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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Ordered a Christmas gift over a month and a half ago and it still isn't here. Says it's still where it has been for over a month. Will never ever use this site again. Really messed up my plans for my 8 year olds gift
I bought some items from DHGate from HongKong and they handle this over sea transaction to Romania. If something went wrong or if something its not like we talked with the Seller, DHGate can handle the problem and help me to resolve and REFUND the money, its super secure to buy from DHGate! I will use in future this service too!
Thanks DHGate!
Very pleased with the site dhgate, all at a very high level support team responds very quickly. Last order headphones, delivered quickly, all happy. I recommend.
I have bin indroduced with DHGATE and it awesome! Very much stuff to buy with good guality and fast delivery, i have already compleet 5 orders of different shoes and every order was perfect with good communication an fast shipping to the Netherlands, the site is very clear and user friendly with trusted sellers. The email udates of the order are very easy to know what the status of the order is. I am a very happy user of DHGATE. So i wanna say to the team of DHGATE thank you for the great experiance so far
Best regards, Mr Jacobs.
I love so much this website, everything they sale is good quality and great communications between sellers and buyers, for small business like me is a great tool and it made my life easier... Thanks so much DHgate
Great product selection. Competitive prices and an easy to navigate website. I love that they accept PayPal.
Bought from Andy at eshine. Great transactions. Great communications. Speedy delivery. Will def buy again.
From an 18-year importer.
Ordered nov 11th still have never received both items said will recieve in 30 days
Both sellers never get back to me very upset probably will never use again! Thanks for ruining christmas
Good morning I bought a goophone i7 plus with fingerprint the date of the order and was December 20,2016 the long-awaited phone I was not yet delivered
I have sent many emails to dh gate and have not had any replies *******@bigpond.com.tracking no *******823. I have another no ************** and a nother *******190 at click me qq. Com i dont know what these mean i am 80 yrs old. I dont know if my number is*******
Hi Joyce,
We are sorry to hear about your experience. We need the order number so that we can check the order details and see what we can do to resolve the issue. You can visit this link to check your order: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=100&act=pageload
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Wrong shoes for my Christmas Gift. I will not be happy wearing my shoes for Christmas.
Hi Romona,
Thank you for providing the order number. We checked here and you have already confirmed the delivery of the goods. For this case, we suggest that you contact the seller and reach an agreement for either a refund or a replacement. If you want to get a refund, please ask your seller to send you a message stating "I agree to give you a refund of $**". Once the merchant sends you this message, please contact us back so that we can operate the refund for you. For your future reference, please be sure to contact us within 7 days since the delivery of the item so that we can immediately assist you in resolving any issue.
Regards,
Sil
Customer Service Center
DHgate.com
I believe that DHGate assembled the best shops and professional sellers. Buy here high quality, safe and reliable. I recommend to all.
If I need a good product low cost with secured sevice just I found it. That is DHgate. Easy for the real life. What else?
İstediğiniz her şeyi bulabileceğiniz harika bir site, bunu tavsiye ederim. Tüm saat modelleri var mevcut
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Jered,
We are sorry to hear about your experience. We checked these orders and these are still in transit. Because of the holidays, there are unexpected shipping delays from the courier and we have announced this on our page. The deliveries have already exceeded the estimated delivery time, you have an option to file a dispute so that the merchant will request to expedite both the shipments.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click My Orders" on the left side of the page.
3) Find the order number.
4) Click the link "Return&Refund" at the right side of the page under the order number.
Once the disputes are filed, the merchants are given 5 days to resolve the issue.The disputes will not affect the delivery since this cannot stop the courier to deliver the goods. In the event that these cases reach 5 days and there are no resolution yet, please contact us back so that we can assist you in escalating the case to our Resolution Center.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com