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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I bought a shock wave machine on this sight that was advertised for ED it was not for ED but that is what they advertised it was fals advertising and DHgate will not do anything about it im out 1700. 00
After 2 months of waiting with an invalid tracking code and the total lack of communication with the seller I had to contact DHgate whose company is not easy to have a semi-automatic answer and without a solution.
Fortunately it is a small amount of 16 euros but in any case I will never buy from this site that provides no warranty and does not allow to pay with paypal.
I REALLY DISCIPLE TO ALL!
WARNING!
Hi Franco,
We checked your order and we can see that you have already reached an agreement with the seller for a partial refund of $5USD refund and a replacement.
The replacement was already sent out with tracking number LZ368182565CN. It is now on its way to Italy. You can keep tracking your order here: https://t.17track.net/en#nums=LZ368182565CN
Once you confirm the delivery, the refund will be processed.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
No customer service whatsoever - cannot even start a dispute on their scam web site after numerous emails which obviously go into never never land. Seller (dong1220) seems to have vaporized after promising refund on postage providing i had a tracking number, which cost me $49.00...
Hi Pamela,
We checked 346060231, this was cancelled because this was unpaid. We checked your account and found an order with the same seller which is 346060362.
This has already been refunded since 2018-03-24 06:43. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Pure disaster. Wainting for my order 3 months, then I was told by seller he is resending again but Im waiting another 2 months and still have empty hands!
The seller now stopped responding to me at all.
Do you think I should recommend DHGATE? Of course not.
Hi Milan K.,
Please open an after-sale dispute for your order to request for a refund.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hi
I am totally upset now with dhgate, i am a regular customer on their site. I purchased my items from them. Now i made a mistake, because i gave instant positive rating to a seller without inspecting the goods. I opened the box and i saw there are Sublime de Chanel mascaras in that. Those were absolutely different from the original, the item's size was 10g on it, during the original one is 6g... so after i noticed these items are absolutely knock off and were different from the seller's listing... Dhgate has an "after sale dispute option" which does not work in my case. Representative just ignored my valid pictures and said those are insufficient without any reason and closed the case and released the payment to seller. Now i have fake Chanel items and i cannot sell it cause these are counterfeits. Seller id: king2028 with only 90.9 positive rating. I would like to get back my money for this order or i will complain further to Chanel and i will seek the brand's owner and my credit card company for chargeback!
Hi Lajos,
We checked it here that your case was closed because you have already reached an agreement with the seller. Send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered 150 cartridges for use in vaporizing pens, the product was advertised as a Ccell product using all the terms to describe a legitimate Smoore Ccell product, in reality, this is a counterfeit or cloned product with a description leading the customers to believe they are authentic when they are not.
I attempted to use ten of the cartridges over the course of a week, all but one leaked from either the mouthpiece or the threaded battery attachment. Since I take care of my customers, I had to replace all the poorly constructed cartridges bought on DHgate, sold by Shenzhen7. My loss was $160.50 for the cartridges, plus $250 in the product that was lost in the faulty and poorly made cartridges.
What did DHgate do when I contacted, asking to return the cartridges? Basically nothing of any meaningful value. They gave me a $30 credit, no explanation of returning the product for a full refund. The vendor "shenzhen7" attempt to argue with me, telling me to test more cartridges, then proceed to send me a picture of ten cartridges with some unknown liquid inside them saying none of those leaked so I must be full of $#*!. Not to mention the cartridges sent to me smelled of machine oil, not the most appealing for something you place on your lips and breath through. Crazy.
Had these cartridges worked, had I been treated better, I would've purchased several thousand of these. Pure junk!
Hi Dave,
We checked that you have agreed with the partial refund of $30USD. This was completed on 2018-05-30 04:10.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I would NEVER recommend DHgate. I ordered 100pcs of shirts. The shirt material and fabric were cheap, can't even sell it for a single dollar. I reach the CS and talked about my complaint and the level of service that I received was horrible. The cs once said that they coyld not give update because the seller is not responding on their messages.? Main host and can't get any answer from the seller? Not to mention there is a communication barrier. Worst worst worst- STAY AWAY from this site!
Hi Fhem,
We checked your order and this was already closed. You have completed the order and released the payment to the seller despite having complaints with the item you received. We would like to set a proper expectations that this is already beyond our after-sale policy.
Send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I am responding to the false customer service response - total lies! I have responded to every email and sent emails to customer service and they have failed to respond. After I received the message about the refund of $16, I sent an email stating that I want a full refund, explaining and attaching photos. I have been in constant communication and have received unsatisfactory customer service. Due to wrong item color being shipped, lack of communication, poor service and false advertisement I asked for a full refund. I have yet to receive a response to my messages. DHgate is not to be trusted or referred - stay away from this company and their website!
Hi Joakima,
We checked that you were not able to respond to the analyst's messages about the decision for your case so the partial refund was processed.
$16USD refund was sent back to your credit card and the $4USD was returned as a coupon however, you were not able to use this before expiry.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
In my opinion, I would NEVER recommend DHgate. I ordered a bridal party matron of honor dress in lilac. The color I received was pink. The dress material and fabric were cheap. I filed a complaint and the level of service that I received was horrible. Not to mention there is a communication barrier. Plus I did not get a refund - STAY AWAY!
The website is bad but some items are good. The problem is items ads always gets deleted. So when I decide to purchase the item is no longer for sale. SECOND OF ALL YOU CAN'T pay for an item on the mobile app it always crashes
If i could give no stars i would item only came with half the parts and the seller wouldnt reply back to me and dhgate customer servcie has been giving me the run around for 2weeks saying they would contact the seller. Dhgate favors its vendors. Worst customer support ever save your money shop somewhere else.
Hi Alex,
We checked your order and this was already closed. There were also no disputes opened within 30 days after your order was completed. We would like to set a proper expectation that this is already beyond our after-sale policy.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
After I ordered smart watch they send me a massage which is they want more money for shipping and they saying sorry please dont believe them they scammers
Hi Erkan,
We understand that you're not satisfied. This item is advertised as "free shipping" so you are not obliged to make a payment for the shipping cost. Thanks for raising this issue to us, we will monitor this transaction. We do not tolerate this kind of behavior from our sellers. The tracking number was uploaded yesterday, there is no shipping information found in the tracking site yet as it will take 7-10 days for the courier to provide updates.
Please track this order again after this time frame and let us know if you need any help.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Stay away from this company if you don't want to loose your money and your sanity as to try and deal with DH Gate is a nightmare. It is impossible to contact them directly they hide behind all kind of blockages and there customer support is non existent.
They have a so called chat line and every time you try the chat line it freezes on purpose and sends you to a non existing site.
When you have a problem they direct you to the seller whose email alert is always out of order and when you try to get back to DG Gate they tell you they cannot contact the seller before 5 days? And then nothing is resolved, wave your money good by
In short save your money and your sanity and don't shop with DH Gate
Hi Dennis,
We checked that your order was already canceled and the refund was completed on 2018-05-26 04:01.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have recently become a DHgate customer, I have purchased wedding dresses and girls dresses for the upcoming wedding, unfortunately one disappointment after the other, waisted weeks of my time trying to find suitable pieces just to get cheap imitations and unprofessional workmanship. Asked customer service for help each time, also just waist of time with this company, ending up with loss of over $1000. 00 thrown out to unreliable sellers and 0help
Im writing this to warn all those who are wanting to spend money here, DO NOT BUY ANYTHING FROM THIS COMPANY.
Ill be posting this all over the multi media and on every review over the Internet. Im really angry and very upset over the slack and unreliable service of this company. Never again
Hi Nirvana,
We checked that you have already opened a dispute for your order and it has been more than 5 days that you have not reached an agreement with the seller. Please request for DHgate Mediation so this can be handled by our Resolution Center.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ Escalate Dispute
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered somerging 25 days ago and have not gotten it yet. I know this is coming from Asia and the website says it will be delivered within 7-30 days so I'm ok with that. What I'm not ok with is that there is absolutely no tracking information and I have texted and emailed both the website and he seller many times and no one will get back to me. That is unacceptable! I hope the product is ok when/if I get it because you can not get in touch with anyone. Will not order from them again!
Hi A,
Please open a dispute for your order to request for a refund or reshipment since there are no information found from the tracking number provided by the seller.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I read all the negative comments and feel the exact same way., you can not trust DH GATE they have terrible customer service in the occurrence of a problem they make it difficult to return products although the seller is at fault they offer rouge solutions and are unable to solve issues I had an issue with a seller giving me a promised date and I never received the item I contacted the seller no response contacted DH Gate and they were horrible recently spoke with someone who ended the chat in the middle of our conversation I see all these good reviews but trust me whats worst than the sellers on DH GATE is their customer service definitely sticking to amazon I dont recommend they allow sellers to get over on you! Definitely not 100% guarantee money back like most sites
Hi Carrie,
We checked your order, this was shipped with tracking number LY082693473CN. Your order is still on its way to the US. You can keep tracking your order here: https://t.17track.net/en#nums=LY082693473CN
If you cannot receive this order on or after June 4, you can open a dispute to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I am not surprised that Dhgate would respond with more lies, even on a platform like this, it is how they make a living. I never agreed to anything. Dhgate will not send you a return label, they expect you to spend more money to ship back to their fraudulent sellers who eventually claim they never received the goods. Of course I am not so stupid as to repeat thesame mistake of trusting them a second time. Also, I have long discarded the item for risk of potential health hazards ( Who knows how deep their lies run). The last response I got from Dhgate after a month of opening disputing is the threat of releasing the funds to the seller by 22 of may 2018 Belgin time. Which is quite convenient for Dhgate, because they receive 20% of the sale price. Buyers, I cannot warn you enough. PLEASE STAY AWAY.
Hi Doe,
We checked that you have already opened a dispute and requested for DHgate Mediation. Also, you have chosen for the order to be returned for a refund. Please wait for the seller to upload their return shipping address.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The sellers lie: Items arrive not as described.
Dhgate won't help you get your money back. They tell you to summit evidence, then they tell you your evidence is invalid. They ask that I spend additional funds($93) to ship goods back to seller for a refund, but I should note that goods can be seized by customs and in that case, I will lose both the additional shipping charges and the refund. They also tell me my best option is to keep the trash I paid $222 for and accept a $30 refund. I have just thrown away the item and accepted my loss.
Horrible, horrible experience, believe me.
If you have already been scammed, please write reviews to help others.
https://www.dhgate.com/product/2017-chic-crop-top-mermaid-wedding-dresses/*******.html
Order NO: ******* Size was NOT even remotely close to what was stated. The product was not at all as described. Completely unusable and no chance of a refund. What a scam
Hi Nanci,
We checked that it has been more than 7 days that you did not open a dispute for your order regarding your complaint. Your order was already completed and the payment has been released to the seller.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Thought Id try dhgate seemed like an ok site, I purchased a 10 necklace set and had to wait 3 months to receive them which I kinda understood since I live in the Caribbean. When I finally got them i was sooo excited because honestly they were really nice pieces but my excitement was short lived, my heart sank when I realized 3 pieces were missing (3 necklaces, 3 pendants) I went to msg dhgate n realized they had messaged me about the missing pieces so I messaged them back letting them know I loved them but querying when I would get the remaining pieces, the rep made it seem like I would get the balance in the mail, so in good faith I ordered another set. N lo n behold the next set was missing 2 necklaces 2 pendants A bit annoyed I contacted dhgate only to be told that I received all n to check the bag again. Now I understand missing pieces happening once but both orders back to back? That is sooo messed up, I spent my hard earned money only to be conned. At least thats what it feels like. I mean who ever puts the orders together had to know the package was short. All they keep telling me is check the bag, check the bag but I opened both packages at the post office in front of the officer who counted along with me n saw the contents were not complete. Annoyed n disappointed but still cant be bothered, couldve been worse better some than none at all I guess. Not purchasing from DHGATE ever again.
Hi Shon,
We are sorry for the experience you had with your orders.
For the order, 343935454, we checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
As for the order, 346547806, you still have the option to open a dispute for this. That way, you can formally request for a refund or reshipment of the missing items. Opening a dispute will also prompt our system that there is an issue with the order, and will not release your payment to the seller until this has been resolved.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
DO NOT ORDER. Takes forever, wrong color doesn't look like the picture of dress. You have to pay shipping to return( expensive to ship) and supposedly get a refund. Haven't received it yet and probably will not. Wanted the dress that I loved on website but didn't received that. SO VERY DISCOURAGED
Hi Kathy,
We are sorry for the experience you had with your order. For your dispute, we noticed that you have proposed that you will be bearing the return cost. If you want to be refunded of the return cost, it is best if you communicate with the seller. You can have the seller send you the message, "I agree to give you a refund of [return cost]." Once they send that to you, we can process the refund you have agreed upon.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
THIS IS A SCAM... IT TAKES MONTHS TO GET YOUR ORDER... IT DOESN'T LOOK ANYTHING LIKE THEY HAD ADVERTISED... AND IT TAKES 6 MONTHS TO FINALLY GET IT RETURNED AND GET YOUR REFUND BACK... AND THEY PROMISE YOU TO REIMBURSE SHIPPING FEES AND HASSLE YOU AROUND FOR MONTHS AND YOU NEVER RECEIVE THAT MONEY... DH GATE IS A JOKE AND A SCAM. I WOULD NEVER RECOMMEND IT TO ANYONE!
Hi Alyx,
We are sorry for the experience you had with your order. We have checked this on our end and our colleagues has already forwarded this to our Resolution Center. However, since the shipping label you have provided do not clearly show the shipping address the return was made to, they are unable to process your return shipping refund.
At the same time, when the return tracking number, UH009992215US, is tracked, it is still not showing that the return was delivered successfully to the seller.
If the courier you have used to return the item informed you that the package has already been delivered, please send us a documentation from them that shows this information, as well as a clearer copy of the shipping label. That way, we can have them forwarded to our Resolution Center, in order for us to process the return shipping refund.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
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Hi Walter,
We checked that your dispute was closed because the analyst has been sending you messages to provide more evidence for your case however, there were no responses from your end.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com