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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Best wholesale fast shipping
August 12, 2016

Thank you for providing the best service in delivering my products In fast timing I will definitely keep using your service in the future.

Date of experience: August 10, 2016
New York
1 review
0 helpful votes
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Very please
August 12, 2016

Very good but wish i could get an faster delivery though.

Date of experience: August 10, 2016
Canada
1 review
0 helpful votes
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Excellent website
August 11, 2016

So far I've ordered over 10 different things and they have been coming in 1 at a time also very fast shipping I love dhgat

Date of experience: August 10, 2016
NL
1 review
0 helpful votes
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Eenvoudig, snel en vlug
August 11, 2016

Eenvoudig te bestellen
Snel en eenvoudig betalen
Vlug verzonden, snel ontvangen en eenvoudig afmelden
AAA+++

Date of experience: August 10, 2016
Italy
1 review
1 helpful vote
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Poor
August 12, 2016

AFTER THE RESULT WITH THE CODE PO # ******* THE TELEPHONE NOT ME LAVETE DELIVERED AND nemeno a refund under SAY THAT YOU ARE SELLERS VERY very little! SINCE YOU ARE NOT ABLE TO SOLVE YOUR PROBLEMS WITH YOUR COURIER DHL Express. AND SINCE YOU ARE NOT ABLE TO RESOLVE THE PROBLEM WITH THE SELLER arming. TO ME YOU HAVE CLOSED. I HOPE THAT I DO NOT SEND MORE ADVERTISING OF DHGATE..

Date of experience: August 10, 2016
Illinois
1 review
0 helpful votes
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The place to buy,
August 11, 2016

Very good, i am so happy to buy here at DHgate, this is my number one online store,, thank you

Date of experience: August 10, 2016
NL
1 review
0 helpful votes
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Perfect
August 11, 2016

I still know the first time I bought something from dhgate.nl, I did not really expect the product. Would it arrive and the product is the same as on the picture. But when I received the glasses it was exactly as I had hoped. Nice glasses and exactly to my liking. My compliments go to the customer service. They always respond very quickly to my posts. I appreciated this very much. Within two weeks I had the product home and I found this fast delivery. The quality of the glasses are also very good, perfect to my liking. I would definitely recommend dhgate.nl to others. Thank you dhgate!

Date of experience: August 10, 2016
South Africa
1 review
0 helpful votes
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Im having a great experince
August 11, 2016

I am free from being scamed, sellers try to their best to make me happy. I have made two purchased so far so good. Payment is easy and safe via my credit cards. I have a pool of sellers to choose from and products, shipment is fare cheap with other suppliers but others charge ridiculous. Over all I am a very happy satisfied customer. The experience is awesome

Date of experience: August 10, 2016
California
1 review
0 helpful votes
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Excellent shoes, great seller!
August 11, 2016

So far I have ordered two pairs of the same yeezy shoes and I absolutely love them. These are the best pair of shoes you will find out there. Great customer service and superfast delivery. I am looking forward to purchasing them in different colors. Highly recommended.

Date of experience: August 10, 2016
California
1 review
0 helpful votes
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Great for the money
August 11, 2016

Needs to get better quality structure of their website. It breaks, often, causing you trouble to find your information. Otherwise, their services are unbeatable. Really great products and prices.

Date of experience: August 9, 2016
California
1 review
0 helpful votes
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I cancelled my order 3 hours after I placed it and still haven't received my refund. Communication is horrible with this company, they take forever to do anything. I had a different account that I used to use and made many purchases and always had some sort of problem. PLEASE REFUND MY MONEY! YOU SENT ME CONFIRMATION THAT THE ORDERS WERE CANCELLED AND TO BE REFUNDED!

Date of experience: August 9, 2016
New York
1 review
0 helpful votes
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Recommendable purchase Portal
August 10, 2016

My recent experiences have been positive, hope it stays that way. The products description is, unfortunately, often very poor. The seller should be a little better

Date of experience: August 9, 2016
Washington
5 reviews
0 helpful votes
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Disappointed
August 11, 2016

I have tried buying different pieces from here and even spend more than I should! This piece recently LEAKES on the bottom! And it's really disappointing how this company is handling it! I do like how thick and big this piece is and if it didn't have a LEAK and is constantly dripping it would have been a great buy! Not happy with dhgate!

Date of experience: August 9, 2016
South Carolina
1 review
0 helpful votes
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Just whast I needed
August 10, 2016

Was looking for bags to insert a couple pieces of candy and a flyer, needed enough bag space for an attachment with ribbon. This was the perfect choice! Thank you...

Date of experience: August 9, 2016
Texas
1 review
0 helpful votes
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Customer satisfaction
August 10, 2016

Products need just a little more info on custom making items and sellers need to respond quicker to emails from potential customers. I had issues with wedding dresses one seller said they could make the drsss to my sizes and then said i was too big which was rude. Two other sellers never answered my questions if they could size to my need. So i ended up going somewhere else for my dress and they were terrific they had online chat that worked immediately and i have a perfect dress which i paid 200 dollars for. But one seller was terrific when i asked for a custom sized petticoat answered me within 24hours so i purchased it and i have received it and it fit perfectly was so thrilled of their professionalism so yes because of this i would recommend to others to use caution.

Date of experience: August 9, 2016
Malaysia
1 review
0 helpful votes
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Great support from DHgate
August 12, 2016

Seller wrongly send the item, respond from DHgate and Seller was very prompt.
It's the service and support that will bring customers back to your site.
Great service.

Date of experience: August 9, 2016
North Carolina
1 review
0 helpful votes
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Cheap and free shipping
August 10, 2016

Can't beat the prices. Plus free Shipping. It takes a little longer for items to be recieved, but it's worth it!

Date of experience: August 9, 2016
New York
2 reviews
7 helpful votes
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Quick and Perfect
February 17, 2021

Order came in exactly as requested - we needed a lot of special vests for a wedding and the order came in on time and on budget!

Date of experience: August 9, 2016
Canada
1 review
1 helpful vote
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Happy with DHgate
August 10, 2016

I have placed around 15 orders through DHgate and so far all transactions have been smooth, I actually receive the items as described and in the time frame stated. I used to use aliexpress but every order had an issue, I will now only use DHgate!

Date of experience: August 9, 2016
France
1 review
0 helpful votes
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Hard to find but cheap price
August 10, 2016

I had a pretty hard time to find what I needed but it was worth it since the product was the cheapest I found online.

Date of experience: August 9, 2016