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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Oregon
1 review
1 helpful vote
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Fast Shipment!
August 1, 2014

Fast Shipment! I received my order in about 8 days!

Date of experience: July 29, 2014
Australia
1 review
1 helpful vote
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Still have not received order
August 2, 2014

Still have not received order. Please do not pay distributor until I do receive order.

Date of experience: July 29, 2014
Ohio
1 review
1 helpful vote
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I had to order a gown for my daughters pageant and an interview suit. I was happy to find someone that you custom size it. Although it was a little small and I had to get it altered I was very happy with the price and products.

Date of experience: July 29, 2014
VE
1 review
0 helpful votes
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Bendiciones para esta empresa, que Jehova nuestro Dios los colme de bendiciones por siempre, quisiera decirle por ser la primera vez en comprar me a parecido muy buena y confiable los productos llegan sin problema y la he recomendado a varias personas. Gracias.

Date of experience: July 29, 2014
BO
1 review
1 helpful vote
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Bad, because the seller gave to me a fake tracking number and never send my order, and now I'm specting my rembursment

Date of experience: July 29, 2014
Washington
1 review
1 helpful vote
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It was fine accept for the amount of time it took.

Date of experience: July 29, 2014
Philippines
1 review
0 helpful votes
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Gd am, my experience with dhgate was very nice, fast and reliable,

Date of experience: July 29, 2014
North Carolina
1 review
0 helpful votes
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I would give this less than 1 star if I could. I ordered my product for my wedding back in the middle of June. It is now almost August and I still do not have my product and my wedding is on Saturday. I have contacted the seller multiple times and customer service once and it is still not resolved. The first tracking number was invalid. The second tracking number said the package was delivered in China, not the USA! The seller is quick to respond to emails, but has produced no results at all. In the future, it seems like it may be easier to order from the US and pay the extra couple of dollars.

Date of experience: July 29, 2014
Canada
1 review
0 helpful votes
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They communicated with me when I made a slight change in my order to make the order right, they were very good and I will order again, thanks.

Date of experience: July 29, 2014
Australia
1 review
0 helpful votes
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Very happy with my items and the service. Will buy from here again!

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
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The phone I purchased is currently not working properly as the battery is not holding charge. Therefore, I'm very dissatisfied with this purchase.

Date of experience: July 29, 2014
Bermuda
1 review
0 helpful votes
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I received all of my items on time and I was impressed with the quality.

Date of experience: July 29, 2014
Louisiana
1 review
0 helpful votes
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It was very good
August 1, 2014

It was very good. People were helpful when my tracking number was messed up.

Date of experience: July 29, 2014
Illinois
1 review
0 helpful votes
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I placed a order for 2 olaf dolls, was charged and they never came. Had no problems with the other items I ordered.

Date of experience: July 29, 2014
California
1 review
1 helpful vote
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DHgate is a great site
August 2, 2014

DHgate is a great site. Lots of choices... I will shop here again.

Date of experience: July 29, 2014
Colorado
1 review
1 helpful vote
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I could easily find the products I wanted, but sometimes the minimum order is too high. I would also like to see better descriptions of the products.

Date of experience: July 29, 2014
Virginia
1 review
0 helpful votes
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I am very happy with DHgate
August 1, 2014

I am very happy with DHgate. All my purchases arrived on or before the due date.
I will order from them again.

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
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Only one bad experience so far, considering what I've bought so far that's not that bad. I will continue to shop at dhgate.

Date of experience: July 29, 2014
Tennessee
1 review
1 helpful vote
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Some what guarded
August 1, 2014

Some what guarded. While most has gone well one has not! And as yet not concluded! This ordeal has been ongoing for months and has left a very bad taste in my mouth from this experience. I would like to warn others that if there is a warranty issue it will cost you dearly for return shipping and on top of that I had to pay for parts for the repair, doesn't sound very fair now does it?

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
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Y ham very please to by with DHGate, because my payment is secure.
You only pay the seller wen y have receve they item and satisfy.
Y have loss lots of money with other company

Thank you for the great service (dont check my English y am frencn

Date of experience: July 29, 2014