On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a pair of shoes. They arrived very fast and are perfect, as described, quality shoes. I love them and I am so happy! Thanks to the seller and to DHgate! Best worldwide website!
DhGate is the site site i've ever seen. Exceptional quality objects with a minimum price. GREAT. I would recommend this site to everyone
Hi Armando!
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
The possibilities were endless so I used the filters to optimize the searching process
Quickly I found the most suitable item for me (the filters really helped in the search)
The product I ordered was much cheaper than its price on other sites
DH Gate is a very pleasurable shopping experience.
Huge range of wholesalers with top quality products for price.
However, more can be done to feel secure when purchasing items from these suppliers.
Great service from DHgate. Any issues were promptly resolved by the customer service representatives.
Hi Bob!
Thank you for sharing your shopping experience on the site! We are happy to know that you are satisfied with the service provided for you. We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Have received very good and original item as per the mentioned time and the package quality is very good.
I have not seen and scratches and unwanted issues.
Hi janardana,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I'm enjouying sourcing and shopping with DHgate. It's a well built website.
You can Items you are watching in a "favourite List" and you can sort Item by price. It's a great website with lots of Seller, who are friendly and very responsive. Already 2 transactions and I'm always Happy
Hi Alban!
Thank you for your continued patronage. We are looking forward to doing more business with you!
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I buy from DHgate all the time. If you really want cheap and good stuff thats the site to go!
I just love DHgate for all kinds of shopping! Easy and trustworthy website.
Hi Ackow!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
This site is the best if you are a wholesaler. The design is awesome and you can navigate easily everywhere. I have never seen any site for bussinesses as good as this one. Reccomended 100%
Hi Xristos!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
DHgate makes it simple and easy to find a wide range of products for wholesaling at great prices. Definitely a site worth checking out.
Hi Mark!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I am a customer for a couple of years and i love it! Just wish shipping could be faster. Some orders come in fast and some don't I love that you can file disputes in case you don't receive the item or if it comes damaged.
Hi Maritza!
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Ordering was a breeze, recommended for everyone. Received the goods in a short time, with valid tracking.
Hi Zoltan!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I am very happy with the purchases on dhgate and this seller. Fast delivery and friendly service. Everything very frightfully. I recommend all shopping at the dhgate.
People have bigger feet and all of your shoes go to a size 11 make bigger sizes like 13 or 14 because for me to buy a shoes it has to be my size just extend your shoes sizes so you will be able to make money but plz just make them bigger and do it fast
Hi DJ!
For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.
If you are using a mobile phone, scroll down the page and click Contact Seller.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I like to buy moor but communication very problem. They don't have phone number to contact. Price and items is perfect.
Hi Aminul!
Thank you for your feedback! Regarding your concern, we do not have a hotline number because we have our online chat customer service. This is 24/7 available. Our social media handles are also available if you are not able to contact us through chat.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hello It is good to make purchases it has of the salesman who sounds well and heen well, But with you it always goes well thank
Great service ty for helping me I will chop here again shop great prices and so many things to choose from :)
Hi Francesco!
Thank you for your purchase. We are delighted that you are happy and satisfied with the product you ordered from Dhgate.com. We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
I have been a DHgate customer for almost 6 months now and I absolutely love it. I have a great experience so far. The products are great and their prices are the best. The shipping time is also fast. I am a customer for life.
Hi Mahesh!
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
I am Peruvian and for me it is wonderful to have found a store as good as Dhgate. I can definitely find discounts on all my purchases. Besides the buyers we have a protection system that makes me feel good. I recommend buying on the Dhgate website
I order titanium handle cleaver... never again will I use this service, when you try to lodge a dispute they stuff you around, pretty dodgy if ya ask me. Item was never sent to begin with, asked seller about item and she say if you order I send in a few hours... pfffft... its been two weeks she didn't even post it... unbelievable SCAM ALERT... DHGATE... fix or you've lost another customer. $96 AUD REFUND THANKS RI*******CN Tracking number
Hi Ricky,
We are sorry for the experience you had with your order. We checked this and we noticed that you have already opened a dispute for this. It is good that you have done so since it is the best way to have this sorted out.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Bataus,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com