DHgateReviews 6,945

Basically comes down one thing, we placed an order as we had before with identical info as per previous orders, order was not received so a dispute was filed, what a waist of time, they simple replied saying records showed item was in my country and so it must have been delivered, 2nd dispute again a huge waist of time with them saying were releasing funds to seller but that we could forward our comments... very flaky organization with no support whatsoever to the buyers!

I would rate this company a O if I could. Do not buy from this company unless you don't plan to return your item. I have had an on going dispute on a Bridesmaid dress that I bought for my daughter's wedding. I needed to buy three (3) but purchased only one (1) to see how they looked. I received it in a timely manner but the dress was extremely long and it buckled bad in the back of the dress at the bottom of the zipper. It didn't lay smooth at all. I didn't want to pay to have the dress hemmed and altered. I filed a dispute with the company and sent my pictures in like they asked. I have had a dispute on going for 2 months. They only way to speak to anyone regarding the dispute or to get any updates is through the LIVE CHAT. I get the same answer every time I ask for an update. It's still being discussed and someone will contact me soon. I will NEVER buy from these people again. Their customer service stinks. Their communication stinks. I think they are lying to me every time I contact them. I'm probably out my $100 for my dress. Lesson learned. Never buy from this company again!

I'd give it 0 stars if I could. They suck. I purchased shoes for my wedding. When I received them they was broke... file dispute. Weeks went by. NOTHING... FINALLY AFTER SEVERAL EMAILS... GOT A CALL SAY ING REFUND WOULD BE RECORDED IN DAY OR TWO... BEEN OVER A MONTH STILL NOTHING... THEY ARE A RIP OFF N YOU CAN ONLY LIVE CHAT. NO U.S. NUMBER... DONT BUY FROMVTHEM...

"LAOWANG" Beijing. DISHONEST, LYING THIEF.

Here's what happens. You place an order, you pay for your order. You ask seller some questions about your order - they never reply. 1st alarm bell.

FINALLY you get some help through the live chat, and the seller says they will ship the order before the deadline. And they do - exactly one day before. 2nd alarm bell. They actually wait until the deadline to ship (so that THEY don't get penalised).

So you get a tracking number, and wait all those days for it to show up and guess what? THE TRACKING NUMBER IS A FAKE! 3rd alarm bell. Your order has been delivered somewhere else, and nobody will tell you where or why.

You might get your money back, but it's been unavailable to use for TWO MONTHS! That's the bit that gets me - you pay for something, you think it's well spent on an order that's being processed, but actually two months later you have NOTHING. No product, no refund. And all that wasted time when you could have brought something else from another seller, THAT WASN'T A THIEVING, LYING, DISHONEST SO-CALLED "MANUFACTURER".

Shame on you DHGate. And shame on you ALI EXPRESS, because they do EXACTLY the same thing too.

There are some honest sellers, but the bad ones (eg LAOWANG) should be struck off.Don't leave them trading and waiting for the next unsuspecting buyer please!

DO NOT BUY!
DON'T DO IT!

I paid for a dress, for my bridesmaid to wear, I told the DHGATE seller, once I receive i do like it I will buy another 2 for my bridesmaid. I CLEARLY stated in my emails 5 times I want chiffon material not satin. So what happens? I receive the dress in satin. Thank god i kept all the emails as evidence as they tried to tell me I never told them I want it in chiffon. They are pathetic and they do not understand, you can communicate with them, as they don't even understand English. So then I sent the dress back, and emailed them the tracking number, so they can track it as well as myself. 1 weeks later I tracked the parcel, and it was delivered, so when I emailed the seller, I asked for my refund. The seller said 'we have not received the dress yet' i AGAIN sent them evidence, that it had be delivered back to them. They told me to open a case, which I did, otherwise I would not be able get a refund back. Its now been 2 days I am still waiting for my refund (even though I sent the dress 4 weeks ago now), DH gate is a SCAM! I have kept all my evidence, all my emails from them, and they are liars! They only wanted to help, when I left them a BAD feedback for the seller, they called me straight away after the feedback, and said I should remove the feedback.
DO NOT ORDER!

Bought a dogdy laptop - worked for 2 minutes then refused to work again, countless emails to customer service, countless vonversations with the Seller. Still in progress they are are slow as paint waiting to dry. Can't seem to get my money back- i've sent images and explanations of this supposed hi quality laptop and also a video evidence, 1 month later still waiiting, it's like they're trying to find a reason not to give me my money back. Empty promises from customer service. Most disappointed. I will pre warn anyone on facebook, review sites of just how devious, underhand pack of thieving bastards they are.

"I placed a order for 300$. After a few days i got a mail from the seller who asked to confirmate my payment. DHgate said that they received my payment but they needed a security number. After asking this number by my bank and sending it to DHghate they wanted a picture from the front and backside from my Credit Card. I did not do this but told them that i will ask my bank and Credit card to recover my money. Immediately got 3 mails that everything was ok now.
Then the seller ask me to pay 35$ more... The help line closed 2 times their line when i asked what now? Its clear that i will not get my order. I hope to get my money back. And i will order the same item for just 17$ in a internet shop where i had a lot of good experiences.

One month later i got my money back but lost about 1 dollar for the bank and changing costs. DH will have this way millions of dollars on their account for free.

I GOT A REFUND BUT HAD TO PLAY DIRTY. My business is Mascot Costume manufacture. I was flat out busy and decided to buy a mascot costume from a trader on DH Gate to strip and use the base to save some time.

What arrived was incomplete, made from poor quality material and damaged. The trader would not help, they just tried to tie me up in stupid questions, DH Gate resolution center abandoned me and said they could not help so was I was left in the wind with no refund.

I noticed on the paperwork they had lied about the package they sent me. They had marked it up as childrens clothes rather than a mascot costume to save on export duty. I had to stoop to threatening to report them to the authorities to get a refund - it worked though and I got my money back. If it hadn't been for that inconsistency though I would have gotten nothing and suffered their tried and tested customer abuse scam

DHGATE is selling COUNTERFEIT items. Cheap, sure, cause they are COUNTERFEIT, ALL OF THEM. Try returning something - very expensive. I'm out over $1300 for COUNTERFEIT goods, shipped back@ $500 and NO REFUND for any.

I ordered CPR masks thru DHGate, it took 16 days and my order arrived exactly as ordered. The product was what I expected and I saved 75% from what it would have cost me here in the USA. That said, I was pretty nervous after reading all the negative reviews here. The shipment tracking system isn't as detailed as I would have liked, and DH doesn't appear to take any responsibility for resolving problems (though I had none). I'd be cautious about the TYPES of things I ordered, (IE custom stuff), but for generic items - absolutely, I'll use them again.

DON'T DO IT

DHGATE.COM is a load of c****!

I bought 3 dresses, I gave specific measurements and what I received was not even close to what the picture is.
When I requested a refund, or to negotiate they ignored me... response from customer service at DHGATE was to contact my bank for a refund, I did that too and they were unable to as the seller was unresponsive...

So, this has been going on for 6 months now. Still nothing.

I'm not letting this go but I suggest NO ONE bothers with them.

Fraud, plain and simple. Selling cheap knockoff wedding dresses that are poor quality, and using the real manufacturers site to post pictures of what they claim they are selling.

Worst online purchase experience ever. Damaged goods, no recourse through dhgate.

It's a scam! Stay away! I ordered diapers. They sent a real package, with a real tracking number, but then they called UPS, pretending to be Toys R Us, and had the package held back at their loading dock. I never got my package. Basically, i paid for someone else to ship something. Scam Scam SCAM!

I got boned twice from DH Gate, they wil not help you in any way, they just pawn you off to their dishonest partners

Bought a couple of times from DHGATE - mostly dresses - i was tired of wearing the same dresses as people as we all shopped on the highstreet shops - so i went online. And saw the dresses were cheap. And i have bought a couple - all arrived in the UK fine - takes a while but they do arrive. We packaged. They fit me as i know my measurements and they have weired sizes as it is in asia so just beware of that go with the centimetres or inches etc. i have always bought one dress at a time. So they do not get confused or fail to send one or send one with the incorrect colour or size. I think that is my tip.

Horrible horrible horrible! Remember you're buying from China so if you want to return anything it's pretty much not going to happen. It's a scam honestly... been trying to return a dress and it's in "mediation " with DH Gate which is a joke. Dress came torn and NOTHING like the photo except maybe the color... it had cheap sequins instead of beading which had fallen off or ripped off the dress. The ruching is more like stuffed newspaper inside the dress. Definitely NOT TRUE to USA sizes. A size 10 barely fit a size 6 woman. Stay away at all costs!

Be careful which seller you deal with. I had a horrible experience with seller SZBERRY1.
I placed an order for my twin 11 year old girls to sell dog collars at a fair and specifically stated in the order comments that I need the items by 10/3. Today I got a message wanting to delay shipment because it would cost the seller money to ship as originally promised.
I said No, I do not agree so the shipment was cancelled.
I am supposed to get a retund, but now I am out the money that I paid the fair for a table to sell items there and my 11 year old daughters are upset.
STAY AWAY FROM THIS SELLER