DHgateReviews 6,945

First of all it did not come here in time at all and second of all when I finally got it, it looked NOTHING like the pictures. It was suppose to be a corsett and instead it was a zip up and the colors weren't the same. Will never order from here again!

DHGate biggest problem, trying to get them to understand what the complaint is. No matter how many times you try to explain the problem and how you would like to have it resolved, they will take the side with the seller. No matter how many times you try to explain what the problem they act like they are robots with no comprehension when it comes to common sense. My 10 year old has a better thought process than they do. Do not buy a cell phone from their sellers. The seller has no common sense either it will drive you crazy.

Absolutely unhelpful if passed the period (60 day?). Does not help if you have issue past set time as they are simply not interested. Once they have got your money you are virtually on your own. Jiang666 is a very unethical merchant and I warn all not to have any dealings with them (him). Purchased a 2TB USB Hitachi portable HDD from them. Arrived quite quickly and worked fine for a time but then out of the blue drive could not be accessed. Made contact with Jiang666 via DHgate messaging after many attempts where he furnished and address and contact mobile number and asked they request it be returned for replacement. Last I saw of it and now zero contact through DHgate messaging and mobile number is 'switch off' constantly. Dhgate customer service unwilling to assist. CUSTOMER SERVICE DOES NOT EXIST!

DO NOT SHOP HERE. It really doesn't get any worse than this place. Ordered 10 spot lights for my store, received a fake tracking number, when i complained the seller sent me an empty envelope. 3 months later still no refund €200 down the drain. Contacted DHgate so many times and just been giving the Run around. If you want to get back at this company google "dhgate" and click on there yellow Add as they get charged every time you click on it.

I ordered 3 bridesmaid dresses from DHGate. All arrived faulty. I was promised by the seller to have the alterations paid for, this was a lie.
Awful communication- the seller kept saying they needed to speak to their boss... another lie.
The seller also sent me wink smilies-mocking me.
Awful, lying, bad value for money. Do not use this site.

These people are LIARS! Ive been waiting over 2 weeks for bridesmaid dresses, they gave me a invalid tracking number and now they are ignoring my email s and you cant call them! They have ruined my wedding plans and DHL the company they ship through are NO help they told me they would contact the seller, NEVER HEARD FROM THEM AGAIN! Use this site only if you want to get SCAMMED, IM very dissapointed with the service!

DH GATE SCAM ME. I ordered a tablet $188.05, The seller sent me a faulty tablet, i returned it and never received it back, I've been waiting almost 3 months now. The seller said she sent it and gave me a false tracking number that show info in Russia when i'm in USA. DH Gate wont help me because the order is closed. I have everything documented too. I asked for a refund she the seller stop responding to me. By far the worst experience I've had ordering online. ITS NOT WORTH IT! PLEASE Help!

The package has arrived all beaten up and damaged. The tool didn't work as expected, so I opened it and realized that it was a non-working imitation! I complained to seller, he denied all charges. I have opened dispute with DHGate and submitted PDF with detailed fake proof. They requested to ship the item back to China. The return shipping will cost almost $200. DHGate has offered an in-store credit, but I'm not satisfied with this resolution as I am not willing to shop at DHGate again after such a dreadful experience. Stay away from DHGate!

Very bad products. It's a jokes waste of money and time. They ropes people by showing totally different picture to what they sale. Please don't waste your money it's. Sshtty. And F. King experience. I just waste $129

I've bought a children toy watch from them for my son's birthday. It has been 4 month's now and I still have not received my goods that I've paid for. I've emailed them 50 times and I never got a reply! And not only did they closed my dispute they don't have a phone number you can contact them from. It was my first time ordering anything from their website and it will be the last time too! They are the worst online company to order anything from. All they want is your money and you won't get what you paid for!

Received a product not even close to what I ordered. DHGate is unhelpful, as is the seller. So far I'm out the money and disputing the transaction with my credit card outfit.

Worse online website EVER! We had a problem with a seller who sent the wrong product and I contacted DH Gates to intermediate in the dispute ( as the seller didn't even replied my messages). They did not do anything!
There is no phone number to call, they are no replying my emails, so I ended up with a product that I didn't wanted with a poor quality by the way and is nothing I can do.
No Professional at all!

OMG Worst company ever. Do not let their website fool u. They are horrible.The pics they use to promo the merchandise is not what they are selling. When u received the item is cheap, bad quality, fake imitation of what u thought u purchased. They lie about their customer protection. That is a big lie. They Will not replace, refund, credit or do anything for u. I saw the horrible reviews & yet i purchased because was something my friend really want. Did not know that my friend purchased something for me as surprise. 2 totally different items 1 big scam. We follow step by step their requirement to get a refund the same day we received the merchandise. We have being trying since. We finally had to file a dispute with the credit card. We intended to return the items but they send it without return label & the shipping charges are so expensive, went over $175 because is China, USP was the cheapest for $90. They refuses to send u the return label & because u can not return it unless u pay the shipping super charges yourself then u can not dispute the charge with your credit card either because you still have in your possession the fake, useless, bad quality items. 2 separate cases, 2 horrible experiences. One more thing... They did not put an invoice number on the invoice. It this a scam or what.

I purchased 3 items from dhgate. The transaction went smoothly. One item was great, one was good but not item that was in the picture. It was one similar but not the same. I would have not ordered that one. One did not work at all. Second purchase, they lost my payment. I was asked over & over to supply the order number which they said did not exist even tho i was getting computer generated reminders to pay it before the computer auto cancelled it. I was told i would get an answer in 2 days. It has now been 4. NOTHING. Just that we will cont to let the finance department know. I was not allowed to have an email or phone number I could call direct. Is this bait and switch? These were reg items, not fancy purses, iphones etc. Nothing trademarked at all.
I cant recommend unless they fix the problem on their end. I would be very scared to send ANY MONEY ever again.

Dhgate says you are safe to shop from them. YOU ARE NOT! They will not take any responsibility for their sellers. They direct you to seller to solve problems and do not help at all. Ordered a dress, wich i never got. The trackingnumber was invalid and seller claims that DHL lost the parcel!? I was forced to remove the negative feedback on the seller in order to get my refund. After i removed it they just stopped answering my mails.
I WILL NEVER SHOP FROM DHGATE AGAIN!