On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wrong items shipped constantly. It is too hard to return or dispute mistakes. I would say 50% of the time I get what I ordered on line. This last mistake was ordered a phone case and received a Micheal Kors wallet LOL which smelled so bad I had to throw it in the garbage. They are giving me a credit to use on my next purchase. There will be no next purchase.
When you order through this company, you take a huge risk of losing your money, not getting your orders, writing messages for months! You are charged for the full order when you place your order. You are promised you will be helped all along the way to make an easy, smooth, professional transaction. Getting to write a message to dhgate is not possible. The barriers on their site cant be broken. The individual company I bought from gave me every excuse they could think of, asked me to repeat information, couldnt find the order, blamed me, etc., etc. FINALLY I got s refund- - of the wrong amount. Now Im fighting for the remaining $10 credit due. If you must buy direct from China, use Amazon. You have a much better chance of getting merchandise, and of getting a credit when packaging is terrible (which is pretty standard with China), or you dont get product. Dhgate is terrible. I will never look again on their site. Save yourself!
Hi T,
The $10USD was returned to your account as a coupon since you used a coupon to pay for the order. Please refer to our coupon policy for further information.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I received the products, even after requesting the cancellation of the order, I did not have the refund and when checking the products, they are false and damaged (do not work), when contacting the seller, the same refused to reimburse and accept the returned items and also reimburse the freight.
I opened a dispute and the funniest, they told me to return the items and take the freight, the freight my country to the address of the seller costs R $ 92.00 and that guarantees me that I will be reimbursed of the products and the value of the freight? I was stolen in the hard face, do not buy this site ever and if possible, warn all the friends, immerse yourself in social networks so that you do not fall for this blow!
I bought 2 mouse in this store and 1h after the purchase, I requested the cancellation of the request and the return of the money, since I had given up the purchase!
The store reported that it depended on the seller to accept or not the cancellation and return, after several contacts with both parties, the seller called me fraudulent and that I was passing me by seller wanting to fuck his store!
I tried several contacts again and just did nothing!
Careful, do not buy in this store!
To many other great products, with great products and great service!
I filed a few complaints on Dhgate about thieves using their platform. Dhgate doesn't do anything against thieves. What dhgate do is make the thief to pay a fee for breaking their policies. Then the thief share (pay the fee) the stealing money with Dhgate and the thief receive green light from dhgate to continue ripping off customer. Everything is ok for dhgate after they received the share part of the stealing money. Now you know how dhgate make 140 million since opening in 2004. Dhgate love thieves and protect them.
Hi Mayra D.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I warn all potential customers, EVERY positive review of DHgate.com is a fabricated lie, meant to deceive online shoppers!
My experience with DHgate was the worse online experience I have ever had! I seriously would rather be robbed at gun point then to EVER have to deal with this fraudulent company again! At least an armed robber is being honest about their intentions! DHgate, however lies to your face repeatedly! From their bogus return policy to their money back guarantee! They agree with you through emails on a return price then actually return a fraction of that! Then they close your case and ignore your emails!
And the dress! The dress I bought was a horrific knock off that didnt even resemble the pictured dress!
DHgate AND the sellers are knowingly, deliberately scamming unsuspecting customers, hiding behind lies that you can get your money back.
Online shoppers! You have been warned!
Hi Holly,
We are sorry for the experience you had with your order. We have checked on your dispute details and it shows that you have agreed to the analyst's proposal for a partial refund of $42. We have processed this refund for you.
For your refund, according to our refund policy, if you have used coupons in your order, you will be refunded of the coupons first, and the rest of your refund will be processed back to the card you used to pay for your order. (https://goo.gl/ETBhVi)
For any other questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
I always check reviews before I order I thank you guys for the comments saved me the hassle I have been ripped off before so this info is great to know
Hi Kenyatta,
Please provide more details about your concern as well as your order number so that we can check the details and provide further assistance.
For any other questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
These people have no shame in taking your money and giving you rubbish. They make their millions from well planned and executed rip-offs. If you buy from China expect to get cheated. If you don't get cheated you are one of the very lucky few. They do send some people what they ask for to get good reviews, but these are usually low value orders. If your order is of high value there is a good chance you will be very disappointed with what you receive.
Hi Peter,
We are sorry for the experience you had with your order. At the same time, we always encourage our buyers to check on the item reviews, seller reviews and rating. This is for your reference, and you will also be able to check on other buyer's reviews on the item you are purchasing, and the seller's transactions as well.
We've also checked on your order and we noticed that you have already opened a dispute for your order. It is good that you have already done so, since it is the best way to resolve this.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
This site is just like most online retailers, Amazon, Zappos, Touch of Modern, Gaffos, Real Real and many others, that sell fake items. This site still has the Tri Noosa 9 triathlon athletic shoes by Asics. It makes you wonder as this particular model has been discontinued for a few years now. I was looking for the latest version, the Tri Noosa 11. So I googled it and surprisingly, I stumbled upon this site. I have had my Tri Noosa 9 for a few years now and I like it very much that I thought of ordering another one in a different color. But again, this model has been discontinued for almost three years now. None of the big retailers have this discontinued model and it is very unlikely that a bunch of these shoes just magically appeared out of nowhere. Or perhaps, a huge shipment ended up missing and eventually turned up after a few years. That is also very unlikely. This site is based in China and only idiots will order from this company. Unless you like counterfeit products, dont waste your time on this site.
Have yet to receive the package
But your site is 95% ASAIN sizing which prevents me from ordering items for myself all clothing sobfar I had to give away... they look AWESOME jus small & I don't know how to leave an INDIVIDUAL review?
Hi Camisiha,
Thanks for contacting DHgate Customer Service. We suggest that you communicate with our sellers directly to get the complete and accurate information of our items as the shippers and suppliers. Please click the "online chat" or "message" button on the right side of the item page. Our sellers are willing to cooperate as long as there is proper communication. A review can be left on the transaction once it's under the "Completed" or "Payment Released" status and you will find the orders pending for your review in the "Awaiting Review" page.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
THey are the worse in every way possible! I will never buy from them if they were the only place in the world to buy from. If you do purchase an item pray to God it looks like the picture, you could forget getting a refund!... the material is very poor and the sizing is ridiculous. I've been back and fort with time for 3 weeks now trying to get my money back. They keep asking me to send measurements to them so that I can prove I ordered the wrong size. Who cares... its not only the size it's also the poorly made dress with very cheap material.
Hi Fabianna,
We checked your order and we noticed that your dispute has been closed because the analyst was unable to receive the evidences they need in order for them to be able to resolve your dispute.
We suggest that you make an appeal for your dispute and send the needed evidence to support your claim. That way, your dispute analyst can review the details of the dispute and see if they can reopen your dispute. That way, they can reach a favorable solution to your dispute and process a return for full refund.
In order for you to make an appeal, please check your DHgate inbox and go to "Message History" to find the analyst's message. Once you find it, you can respond to it directly for you to make an appeal.
For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
My experience in dealing with customer service at DHgate is that they don't really try to help you when it comes to disputing with the seller. It's like they leave it to you to handle it, which is fine with me in other cases. However, when dealing with international transactions, it's very difficult. There are miscommunication between parties and laws are different on either side. I just wish they cared more about their customers.
As for the seller "owndreamshop" sent me a product that was not as described. The material specifically said chiffon and they sent me a dress that was all tulle. The beading was not the right type of beads, the color was all off. I sent in measurements for my custom made dress and the size was off as well. While in communication with the seller, they would make mean comments, which was very unprofessional. What can I expect right? They're from China and their culture is different from mine. Obviously they don't care what customers think of them and they will knowingly give you products that looks nothing like the picture described. It's that type of business.
I spent over $100 on shipping only to have it sent back to me because the seller didn't want to pay the tax and duties placed on the package at customs. That came out of my own pocket and I didn't even get a full refund of the item. I was force to come with an agreement that only gave me a partial refund. Apparently, the seller wanted me to use USPS only, which was not clearly stated.
I will never use DHgate again. You live and you learn. The pictures shown are very beautiful but they are deceiving. The sellers will make you think that they are capable of such masterpiece but in reality it is horribly made with cheap materials.
Hi Linda,
We checked that you have already opened a dispute and reached an agreement for a partial refund of $45.71USD. This was completed on 2018-06-16 05:10.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I bought an item and i will give them this they ship fast. I got my item within the week however i noticed several defects which made it unusable. Rather than open a return case i tried contacting the seller who after several back and forths didnt really help. I opened a return case for a return and full refund as is within my rights and basically this got rejected by the seller. They told me i would get little over half refunded and i would have to pay for shipping. Essentially i would get no money back after doing this. Another issue is because of the 1000kb limit for evidence i wasnt actually able to upload the numerous pictures and videos i took. Im sorry but 1000kb is archaic, 10mb would be more reasonable. Seller was quite rude and basically told me its my problem now. Never buying from there again
Hi Cale,
We checked that you have already opened a dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ Escalate Dispute
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Shopping at Dhgate is like flipping a coin. Nothing is guaranteed, from the quality of the products to even receiving them. They have good and bad sellers. I will not spend a dime there again.
Hi Trish,
Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
YOUR REVIEWS SUCK I WOULD NOT TRUST YOU IF YOU WERE THE LAST WEBSITE ON THIS PLANET YOU SHOULD BE ASHAMED OF YOUR SELF SLEAZY CHINESE CORRUPT BASTARDS YOU COULD BE USED AS SHARK FOOD
Hi Sally,
Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Returned merchandise that was falsely advertised by seller Stronga and was told that I would receive a refund. It cost me$35.00 to return express airmail which they refused to cover. It's been almost 6weeks now and they keep saying that they never received my package. Now they are ignoring my messages and don't answer my emails. A total scam.
Hi Joseph,
We checked that the item you returned did not reach China yet. The analyst for your case is following the tracking for the shipment. We need to wait for the shipment to be delivered for the refund to be processed.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
BEWARE OF THIS SITE
This site is fake they only steal your money i
Ordered some items and paid for them they just took the money without sending me any thing
Hi Amir,
We understand that you're concerned. We checked this order and a refund for the amount of $42.35 was applied and sent out on 2018-06-01 to the same card account you've used to pay. It will reflect in your account within 3-5 working days.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
The item I ordered was not correctly filled either in size or color, and arrived AFTER the event I needed it for. The cost of the item was $115 including shipping, but to return it and get a refund would cost more than $220. (And they know this). They will not negotiate. Don't bother. You will likely not get what you want, and then be STUCK with it. It's a scam operation.
Hi A,
We understand that you're concerned. We checked this order and an agreement was reached between you and the merchant that you will return the item for a full refund and you pay for the return shipping cost.
We are unable to mediate on this issue right now because your agreement has to be facilitated. We suggest that you communicate with the seller and reach a new agreement. Once you've reached a new solution, please let us know so that we can facilitate it.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Ibeen try to find out how to return a parcel and cant get passed trying to put email in has any one else had same problem
Hi Pat,
We understand that you're concerned. We checked this report ID and this is for the charge of an order. Please send us the order number pertaining to this issue so that we can check the order details for us to see how we can assist you in getting a resolution.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Now they say I did not give them pictures to prove my case lol I sent over ten email sent Yvonne email talk to live chat and provided proof as well people please stop shopping with this site DHgate are crooks they lie
I can supply proof I sent emails For the world to see this horrible product they sent me along with emails
Hi Tomika,
We understand that you're upset, however, the analyst sent you a message on 2018-05-30 10:25:18 asking for clearer photos since the previous ones you gave were blurry. To set proper expectations, we need the seller's confirmation in order for us to process a refund. Kindly communicate with the seller and reach an agreement for refund, let us know once the merchant sends the exact refund amount they're willing to give so that we can assist you further.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I purchased a dress from unique wedding totally not like picture. The dress had strings hanging wrong color beads falling off the dress just a nightmare. They kept telling me pictures I supplied was not enough which lead to seller keeping my money. Do not use this platform to shop go somewhere where they care about quality.
I don't know where to start. I have been battling this company for over 2 months now. Sense then they have changed their refund rules ans selling off their imitation name brand stuff. I even had the sellers tell me for a fact that they sell "high quality Name Brand Imitation Stuff". She said you should know, it's marked in red. Before I discovered it was imitation I had already spent $2700. 00+ with them! Call you US ATTORNEY GENERALS office to file a complaint + US CUSTOMS to let them know what they are shipping to the United States. I think I'm going to get a lawyer to recover all my hardships that they put me through. Keep files. Don't delete nothing from DHGATE. Go back and print out all the information, letters to you and everything to start building your file. Print out your order because things have a way of disapearing on your order page, Don't forget to print your dispute page. And lastly, call your bank. Write Kylie and others that you got so called cosmetics from. You will need a letter from the companies for the bank. My bank told me that I was not responsible for false imitation products. I have gotten all the refunds I can get from them so now I have sent my file to the bank for further investigation. Get the sellers to start talking about their imitation cosmetics. They will talk. Print it out! Piss them off, they hate bad reviews! They will beg you to change it. As you can see I have done my homework over the last 2 months. Been through he++ & back but I'm getting somewhere. First thing you do is contact customer service on the imitation products you got. You will need these letters for your bank, US CUSTOMS & US ATTORNEY GENERALS OFFICE! NOW GET TO WORK!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Colleen,
We checked your order and it is still under arbitration. You can communicate with the analyst for your case at [email protected] and include your order number for updates on your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com