DHL e CommerceReviews 867

My package was scheduled for delivery Thursday, but without any notice the delivery was delayed to Friday.
I received delivery notice this morning via text message, so I called DHL to confirm the delivery. I also verified with their tracking site that my package is with delivery courier. I called again around 5:30pm and was informed that the package should be delivered before 8pm. I waited from 1pm until now, but there is no sign of their delivery truck. Today is Friday and my flight leaves on Monday 8am. Since DHL doesn't make deliveries on weekends, it appears that I have to change my flight to Tuesday 'cause I have no one at home to receive the package next Monday. Thank you DHL for screwing up my trip schedule. DHL is the worst courier service provider.

Happy to write the first opinion:
ZERO STAR!
The website use only DHL courier
This means that you buy a DHL shipping label
But, no assistence at all, no help no contact, just a phone number to DHL, totally unuseful as they just look at the tracking
My first and last experience was a nightmare:
I book the parcel, first available day is not the next day, but two days later, all other couriers allow to book for the next day
Obviously, courier did not collect the parcel
The next day, parcel was collected, but no tracking at all
So, no parcel, no money, no tracking, no contact, nothing
I think that Ipostparcels is the whorst service in the world and DHL the whorst courier in the world
ZERO STAR!

If I could give a negative one star, I would. DHL doesn't even deserve one star. Their customer service SUCKS! They hire all the foreign workers who barely know how to speak English which gets even more frustrating. They can never get in contact with their couriers so when a shipment is lost or delayed they will keep lying to
You telling you that your package will arrive at the same time as on their website, whether it actually does or not. There is no manager to talk to or higher up when a package is lost or delayed. You pretty much are required to wait on it and hope for the best. I constantly receive email notifications about other people's packages though I have a hard time receiving my own. It's just a big hot $#*! mess and they need to go
Out of business. I regularly have to use them for international shipping because I get all of my inventory over seas but they frequently lose me business and customers because I regularly experience delays or loss of packages and then no one can ever do anything about it. So overall stay away from this company.

I honestly have a hard time understanding how a company this terrible at providing a service is still in business. Never have I to this point in time ever had the displeasure of dealing with such complete and utter incompetence from virtually every single employee that works here. These people are literally professional time wasters with zero respect for you as a customer.

The delivery driver claims to attempt delivery twice which is either a complete lie or they are flat out too damn lazy to get off their asses and ring your door bell despite being home with the lights visibly on. Funny how they make such bull$#*! claims yet my closed circuit video surveillance shows nothing during the time frame their call center reps say they were at my house. No knock, no door bell ring, no delivery card notice. Nothing. Call center rep then promises a third delivery the following day and of course the driver does not show up again and they couldn't be bothered to have the decency to inform me despite demanding I provide them with my personal phone number.

Trying to get a hold of these imbeciles since has been nearly impossible with their garbage holiday hours that makes you wonder if anyone actually works here at all. If I worked as little as these useless fools do, I would be homeless.

18 days later and my package is still not delivered, the tracking states it's been "delayed" for the last 10 straight days before finally not having the status updated any further at all.

Even more ridiculous is the bill they have sent me in the mail during this time. They apparently want payment for a package that has not been delivered and has stopped receiving tracking updates. Sorry DHL, I will not be paying you for nothing and quite frankly I'm sick of my time being disrespected. You can return the package and I will keep my money. I'd much rather it go to a respectable business like Fedex that isn't full of compulsive liars and mouth breathers making empty promises.

Trying to trace a parcel that wasn't delivered using their online and telephone service is an absolute farce, we couldn't get the parcel redelivered or work out where it was supposed to be collected from as the information online and the telephone differed. We are still trying to locate the package. In this day and age this is just a joke. Why does anyone them?. The CEO and Management Team need to spend a day Amazon, maybe the'll learn how delivery companies are supposed to operate, because DHL seriously needs to look at its operation.

How is this useless company still in business? If you use DHL to deliver anything you risk losing your customers. I was expecting a very important package yesterday, there text informed me it would be delivered between 8am and 9pm (great I have to wait in my living room for 13 hrs! By 5pm ai thought I would call and the rep said it's on the truck and they have til 9 to deliver. Guess what it never showed up and customer service had gone home by 9. Called next morning they informed me the package was removed from the truck the day before at 10am WHY and why did I not get a text or any info so I could goto work. They said it's on the truck today but gave me a different tracking number, I asked what time and they informed me this time that the driver would be in my area between 12.30 and 3pm. 4.30 comes around still nothing. I called and got hung up on the first time so the second time I demanded to speak to a supervisor. Once again got nowhere and agreed the driver is in my area between 12.30 and 3pm so I said has he gone home can I leave my house and he said it shows it's still on the truck you should wait until 9pm. I said can you not contact the driver? Answer No! So frustrated and will recommend to everyone to never use these idiots. Oh and their text service is totally useless. Wish I could give a 0 star rating as one is way too good for this useless outfit. Oh and my package was sent express as well due to its urgency.

Some mineral supplements were sent from the UK to Mexico. After they did not arrive, I was informed that they were held up in customs. I sent an Email to DHL´s customs department at Mexico City airport. They did not reply. After insisting to speak to someone at their customs department, I was told that permission had to be obtained from a government department ( mineral supplements!) and, until I got the permission DHL would charge $10 a day for storage fees ( something that could be held on one hand!). I was told that the permossion would take 10 working days. I asked them to forego the charges since the sender was not told by DHL of the regulations and also given the fact that I had not been informed of the situation because no representative of DHL got in touch with me. They point blank refused and wouldn´t even give me the contact number of the coordinator of the notifications area to state my case. In fact, it is almost impossible to speak to a DHL manager anywhere! DHL has no qualms about charging me $140 to store a miniscule-size package of something that costs $60 and, after having charged the shipping costs from the UK to Mexico!
I certainly will not use DHL again, a company that exploits people´s vulnerability.

THIS IS A TERRIBLE, TERRIBLE, TERRIBLE, COMPANY! SPECIFICALLY, CHANGED MY DELIVERY DATE TO MY DAY OFF. I WAS HOME ALL DAY!

DHL, CAME UP TO DOOR & ONLY PUT A NOTICE ON MY DOOR. DELIVERY PERSON DID NOT HAVE MY PACKAGE IN HAND ACCORDING TO MY CAMERAS OUTSIDE.

DHL'S WEBSITE STATED THAT THEY ATTEMPTED DELIVERY THE NEXT BUSINESS DAY. LIAR! LIAR! LIAR! MY OUTSIDE CAMERAS SHOW NOTHING.

CALLED DHL ON 3RD BUSINESS DAY, STILL NO DELIVERY ATTEMPT OF MY PACKAGE!

THIS IS A TERRIBLE, TERRIBLE, TERRIBLE COMPANY!

BUYER'S BEWARE! BUYER'S BEWARE! BUYER'S BEWARE!

THIS IS A TERRIBLE COMPANY!
DHL, 7201 EARHART ROAD, OAKLAND *******

I would never use these clowns again. Delivery was scheduled for a Friday before end of day. Was updated with texts and email. At 8:33 pm text said " item to still be delivered as agreed "
14 mins later " driver csnt deliver today due to bad weather "
LMAO! The weather was a balmy 49 and dry. The TRUTH was the driver was a lazy a@@. I live in a very rural area and he was in a hurry to get home. So now I had to wait 3 more days and guess what? The same moron who wouldn't make the drive is the same driver who is scheduled to bring it today. Unreal. I have no confidence I'll ever get this package.

This people and company are the worst, they didn't just lost my package (that it was worth more than $100) but also their customer services dare to pretty much blame me for complaining too late (1 day after the delivery due) about not receiving my package, they even told me that I supposed to be watching my tracking number 24hs. HILARIOUS.
Now today they called me with the final update about my package: -LOST. Because after many attempts for recovering my package from the wrong address that they delivered it they couldn't get it back so it's over, and I can't do anything else.
They suck don't ever trust them with your packages, go with Fedex, UPS, USPS, this people actually knows how to work unlike DHL