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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

South Africa
1 review
1 helpful vote
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100 percent accurate
December 9, 2016

It was very quick than i expected and the very thing i ordered, no mistakes and the right size

Date of experience: December 9, 2016
Portugal
1 review
0 helpful votes
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Secure and easy to buy from
December 9, 2016

I just found Dhgate and made my first two purchases... so far, so good!
Smooth transactions, safe payments and fast deliveries
Just great!

Date of experience: December 9, 2016
NL
1 review
0 helpful votes
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Nice service
December 9, 2016

I've received my goods as quick as promissed and they look just like the picture

Date of experience: December 8, 2016
Canada
1 review
0 helpful votes
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Great first time experience.
December 9, 2016

Shopping on DHGate for the first time was an over all great experience. Items are nearly organized in a list format, making it easier to read and compare prices etc. When I found a product, the seller was pleasant to deal with. Offered an unbeatable price and top notch service. Only negative thing I have to say is the shipping was slow, which was, in my opinion, partly due to the fact of it being the Christmas season and the postal services are starting to get busier.

All in all, simple easy and awesome first time using and ordering from this site/app. Will definitely be ordering again soon.

Date of experience: December 8, 2016
South Carolina
2 reviews
0 helpful votes
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Great buy!
December 9, 2016

I ordered a beautiful makeup palette at a great price. My order came in sooner than expected and was packaged securely. I'm a big fan of DHgate!

Date of experience: December 8, 2016
Washington
1 review
0 helpful votes
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Great Site
December 9, 2016

Best prices around only bad thing is unorganized search.

Date of experience: December 8, 2016
AE
1 review
0 helpful votes
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Great experience
December 9, 2016

I had a great experience with dhgate sellers. I liked th products. It was shipping on time. The quality is good

Date of experience: December 8, 2016
Canada
1 review
0 helpful votes
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So far so good :)
December 9, 2016

Order came on time, seller was awesome to. Communicate with. Will definitely be buying again

Date of experience: December 8, 2016
Georgia
1 review
0 helpful votes
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Love DHGATE
December 8, 2016

I always find great things on that site its easy to use even via mobile and sellers are generally nice. Dope site makes it easier to keep up with the latest fashion trends without destroying bank account.

Date of experience: December 8, 2016
Washington
1 review
0 helpful votes
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Bargain
December 8, 2016

Good site for good bargains. They also started including which shipping services are the fastest

Date of experience: December 8, 2016
Spain
1 review
0 helpful votes
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Awesome as always
December 8, 2016

As always, the products and overall ordering experience was awesome.

Date of experience: December 8, 2016
Washington
1 review
0 helpful votes
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Reassuring
December 8, 2016

I am pleased that I have received my item so quickly and for such low cost

Date of experience: December 7, 2016
Germany
1 review
0 helpful votes
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Surprising every time.
December 8, 2016

DHgate is now the online place where I shop. You can find really nice products and the customer support team is always there for the buyers. I can only recommend it! Thumbs up!

Date of experience: December 7, 2016
Australia
1 review
0 helpful votes
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Good shopping site
December 8, 2016

DHgate have a great variety of goods and amazing prices. I would recommend it without hesitation

Date of experience: December 7, 2016
GB
1 review
0 helpful votes
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Fantastic service
December 8, 2016

I love DHGate to shop at, there selection is fantastic. I buy mainly charms. Plus a few other bits, Its a one stop shop.
The customer service is good too.

Date of experience: December 7, 2016
Mexico
1 review
0 helpful votes
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The best seller of dhgate
December 8, 2016

Awesome moment when i received my order i will hope to buy more jerseys with the seller

Date of experience: December 7, 2016
Wisconsin
1 review
0 helpful votes
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Awesome prices
December 8, 2016

You find great sellers with great prices. I would be lost without dhgate. God bless. Dhgate customer support is always there for you. They take care of you and make sure your shopping goes smoothlu

Date of experience: December 6, 2016
Connecticut
1 review
1 helpful vote
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Great
December 8, 2016

Great shopping site - great customer service - quickly respond -organizing - trusted site - they pay attention for every detail between seller and buyer and they protect buyer
Thank you for this good job

Date of experience: December 6, 2016
Poland
1 review
0 helpful votes
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No problem
December 6, 2016

It`s all right with order no problems with anything, item like describe. I recommend this for other users.

Date of experience: December 5, 2016
Poland
1 review
0 helpful votes
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I`m happy for this purchase
May 5, 2021

It`s all right no problems with anything, item like describe. I recommend this for other users.

Date of experience: December 5, 2016