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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Disappointed
August 6, 2016

Out the 3 dresses are ordered ONLY one was the right size and color. I also, have an open dispute because DHgate charged me twice for the same order
Never heard from them until I open up my dispute
One of the dress got here super late and it looks like I brought it from a flea market.
Just be very careful when order from DHGATE

Date of experience: August 4, 2016
Florida
1 review
0 helpful votes
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Great service.
August 5, 2016

Fast and efficient. Communicated every step of the way.

Date of experience: August 4, 2016
New York
1 review
0 helpful votes
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Relationship with DHGATE
August 5, 2016

I have had a good relationship with DHGATE. There were some issues with the sellers but dhgate has helped with every claim.

Date of experience: August 4, 2016
Wisconsin
1 review
0 helpful votes
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Needs Fine Tuning
August 6, 2016

The search engine is lousy and i ordered a purse a month before my wife's birthday and that was 6 weeks ago. No communication from the seller even though I've sent many messages.
I've had other purchases that have been seamless at DHgate.

Date of experience: August 4, 2016
Zimbabwe
1 review
0 helpful votes
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I love me some DHGate!
August 5, 2016

I appreciate the free shipping options all the way out here to Africa..

Date of experience: August 4, 2016
Texas
1 review
0 helpful votes
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Overall quality has been good
August 5, 2016

DHGate has been good. The quality of most products have been of good value for the price. My only concern is that all sellers should be held responsible for product that does not look as described on the website. Customers want to purchase & receive product exactly as described.

Date of experience: August 4, 2016
New Jersey
1 review
0 helpful votes
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Great
August 5, 2016

Im very satisfied with dhgate i just bought my son some school sneakers and will buy some more also i have to get my father a pair of nikes my mother sister and brothers are also going to buy some sneaker and other things as well. Shipping is great it arrives when they pretty much say and the prices are spectacular. I dont have any comlpaints im very happy and satisfied ed. Thanks i will continue my business with dhgate.

Date of experience: August 4, 2016
NL
1 review
0 helpful votes
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Amazing beautiful shoes
August 5, 2016

DHgate

Beautiful product -thank you

European and American Style Women Shoes Fashion High Heel Patent Leather Female Pumps Square Toes Shallow Mouth OL Dress Shoes
Item code: *******
05 10,2017
Product reviews:
I want special to say THANK YOU for the seller - with my recommending for all of you to buy the product - we order in RED-IS BEAUTIFUL- AMAZING SHAPE-my wife says is very comfortable -amazing good fit shape- amazing colour -exactly the red in photos. So we give higher REVIEW FOR THIS PRODUCT- FOR THE SELLER who informed us and helped us THANK YOU WE WILL COME BACK -very beautiful shoes

Date of experience: August 4, 2016
California
1 review
0 helpful votes
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Another good idea
August 5, 2016

Ordered two cycling kits, and was told they would take from 4 weeks to 12 weeks. A little disappointed, but I understood. Then to my surprise, one arrived in about two weeks and the other in four weeks. Still great quality with no run in colors. Best idea I ever had was buying my kits through DH Gate.

Date of experience: August 4, 2016
GB
1 review
0 helpful votes
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Experience
August 5, 2016

This is a great site, the things iv had have been of good quality, I would recommend to friends.

Date of experience: August 4, 2016
Florida
1 review
0 helpful votes
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I find what I am looking for
August 5, 2016

I have had some excellent buying experiences with DHgate. Only 2 bad experiences but they are seller related and not DHgate related.

Date of experience: August 4, 2016
Texas
1 review
0 helpful votes
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I have ordered 3 times and it seems that the prices offered are higher than the US wholesalers in US and the shipping process is painful and slow.

Date of experience: August 4, 2016
Minnesota
1 review
0 helpful votes
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Bought a couple of items from DHgate and everything was fine. Then tried again and then they blocked me from using any type of card as payment. I had to fill out a form for then to unblock it and buy the item. I waited for the item them emailed the seller 4 weeks later and he never received payment. Tried to buy item again via card, card payment is still blocked. Will not use again.

Date of experience: August 4, 2016
New Jersey
1 review
0 helpful votes
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Great app
August 5, 2016

The items I have purchased have been of good quality and cheap prices I love this website

Date of experience: August 4, 2016
Spain
1 review
0 helpful votes
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Fantasticos precios.
August 5, 2016

Fantasticos precios, muy facil pagar y entrega rapida

Date of experience: August 4, 2016
California
1 review
0 helpful votes
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DHgate
August 5, 2016

I really enjoy shopping on Dhgate. I find alot items I cannot locate in the US. I love he the site is secure and the transactions are smooth. I recommend Dhgate and I look forward to my next purchase.

Date of experience: August 4, 2016
RU
2 reviews
0 helpful votes
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отлично
August 5, 2016

немного не разобрался нов целом мне нравится

Date of experience: August 4, 2016
France
1 review
0 helpful votes
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A recommander.
August 5, 2016

C'est dans la gestion d'éventuels litiges que l'on découvre la qualité d'une société. En cela DHgate est exemplaire et donc à recommander vivement!

Date of experience: August 4, 2016
Canada
2 reviews
1 helpful vote
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Awesome
August 5, 2016

I have had nothing but great service by both DHGates and their Family of Sellers. Shipping is great on most items but hey I am in Canada and well usually within 10-14 days after my order I receive and that is awesome coming from the other side of our world. Kudos to you all.

Robert

Date of experience: August 4, 2016
Cyprus
1 review
0 helpful votes
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IN MY OPINION ALL SELLERS THEY SHOULD OFFER FREE SHIPPING
EVEN IF THEY HAVE TO ADD SOMETHING ON TOP OF THE PRICE. ALSO
WHEN I CHOOSE FREE SHIPPING YOU SHOULD HAVE 2 CATEGORIES THERE 1. FAST SHIPPING 2. POST... SO I DONT HAVE TO CHECK 1 BY 1 WHO
OFFERS FAST SHIPPING AND WHO OFFERS POST. THIS SHOULD SAVE A LOT OF TIME FROM SEARCHING! SELLERS THEY WILL SHIP IT ANYWAY WHY SHOULD THEY HAVE THE PRICE THERE WITHOUT FREE SHIPPING?

THNAKS!
ANDREAS

Date of experience: August 4, 2016