DHgateReviews 6,945

My daughter purchased a dress in February this year from DHgate for her school formal in April, at a cost of US$180. The dress was the wrong size and when she contacted them, they used stalling tactics like asking for pictures to verify her complaint. They suggested that they could refund a whole $35, but we wanted a full refund. We also spent close to $30 in posting it back, to date, December 2 2014, we have not received an acknowledgement, or a refund as we requested. To add insult to injury, they now keep sending me emails with different offers. We want our money back please, in full, we will NEVER deal with DHgate again. Our details are: *******@live.com.au - please contact me re the refund we will be expecting. Thank you.

I bought a phone, Samsung S5 copy I paid NZ$205.00, it worked for one day and then packed up. I made every effort to get the phone fixed with the seller and eventually logged a complaint with DHgate to get my money back, I then spent another NZ$ 75 sending the phone back legally as the seller wanted sending back so that customs were not involved as he would have to pay duty. Once I had sent it i gave the seller (: huangliangpeng) the tracking details. The seller became very abusive when he found out I had sent the phone legally. I tried to make contact with DHgate and they have just ignored my emails and messages. My advise would be learn from those who have been burned, buy local even if it does cost more.

If I could place a fraction of a star for them I would. I ordered a wallet for my note4 11/22/2014. If you're reading this, I still haven't gotten my order. Shoppers beware, if the sites you're ordering from doesn't have https on it your credit card information maybe compromised. This says 2 days shipping. IT'S A LIE!

Pure fraud. In essence you lend them money for free

If you are lucky enough and read this page bofore any transaction with dhgate, stay away from them.
If you read it after you have made any order, good luck with your money and your temper.

They are scams who spoil internet commerce

DO NOT FALL INTO THEIR TRAP! The reviews you are reading are not just picky divas who couldn't get that exact shade of fuchsia they wanted.

In an effort to save money, (HA!), I ordered a gown for my son's wedding. The site does not permit you to order a custom color from a chart without FIRST selecting one of the standard color "swatches" on the screen. I contacted customer service "chat" to see how one is to resolve this issue and also checked the FAQ to see if the problem had been dealt with before. BOTH the FAQ's and the agent on the "chat," told me to add the notation of the custom color in the message/comment box when ordering. So, I did. Mistake.

The dress arrived in a reasonable amount of time, however, it arrived IN THE WRONG COLOR! They had completely ignored my request of color selection and delivered it in the color I had been forced to select.

I contacted the site. Futile. First, I had a "chat" with someone who tried pleading with me to forgive them and keep the dress. Then, they said they were new to the job and would get fired if I didn't agree to a partial refund. Then they wanted another way of contacting me. Mistake #2. Emails of the same ridiculous urgings just came flying in with no resolution in sight.

I filed a dispute. You have to wait some insane amount of time before you can do this, then after you do, you have to wait some more while they "investigate" the matter, all the while getting emails from someone saying that the problem was YOUR fault since your selected the color swatch!

I am trapped in a whirlpool of futility, I know this, but YOU do not have to suffer this same painful loss. DO NOT FALL PREY TO THEIR SCAM! The buyer's satisfaction guarantee means nothing! There's still time for you to save yourself……and your money!

Do not buy anything from this site. All of the merchandise are not as described, and the marketplace does nothing to protect the buyer.

I purchased something for $180, which was a big mistake. They asked for proof that it never came like what... The tracking number was fake, I never received the item, filing a dispute had errors in the online form on the site so I had to text with customer service in China many times, they finally refunded me the whole 180 but it looks like the whole site was designed to make it really difficult to dispute transactions so that people just don't bother. If it was a low cost item I would have done exactly that, but after a lot of stress and explaining and showing "proof" which was screenshots from their own site they wanted to see that show my conversation with the seller who had trouble typing in english, and that I paid the amount, they finally after 6 months refunded me. If I ever want chinese martial arts clothes again I'll only buy through amazon which is unfortunate because they don't have nearly as many choices. It's a shame, and seeing all of these other peoples issues are very similar it really is terrible. If you got scammed by a seller and want a refund I would urge you to be patient and polite to customer service, the representatives might not have much power but they can set things in motion eventually to help you if you make enough of a big deal about it. Then never buy anything from them again.

Deceptive and fraudulent from sellers to dhgate itself.

I was shipped a lesser value item than I ordered. When I attempted to resolve the issue with the seller I was left using dhgate's resolution center which asked me for evidence as though the seller didn't know exactly what they did. No replies from the seller or dhgate in this regard. As for evidence I have the ad picture of the 26.00 item and a photo of what they sent, a 14.00 item (no frame and no tools). In most countries dhgate's seller's activities are called fraud and dhgate's insinuations when asking for evidence make them accomplices. It's the exact same type of fraud telemarketers are known for where they try to predate on a person's guilt or ignorance if not innocence itself.
A disgusting organisation in this regard.

If you are lucky enough to get the right thing you ordered, color, size and all, consider yourself very lucky!, However, if not and you need to talk with them or send something back, good luck! This company gives you the run around and you will be stuck with your purchase unless you want to pay the shipping to send it back. They WILL NOT pay for the return shipping and if you haven't priced shipping costs to China lately they aren't cheap!

The seller sent the wrong item and attempting to talk with him was ridiculous because he doesn't understand English. DH didn't help at all because I wasn't willing to jump through all their hoops. It was obvious they side with the seller and don't care about the customer. Steer clear my friends...

Hi, Marc is my name, I ordered a pair of Campagnolo bora g3 carbon fiber wheels from Kobe 1234 they were great. Just what I ordered I asked for them to be Campagnolo compatible and I got just what I asked for. No problems.

This company is awful! Never ended up getting the dress I ordered, and when I tried to get a refund, the seller (kerenwedding) said they spent a lot of money making the dress for me and wouldn't give me a full refund. (They offered me $39 for a dress I paid $96 for) They had horrible customer service, and trying to open a dispute with dhgate is a nightmare.

Beware, they will claim an item is theirs but they just steal images from other companies and never send anything! Too late for me.

BEWARE BEWARE DHAGTE = PHONE_FASHION 100% SCAM!
Hi my name is David all i just want to say is please BEWARE OF THE seller called phone_fashion on dhgate.com he is the worst seller ever and he is also a $#*! if u look at the attachment below you will know what i am saying BEWARE he is a scam he will take your money ans run away never reply to your message and he will lie to you that you did receive it even if you didn't and my story is i ordered a china phone and i didn't get it and they took my money soon as i tried to ask for a refund he wouldn't give me it then i reported it to dhgate they also couldn't do anything because and then he said he will send me a phone back then he lied and he didn't instead he took the money and scammed me

BEWARE 100%SCAM 100%SCAM 100%SCAM 100%SCAM 100%SCAM 100%SCAM

Rh benson chrome light fixture came incomplete. Electrician could not hang fixture. Lens would fall off. Seller would not accept return because complaint was filed more than 7 days after i received fixture. Customer service kept promising me resolution.
In the end customer service would not help because it was 7 days after light fixture was delivered. Seller at dh gate was willustr. Very arrogant. Called me at midnight. I will never order from them again. My advice is: don't take a chance. I lost 245.52. Kl

11/2015 would write another review but do not have my order number anymore... DHGate is NOT TO BE TRUSTED. KL

I tried on the dress in a US store and fit the US size 12. I ordered what I thought was a US 14 to allow for extra room or craftsman difference. I don't know what size the dress was but it was not what I ordered.
I tried to get a refund but the process is so ridiclous! First I had to send a picture of me in the dress showing it didn't fit. Then they wanted my measurements. Then they wanted me to take a picture of someone measuring me! At that point I gave up. I realized that they were going to keep requesting me to provide things and probably never make a decision. I told them that was degrating and harassment! Don't bother with this site!

So far I have a terrible experience buying two dresses from DHgate since july. These dresses were very badly sewn with very cheap materials. I spent about $270.00. What you see is not what you get. I' ve since August returned these dresses with another$85.00 for return shipping. DHGATE harbouring these creepy sellers on their site have not refunded my money. This is a shame.

I ordered Jordan's but received Nike Air Max. I wanted to know if it was a mistake and they can send the correct order while I return the Nike Air Max. I was told I had to open a dispute with seller. The dispute was rejected. Now, I have to go thru Hdgate to get a resolution which will take another 15 days. 15 days have already gone by since the item was ordered. This has to be the worst online model ever or it is a scam. I want to lean towards scam since the customers money is tied up for a month. And, my guess is that many customers will keep the bad product and move on. This site will not be around in 1 year but they would have scammed enough money to move on to their next 'project'.

THIS SITE IS A SCAM... DON'T BUY ANYTHING FROM HERE! HORRIBLE... do not buy anything from this site. This dress was purchased for someone who is 5 foot 4 inches and 120 pounds. First, let me tell you about this dress. DO NOT WASTE YOUR MONEY. Pay the extra 20 dollars and get it from the source in the states. The beading is extremely cheap looking and the dress is about 3 inches to short so your bottom will show when you walk in the dress. I sent this dress back to get the right length and they sent me an even shorter one. The seller claimed that I would have the dress back 10 days after they received it. I paid a lot of money to send it to them via FedEx and it took them 25 days to respond to me that it was done. Then they wanted me to pay for the shipping back to send it to me even though the dress was not what they advertised. All said and done I have been waiting 2 months to get my money back. The after sales dispute team does not respond to emails like they claim they will. I have been trying to get my money back and I am getting no response. This site is a total rip off! Beware, it is a scam.

DO NOT order from this website. Ordered dress that was completely different than pictured on website. The dress delivered was equivalent to a halloween costume! Asked for refund, their dispute was a waste of time! Took about 6 weeks and they didn't even ask me for my acceptance of dispute. Just decided on their own. Buyer beware!