Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

North Carolina
2 reviews
0 helpful votes
Follow Robert Z.
Unfollow Robert Z.
Share Review
Report Review

Beachside proposal
December 28, 2021

She was overwhelmed with shock and surprise. She loved the ring!

Date of experience: December 27, 2021
Tennessee
1 review
0 helpful votes
Follow Amy T.
Unfollow Amy T.
Share Review
Report Review

Fantastic purchase
December 28, 2021

Customer service was excellent in communicating what to expect and when to expect my ring. I was so surprised at how beautiful and how comfortable the fit was. Definitely a wonderful experience.

Date of experience: December 27, 2021
Arizona
1 review
0 helpful votes
Follow Trevor F.
Unfollow Trevor F.
Share Review
Report Review

I am extremely pleased with my entire experience with this company from the website, to their customer service, and the quality of product itself. I highly recommend!

Date of experience: December 27, 2021
Texas
1 review
0 helpful votes
Follow I V.
Unfollow I V.
Share Review
Report Review

Awesome ring
December 27, 2021

The ring is perfect. Great craftsmanship and fast service

Date of experience: December 27, 2021
Montana
1 review
0 helpful votes
Follow Josh J.
Unfollow Josh J.
Share Review
Report Review

Great but not the best
December 27, 2021

Overall I was very pleased with my experience. I worked one on one with a person through email. This is always a plus for me when making an expensive purchase. The ring arrived on time and love it. The only reason I'm not providing a 5 is because there was supposed to be an engraving that didn't happen. Not a biggie but was promised. Not worth shipping back for. That and I didn't like not having any proof authenticity other than the brand backing the transaction.

Date of experience: December 27, 2021
District of Columbia
1 review
0 helpful votes
Follow Emily I.
Unfollow Emily I.
Share Review
Report Review

Delivery of ring
December 27, 2021

Unfortunately we have not been able to get together for xmas at this point to open presents due to Covid 19... but hopefully soon

Date of experience: December 27, 2021
Ohio
1 review
0 helpful votes
Follow Julie S.
Unfollow Julie S.
Share Review
Report Review

Perfect everything
December 27, 2021

The ring is perfect and the customer service was excellent! And we LOVE the ring!

Date of experience: December 27, 2021
Massachusetts
1 review
0 helpful votes
Follow Dennis M.
Unfollow Dennis M.
Share Review
Report Review

Quality design and statement
December 27, 2021

The engagement and wedding band were better than expected. Excellent craftsmanship and quality. My wife will not stop looking at the rings and talkings about them. Thank you for the quality and design that stands apart from others.

Date of experience: December 27, 2021
North Carolina
1 review
0 helpful votes
Follow Robert J.
Unfollow Robert J.
Share Review
Report Review

Wedding Bands
December 27, 2021

The customer service was top notch and they made sure that I received the rings in time before I left for the holidays. The rings were stunning in person. A great experience all around.

Date of experience: December 27, 2021
Georgia
1 review
0 helpful votes
Follow Matt I.
Unfollow Matt I.
Share Review
Report Review

Future repeat customer
December 27, 2021

Great experience from start to finish. The website was easy to navigate, communication was superb and the jewelry looks great!

Date of experience: December 27, 2021
Ohio
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Disappointed-
January 26, 2022

I have been excited about this ring for a long time. I've looked at it online. Saved a picture on my phone.
We saved up and my husband purchased it for me for Christmas and our anniversary.
I received it a couple days before Christmas, and I was so disappointed. There is a middle band with this ring and it came loose- so I'm going to have to pay a jeweler to bond it together. The middle band has sapphires and a multiple raised "small accent round gold" pieces which rub the side of my finger- especially since it moves constantly.

The band is so wide it looks like a mans ring- it does not taper when going towards the back of the ring/

The diamonds appear to be much larger on the computer screen than what is actually on the ring.

Moral of the story- go to a jewelry store so you can actually see and try on what you are purchasing.

Also we paid to have it expedited- but they emailed right before it was scheduled to be delivered and said it would not be coming because it was not finished.

Date of experience: December 27, 2021
Illinois
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Black diamond engagement ring
December 25, 2021

Awesome ring. Wife loved it Soo much. Service was excellent.

Date of experience: December 25, 2021
Michigan
1 review
0 helpful votes
Follow Joan I.
Unfollow Joan I.
Share Review
Report Review

Ruby Love
December 24, 2021

I love my new Ruby ring! The paperwork was confusing because the little card said the ring was one size, but the pamphlet listed another size. Either way, I love the ring! It is my birth stone, and this was our 40th year of marriage. Perfect!

Date of experience: December 24, 2021
Illinois
1 review
0 helpful votes
Follow Josh N.
Unfollow Josh N.
Share Review
Report Review

Beautiful
December 24, 2021

Got my now fiance a beautiful ring and she loves it

Date of experience: December 24, 2021
Michigan
1 review
0 helpful votes
Follow Donte D.
Unfollow Donte D.
Share Review
Report Review

Easy, fast, beautiful ring. Prompt communication and confirmation on rung size

Date of experience: December 23, 2021
Australia
1 review
0 helpful votes
Follow Ossie Q.
Unfollow Ossie Q.
Share Review
Report Review

Cherie-what a champion
December 23, 2021

Cherie from when I purchased my ring for my wife really made the experience a pleasurable one. She kept me up to date and gave me piece of mind about my purchase. Having never used the company and spending a lot of money especially on an online purchase is always filled with trepidation. Looking at reviews and Cherie hosting the buying experience gave me peace of mind and I highly recommend Diamondère.

Date of experience: December 23, 2021
California
1 review
0 helpful votes
Follow Wendy K.
Unfollow Wendy K.
Share Review
Report Review

Thank you for the amazing customer service from the time of order online to follow up email asking a bit about the recipient to the delivery in a gorgeous box to boot! The necklace came out lovely with a vibrant stone!

Date of experience: December 23, 2021
Japan
1 review
0 helpful votes
Follow Lucilla O.
Unfollow Lucilla O.
Share Review
Report Review

Amazing
December 23, 2021

Amazing products and great service! Highly recommend

Date of experience: December 23, 2021
California
1 review
0 helpful votes
Follow Elvira C.
Unfollow Elvira C.
Share Review
Report Review

Eternity ring
January 22, 2022

The stones a lot smaller than expected. The engraving also tiny and hard to see.

Date of experience: December 22, 2021
Ohio
1 review
0 helpful votes
Follow Josh L.
Unfollow Josh L.
Share Review
Report Review

Great Service and Product
December 22, 2021

They were absolutely delightful to deal with from the moment I ordered the ring all the way up to getting it. I love the piece and am very glad to have had the wonderful experience.

Date of experience: December 22, 2021