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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Hola. Escribo desde España. He comprado una boquilla para mi trompeta. Todo correcto y el producto en el plazo indicado.
Hi. I write from Spain. I bought a mouthpiece for my trumpet. Everything correct and the product within the indicated period.
Love ordering from DHgate. The prices are great and the merchandise is very good. Recommend DHgate to everyone.
We are very glad and very satisfied with our experience in buying here at DHGATE. The seller is very assisting and thus the customer representative of DHGATE... we highly recommend to everyone DHGATE... shop here for great great deals... thank you DHGATE and SELLERS. :)
We are very satisfied with the produxt, the seller and DHGATE as well. We highly recommend to everybody to shop and order online at DHGATE... SATISFACTION GUARANTEED! Thank you DHGATE and MORE POWER!
Do not buy on DHgate they are so crooked and terrible it is beond words to describe. Be prepared for not as advertised broken short all while you are abused by the worlds worst customer service possible. Aliexpress gives you 50 no problems to every problem. Buy there instead. DHgate gives you half problems has mega hoops and is an abuse of the customer. I tried to buy personal and business merchandise. They sent me plastic bandannas for advertised 100% cotton ones they sold me something that had ten not the hundred I ordered. They sold me stuff advertised as wool felt that was polyester etc. On and on. Hours of pictures emails seller crookery asking dhgate to fix it because the seller was a crook having to fraud complain the plastic bandannas for cotton ones to not be cheated for 548 dollars because DHcrooks would not take a return. As a commercial customer using them to buy merchandise was insane. I quit closed my account and got my life back.
Package tracking nice feature. Package arrived on time, in good condition, and excellent quality work! Letters and numbers embroidered, accurate colors, and sizing was accurate when reviewing the size chart.
Ho fatto molti acquisti nel vostro sito, sono stato sempre soddisfatto dei prodotti arrivati, ho messo 1 stella perchè l'ultimo arrivo è stata una scatola vuota, cioè il rivenditore mi ha truffato.
Hello i would like to share my experience with dhgate
My opinion is positive there is very good merchant careful the customer the merchants respect the package and all the products are consistent with my orders
Shipping was fast, hair didnt stink, bundles were super thick, minimal shedding, very soft and customer service is great, I will be a returning customer
DHgate has provided me with decent quality items at very reasonable prices ;) 5 stars all the way!
08. 18. 16 I made the order in DHGate copm. Problems starting from the beginning and stretched to end. Very beautiful advertisement: "easy pay, fast delivery". Easy pay: company not accepting neither c/c, nor paypal, just Western Union. OK. At the same day I sended $40, and within 10 day i recieved messages saying complete your order numerous times... WestUnion confirms that they received my payment in 2 hours. After fighting finally my money was found. But problems didn't finished just began. More then 3 months no delivery, I am still fighting many times by had a chat. I spend a lot of my time trying to clear up this problem causing me to be nervous. Finally in 3 to 5 months I recieved a refund of $25 which should have been $50.
Hi Lyudmila,
We are sorry to hear about your experience. We just want to clarify some things. DHgate supports a lot of payment methods and is not limited to Western Union. We support credit card/debit card, bank transfer, Moneybookers. You can check this link for the complete list of the supported payment methods on our website: http://help.dhgate.com/help/buyerhelpen.php?artid=D74DDC2074E3D504E04010AC0C645DF9&catid=2302#help_php-searchmiddel-1. We tracked the order and the shipping information in the tracking site has not been updated since 2016-11-03 and is also in "Alert" status which means that the package was lost during shipping. We suggest that you select an express courier on your future purchases such as DHL, UPS or FedEx so that you will get the items sooner. Postal couriers such as the courier that you've selected in this order takes time to deliver. Lastly, the refund issued on our system was in full for the amount of $40. This money was deposited on your DHpay account which was withdrawn on 2016-11-26 and it was successfully sent out on the address that you gave. Western Union charge international processing fees which is beyond our control as we also pay them processing fees to process the transfer. We are committed to give a refund and we have to follow our refund process, this order was successfully refunded since the order was not delivered.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
It's since last April that I buy from DHgate and I never had problems with them. All the stuff that I ordered arrived in perfect conditions and was as described in the website. The sellers are very polite and they answer promptly.
Overall a smooth experience!
I use this site to get my sports jerseys. You have to be careful which one you use. Some of them don't have the best quality. Some run small.
I have ordered many items off dh gate and had no problems what so ever a lot of people complain about delivery those people dont understand it takes time for items to arrive from say china or germany but i have no issues and will catry on using
Hi guys! Dhgate, like many other selling platforms is just a company hosting private sellers and each seller is basically their own store. From my personal experience there have been rly good sellers and bad ones too. However, the quality of how DHgate handles disputes is alright, but could be better. It is tough because the company is based in China so the time difference may delay the dispute resolutions a bit but normally I have no problems. Once again, if you want to buy something, find a trusted seller and ask for pictures of the items. Sometime sellers will advertise a picture but their items will look a bit different. This is why you always ask for the real pictures before purchasing and the sellers will be honest 90% of the time.
The goods were exactly as described and arrived in good condition well within the promised delivery date.
These suppliers do not like yo answer your questions, they ignore you, only one have been really nice & communicate really well
Hi Sachana,
Thanks for your feedback. We will have this forwarded to our team so that we can make improvements on our sellers' services. Please give them 48 working hours to respond on your inquiries due to time difference. If the merchant is not respond, you may contact our Customer Service so that we can assist you in having the seller contacted.
Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Giuseppe,
We are sorry to hear about your experience. We checked this order and it's great to know that you have successfully filed a dispute. You did the best way in letting us assist you on this issue. Now we are waiting for the seller to resolve the issue as they are given 5 days to do that however, if your dispute reaches 5 days and there is no solution yet, you can request for our mediation so that we can take over the case and resolve the issue for you.
Here's how you can request for our mediation: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders" on the left side of the page.
3) Find your order number.
4) Click the link "View Return & Refund" at the right side of the page.
5) Click "Request DHgate Mediation"
Once proven by our Resolution Center that you did not receive the order, you will get your money back. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com