On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...
Diamondere Reviews Summary
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Mixed. Your custom service platform has npt always been responsive in connection with timely responses to request for help. I received the package on the prescribed date.
The UPS package has NOT been opened. I need to speak with a CSR at your organization about the process of returning the unopened package via UPS, and receiving a full refund credit against the original and total purchase price of 4,745.00, as a consequence of my broken engagement to my former fiancé. Please call me at *******084, as voice mail messages left via your toll free number are not returned.
Thank you.
Mark T. Thompson, III
*******084
*******@att.net
I was scared I wasn't gonna arrive on time because of a gemstone issue but it got here when expected and it looks amazing
Everything was great from the web experience to the delivery!
Awesome experience with customer service. They were helpful every step of the way!
My rush order purchase was delayed so I was refunded for that. Upon ordering my ring they said I could have it left at a UPS location for pick up. Turned out that wasnt possible. The ring was then returned to shipper then sent back to me. Was about a week later then original delivery date.
They were very attentive and answered all my questions promptly. I will definitely be ordering from them again. The pieces I received are amazingly beautiful.
Outstanding customer service, the ring was past the warranty time frame. But they still replaced the ring for just the cost of materials.
The wedding band is everything we expected - the shipping was quick and easy.
The rings are exactly what I was looking for and my partner loves them, shipping missed the mark. When setting up shipping I expressed I wanted it held for pickup as I would not be home to sign and was told that would be fine and they could do that. Then on the website the order status changed to delayed please reach out I did and was told everything was still on track. I reached out again as it got closer to the expected arrival date, as no tracking number was given, and was then given a tracking number and that it would still be arriving on time. It did show up on time however, they did not hold it for pickup and tried to deliver it. I call FedEx and was told they could not hold it as the shipper did not allow that as an option, so they could only keep trying for a signature each day or I had to come at end of the day to grab it before it went out on the truck the next day, 30 min window at the facility. I had to shuffle my work schedule to make sure I was available to go to FedEx before end of day. I was able to do this but if I wasn't promised the order would have been helped to begin with I would not have paid for the expedited as someone would be home for delivery during the normal window.
Highly communicative, prompt, and more than willing to accommodate whatever you may need. My fiancé and I are both elated with this purchase and experience. Thanks again, Diamondère crew!
It was everything I was hoping for and more! It's absolutely amazing!
Thank you for your time, quality and service. I'm happy to have it. Again greatly thank you and appreciated.
I love the ring. It was excellently crafted. I don't like the only way I can confirm to the company that I have received it is to leave a review, If you didn't keep emailing about the review I would have left a 5/5.
It was a great experience. I would highly recommend them them.
Truly a hassle free experience. Customer service was amazing and the ring was perfect!
Beautiful product everything we expected.
A little disappointed thought ruby on ring would come with some kind of documentation of it's authenticity.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members