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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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They are some scammers they stole my money and its been about 4 months and they still haven't sent me my dress. They just take you money and dont send you your item. I recommend you not to buy from DHgate because they are some frauds. And the customer service is horrible they send you the same message over and over and they tell you to contact the seller. And when you do contact the seller they just leave you on read and they never respond back to your messages. DONT BUY ON DHGATE
Ordered product in may. After being told by seller my item was shipped for 6 weeks with no valid tracking info I filed a dispute with Dhgate for a refund. Same day I filed dispute the seller shipped my item. Asked for a refund not to have item shipped 2 months later after I had bought elsewhere. DHGATE sided with the lying seller of course. BEWARE OF DHGATE. Not going to cover the consumer. All about covering its lying sellers.
Hello Colin J,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
They sold me a purse had me pay for it and then discovered it was out of stock yet would not refund me that was five months ago
Hello Bethany P,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com"
Bought watch that did not work, michaeltravis on dhgate refused to replace or refund, dhgate disputes backed seller after I sent 2 videos and offered to send watch back as proof, answer from dhgate insufficient evidence for refund, SCAM or what please beware
Hello Ivan S,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com"
I ordered two orders to two different addresses from one seller. Well I never received either package. Contacted the seller and the seller says the tracking shows delivered. I open a dispute with DHgate thinking they will help me because they hold the funds from the seller until delivery is confirmed, right? WRONG. I open the dispute and show them my local post office doesn't have the tracking numbers provided. They give the seller TEN days to respond to my dispute and then give me just ONE day to contact the local post office (which was a Sunday when usps is closed) before they release the funds to the seller. Guess what happens? As soon as the funds are released the seller deletes their shop/account. So even when I try to escalate the issue DHgate is now telling me there is nothing they can do since the seller is no longer on their platform. They offer me a $5 coupon on my next DHgate order while I'm out over $100. Just don't do it guys, it's not worth the risk.
Hi Erica E.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
We've ordered a dress for my daughter the took the money but we never received the dress we try to contact them many time but still we did not receive the dress or got a refound
Dear rana j.,
Good day and thank you for contacting DHgate Customer Service. I understand your frustration for not receiving the item you purchased. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern. You may also contact our live chat support in this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
I attempted to purchase a lymphatic drainage machine from this company only to find out they had stolen my personal information, along with my money. DO NOT. I REPEAT-- DO NOT-- ORDER FROM THIS SITE. The owner "johnny" was extremely rude and takes advantage of customers. I was told there would be issues with getting past customs, told I had to "verify" my money by providing ID and bank "authorization". Needless to say, all my bank accounts have been closed, fraud alerts have been put on all my assets/credit and an investigation is being done. Some of my personal info was changed/tampered with. So ontop of losing 600 dollars, I now have to spend the entire day protecting my assets.
DO NOT DO BUSINESS WITH THIS COMPANY!
Dear Samantha D.,
Good day and thank you for contacting DHgate Customer Service. I understand your frustration about what the seller did to your personal information causing your accounts to be closed. Please provide us your order number and your evidences so we can help you report this seller.
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
Horrible service. Scam. Fake items. No customer service, no refund of money. Trust me, the items they show is not what you will get (if you get it after months of waiting).
Dear Marcos Q.,
Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that you are not satisfied with the quality of the product you received. Please contact our customer service directly with more details like order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1. BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs. That way, we can give you real time assistance you about your concern.
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
Never received my order and now can't login to my account to view my order even though I am using the password that I wrote down when I made the profile and had saved on my phones password for quick login. When I try to say forgot password the website says that its an invalid email so there is not way of getting my money back. Tracking number has said for two months now that the order is still in China, whereas when I could access my account it said that it has arrived in Australia more than month ago. Don't buy anything from here it's a scam!
Dear Aleksa A.,
Good day and thank you for contacting DHgate Customer Service. I understand that you are having trouble in logging in to your account. Please provide us your order number, tracking number or email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
We appreciate your understanding and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
DO NOT ORDER FROM THIS COMPANY- this is a big scam. They take you money, the site shows delivered, and you don't receive anything. For months I've been trying to get my order. They don't response when you try to contact them. They steal people's hard earned money. Stay away
Dear Mona L.,
Good day and thank you for contacting DHgate Customer Service. I understand that your frustration about the order you haven't received and seller is unresponsive. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern.
We appreciate your understanding and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
This company sent me the wrong product and had the nerve to suggest a five dollar refund. The boots I order or a completely wrong and after going back-and-forth or days their suggestion is a five dollar refund. Do not order from here
Dear alisa k.,
Good day and thank you for contacting DHgate Customer Service. I understand that you are not satisfied with the resolution for your order with wrong product you received. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern.
We appreciate your understanding and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
I purchased a beautiful design dress per photo but once I received it, it was not closed to the pictures. I been trying to contact seller for over a month and she reads my messages according to her website but has not bother to reach out to me and for a refund. I send her a photo of the dress on me and what it should of looked like but no answer. If you don't want to throw away your $$ don't buy from here
Dear Sandra C.,
Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that your seller is unresponsive about your order. Don't worry, we can help you in contacting your seller. Please provide us your order number so we can help you further.
We appreciate your understanding and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
I bought a maternity wedding dress on dhgate and I signed in as a guest for shopping and I placed the order and of course dhgate charged my card for the dress but I can not talk to anyone or find out where my dress is. Completely in professional if you ask me and my wedding is coming soon and if this is how that site works and you scam people, you should be ashamed of yourselves. If you can tell that I am not happy
Hi Michelle S.,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
-DHgate Customer Service
DHGATE IS A NIGHTMARE TO DEAL WITH. THEY SELL AWFUL LV IMITATION BAGS. DO NOT BUY FROM THEM. YOU CANNOT DISPUTE OR RETURN ANYTHING. BEWARE!
Hi Lisa C.
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
A complete scam company that does not protect you the buyer. Buyer beware! All sellers are I dependent and Dhgate has no power of sale goes awry!
Hi Karen M,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
This is another Chinese scam site. You will get nothing or a counterfeit item or something you didn't order
Hi Scott B.
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
Why would anyone buy anything from a company that has this many unsatisfied customers. Sounds like the only thing this company care about is your money and the hell with anything else. A couple of years ago I purchased a Guitar price around $240.00 had two small cracks when I received it and that was the last stupid purchase I made on this website. Never again...
This company has one of the worst BBB ratings ever.
Hi Ellery W,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
Scam! When you don't recieve item 3 months after ordering they want you to go to post office and speak with customs. If you don't get a letter from customs they won't allow case to be refunded. Lost $130. Another item I accidently ordered 2. I canceled immediately yet never received refund. Dh gate ask you to wait 15 days for refund. They don't send refund and require you to go to your bank and furnish a letter in order to proceed. It's just a run-around game so they end up keeping money.
Hi Christina S,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
Save your self the headache and don't buy sketchy stuff from china. I bought 1 (one) purse and the tracking number attached to the order wasn't working, so I messaged the seller. Miraculously the number started working The next day. 2 weeks go by and I see that there's now 2 different tracking numbers for my order (weird). The original number that had the issue, and a new one. 3 weeks go by and i get a package with the original tracking number on it, and inside is a single pair of ankle socks…. DHgate thinks my order has been delivered and will release payment to the seller automatically, but I didn't actually receive the purse I ordered. I asked the seller about this discrepancy and all they had to say was what the tracking for the purse is this other tracking number. Maybe the purse is actually under this other mysterious tracking number, but who knows at this point. I haven't gotten in yet but I don't care I'm leaving a bad review for these shady tactics. And yes, the store had lots of sales and good reviews.
Hi Isabelle H,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
Lots of scammers in DHGATE and the DHGATE won't do anything to help. Their processes are not customer oriented instead they let the sellers (scammer) do what they want. The seller decides whether or not to provide a refund. I bought from DHGATE and created a dispute because the seller wasn't shipping my item after 30 days of the purchase. The seller finally shipped my item so I contacted dhgate to update on my dispute that my item shipped. DHGATE closed my purchase completely. When the item arrived broken, I didn't even have the option to dispute my broken item and request for a replacement or refund. DHGATE closed my purchase and didn't help me. They told me to go ask the seller to agree to a refund. The seller gave me a run around for months and never refunded or sent me a new item.
I highly suggest staying away from DHGATE unless you want your money taken and no product in exchange. DHGATE customer service won't do anything to help you if you are scammed. Customer service will send you to hunt the seller.
I added a picture of the seller account! Stay away from "FOOTPATROLSK"
Hi Maria A,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
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"Hello Michelle E,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com"