experience: December 1, 2021
North Carolina
1 review
0 helpful votes
Follow Kenneth R.
Unfollow Kenneth R.
Share Review
Report Review

Highly recommended
November 30, 2021

From the initial order to delivery has been a great experience. Communication was great and service exceptional! Cherie is a pleasure to work with. Thank you!

Date of experience: November 30, 2021
New York
1 review
0 helpful votes
Follow Eric M.
Unfollow Eric M.
Share Review
Report Review

Amazing quality gems
November 30, 2021

I recently purchased an engagement ring it was a 21 emerald verity ring and it was beautiful. The colors were stunning and bright.

I would highly recommend this place for engagement rings and wedding rings.

Customer service was amazing! They respond quickly!

Date of experience: November 30, 2021
Georgia
1 review
0 helpful votes
Follow Bee S.
Unfollow Bee S.
Share Review
Report Review

Engagement
November 30, 2021

Very beautiful ring! I purchased the Wyanet ring in black gold with emeralds and London blue topaz. Throughout the process of the ring being made, the maker stayed in touch with me and communicated with me about details, to be sure I was always in the know. Even when they informed me that my order may arrive a couple days later than expected (which is totally fine!), it showed up within the time originally stated! Ring arrived just as lovely as the website photo. Wonderful first experience purchasing fine jewelry.

Date of experience: November 29, 2021
Texas
1 review
0 helpful votes
Follow Irvin A.
Unfollow Irvin A.
Share Review
Report Review

Black Engagement set
November 30, 2021

Beautiful rings, great level of customization, and smooth process all the way to my door.

Date of experience: November 29, 2021
California
1 review
0 helpful votes
Follow Gregory Y.
Unfollow Gregory Y.
Share Review
Report Review

Very pretty, came when it said it would
November 28, 2021

My fiancé loves her ring! This was the coolest design I could find. The ring came on time and was as it was pictured on the website.

Date of experience: November 28, 2021
Canada
1 review
0 helpful votes
Follow Rebecca J.
Unfollow Rebecca J.
Share Review
Report Review

Amazing
November 27, 2021

I bought two rings and they are just fabulous. Very good quality.

Date of experience: November 27, 2021
California
1 review
0 helpful votes
Follow Darnell K.
Unfollow Darnell K.
Share Review
Report Review

Cherie assisted me with inquiries on the process and with my order. She assisted me even further when there was a bit of a delay. The delivery was quite the journey but once I saw the ring, it was well worth the wait. Love love love the ring and all of its brilliantly designed and handcrafted beauty

Date of experience: November 25, 2021
Alaska
1 review
0 helpful votes
Follow Dylan F.
Unfollow Dylan F.
Share Review
Report Review

Great customer service! Great product!
November 24, 2021

Can't say enough about the quality of the ring I purchased from Diamdere! The company reaches out to you to get a feel for the purpose of your purchase so they can personalize the product to fit your needs. In my case, it took a bit longer than originally quoted, but they made it right by refunding my shipping fees. Will use this company for any future purchases for sure!

Date of experience: November 23, 2021
Tennessee
1 review
0 helpful votes
Follow Shawn I.
Unfollow Shawn I.
Share Review
Report Review

Nice Ring
November 23, 2021

Very easy to deal with ring is beautiful but the inscription is so small you can't read it at all. Would buy from again

Date of experience: November 23, 2021
Tennessee
1 review
0 helpful votes
Follow Lanoi B.
Unfollow Lanoi B.
Share Review
Report Review

Beautiful and unique ring
November 23, 2021

My ring was crafted exactly the way I had pictured! It was both beautiful and unique! Customer service was excellent!

Date of experience: November 22, 2021
Washington
2 reviews
0 helpful votes
Follow Sidney O.
Unfollow Sidney O.
Share Review
Report Review

Love it.
November 23, 2021

My big custom designed dimensions for a Platinum ring came out awesome.

Date of experience: November 22, 2021
New York
1 review
0 helpful votes
Follow Darlene D.
Unfollow Darlene D.
Share Review
Report Review

Great Experience!
November 18, 2021

I've ordered numerous times never had a problem. And when a change had to be made, it was made with great ease. The staff is very friendly and helpful, would answer any questions asap!

Date of experience: November 18, 2021
Massachusetts
2 reviews
0 helpful votes
Follow Bruce R.
Unfollow Bruce R.
Share Review
Report Review

Very helpful and flexible
November 18, 2021

Easy to pick out design and order. Good detail in information provided. Arrived in good packaging.

Date of experience: November 18, 2021
Minnesota
1 review
0 helpful votes
Follow Amanda D.
Unfollow Amanda D.
Share Review
Report Review

Wonderful experience!
November 18, 2021

Not only is my engagement ring gorgeous and unique, the customer service was excellent! I highly recommend Diamondere!

Date of experience: November 18, 2021
West Virginia
1 review
0 helpful votes
Follow Shane K.
Unfollow Shane K.
Share Review
Report Review

Thumbs up
November 17, 2021

A pleasant experience from beginning to end. Great service and beautiful product.

Date of experience: November 17, 2021
Texas
1 review
0 helpful votes
Follow Diana T.
Unfollow Diana T.
Share Review
Report Review

LOVED IT
November 15, 2021

This was an easy, smooth experience. I found a design and submitted it. I got update emails letting me know the status. My husband loves the ring and quality of workmanship. Its beautiful.

Date of experience: November 15, 2021
Texas
1 review
0 helpful votes
Follow Alex A.
Unfollow Alex A.
Share Review
Report Review

A Good Experience
November 11, 2021

Great Ring. Lots of customization. Arrived slightly late (2 days), but it didn't impact my personal experience This was more likely a shipping issue and not Diamondere's fault.

Date of experience: November 10, 2021
California
1 review
0 helpful votes
Follow Lisa I.
Unfollow Lisa I.
Share Review
Report Review

Great service
November 10, 2021

5 stars! Great service. Wonderful ring and my husband loved it. Would order from you again. LS

Date of experience: November 10, 2021