Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
Follow Tyler G.
Unfollow Tyler G.
Share Review
Report Review

Awesome company
October 15, 2024

Truly a hassle free experience. Customer service was amazing and the ring was perfect!

Date of experience: October 5, 2024
New York
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Great service
October 15, 2024

Beautiful product everything we expected.
A little disappointed thought ruby on ring would come with some kind of documentation of it's authenticity.

Date of experience: October 5, 2024
North Carolina
1 review
0 helpful votes
Follow Jesse M.
Unfollow Jesse M.
Share Review
Report Review

Men's Wedding Band
October 15, 2024

The band looks great! The option to engrave was there so I made the selection. When I received the wedding band the engraved letters were not there. This is the reason for 4 star. The ring is a 5 star!

Date of experience: October 5, 2024
Maryland
1 review
0 helpful votes
Follow Travis N.
Unfollow Travis N.
Share Review
Report Review

Nice, but...
October 15, 2024

I was excited when it came, until I saw it. The Rose Quartz seems dull, murky, and smokey compared to many others I've seen in other jewelry shops. For the price I paid for the 1.5ct...
The rest of it is nice. The diamonds are very tiny as expected, but the Rose Quartz... It's her favorite stone. My heart sank when I saw it and hope hers doesn't either. I would send it back, but I plan to propose to her on her birthday next month when we vacation in Brazil. It just would not be back in time.
I tried to be polite and professional and not deter business from others. I'm sorry. I can't say I'd do business with this company again Who knows, she may love it

Date of experience: October 4, 2024
Michigan
1 review
0 helpful votes
Follow Maxwell Y.
Unfollow Maxwell Y.
Share Review
Report Review

N/a
October 14, 2024

Very good experience with this company so far (two orders)

Date of experience: October 4, 2024
California
1 review
0 helpful votes
Follow Katy S.
Unfollow Katy S.
Share Review
Report Review

Quick order and delivery process
October 14, 2024

Great customer service and timely delivery. Thank you!

Date of experience: October 4, 2024
Indiana
1 review
0 helpful votes
Follow Gregory K.
Unfollow Gregory K.
Share Review
Report Review

Ruby men's ring
October 14, 2024

Received my ruby/diamond men's ring and it is beautiful, looks exactly like the photo, and fits perfectly.

Date of experience: October 4, 2024
Illinois
1 review
0 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

Excellent service
October 14, 2024
Updated review

The ring was even better looking in person and any questions I had were handled quickly and politely.

Date of experience: October 4, 2024

Excellent service
October 14, 2024
Previous review

The ring was even better looking in person and their responses to my questions were handled with excellence.

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
Follow Kathleen G.
Unfollow Kathleen G.
Share Review
Report Review

Pretty Rings!
October 14, 2024

We were able to pick out and personalized our rings. We were notified that Black Gold might not last forever. That was okay with us. They shipped and needed a signature delivery verification. Also okay with us. We love our rings!

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
Follow Makita G.
Unfollow Makita G.
Share Review
Report Review

Resizing
October 14, 2024

My ring needed to be resized. The customer service was amazing. They answered all questions promptly and provided tracking once the resizing was done

Date of experience: October 4, 2024
Japan
1 review
0 helpful votes
Follow Jacob R.
Unfollow Jacob R.
Share Review
Report Review

Engagement ring looks perfect
October 14, 2024

Would order from this site again. The ring looks lovely and better than the picture showed

Date of experience: October 4, 2024
California
1 review
0 helpful votes
Follow Curtis G.
Unfollow Curtis G.
Share Review
Report Review

My ring came
October 14, 2024

The ring exceeded my expectations it is bigger than I thought it would the quality is super nice the color is perfect 10 out of 10 would recommend will definitely be purchasing again

Date of experience: October 3, 2024
Michigan
1 review
0 helpful votes
Follow Austin X.
Unfollow Austin X.
Share Review
Report Review

She is happy
October 13, 2024

Didnt get a tracking number so was worried but meghan helped she was great helped with design and info about black gold and that its not permanent she helped with advice and made process easy as possible

Date of experience: October 3, 2024
Alabama
1 review
0 helpful votes
Follow Ryan Q.
Unfollow Ryan Q.
Share Review
Report Review

Great experience
October 12, 2024

Great design and beautiful ring. Delivery was early and the communication was always them letting me know what's going on with the process and I didn't have to ask any questions.

Date of experience: October 2, 2024
New York
1 review
0 helpful votes
Follow Malik U.
Unfollow Malik U.
Share Review
Report Review

I'm a believer lol
October 12, 2024

Was super hesitant about using this site but they gave me exactly what I wanted and faster than expected.

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
Follow Jennifer C.
Unfollow Jennifer C.
Share Review
Report Review

Beautiful!
October 12, 2024

The ring is beautiful! It came exactly how I wanted and ordered. The whole process from choosing and deciding on my ring's details to purchase to pickup was so easy, and just as flawless as the ring itself!

Date of experience: October 2, 2024
Virginia
1 review
0 helpful votes
Follow Charles O.
Unfollow Charles O.
Share Review
Report Review

Emerald Engagement
October 12, 2024

Excellent customer service, beautiful ring. Arrived exactly when projected.

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
Follow Enrique R.
Unfollow Enrique R.
Share Review
Report Review

Ring review
October 12, 2024

The band is a a little tight, but she loves the look of everything! The ring is beautiful. So glad it can be our wedding ring for her

Date of experience: October 2, 2024
Florida
1 review
0 helpful votes
Follow Charles Y.
Unfollow Charles Y.
Share Review
Report Review

Beautiful
October 12, 2024

Great customer service experience. They kept in touch with me throughout the process. And the ring is gorgeous.

Date of experience: October 2, 2024
Florida
1 review
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

Great customer service
October 12, 2024

Everyone was warm and friendly throughout the process

Date of experience: October 2, 2024