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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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The store is extremely reliable, secure and complete.
Do not regret buying here, one of the best stores that has
DHgate seems to use only expensive shipping companies like FeDex or methods like EMS. China Post is much cheaper and reliable. Specially for small packs up to 2kg, u can get good price and time delivery. Other websites we buy from use it no problem. DH seems to make some money shiping as well. Sellers in DH often use "Free Shipping", but nobody work for free in China I believe, specially delivery companies, so it shows up on price of the product and since postage fee is different for each country, you might ending up paying much then you should.
Hi Alex,
DHgate supports express couriers such as DHL, UPS, FedEx and a lot more as well as postal couriers such as Chinapostairmail, Singaporepost and Hongkongpost to name a few. There are different couriers available for each item since this depends on the policies of the shipping company on what types of items they accept. If only express couriers are available for the item that you have ordered but you want it to be shipped via a postal courier, you can always get in touch with the merchant and inform them about your request. Our sellers will be able to arrange it as the shipper and supplier of the items on our website. To contact the seller, you just need to click either the "online chat" or "message" button at the right side on the item page. Our sellers are willing to cooperate as long as there is proper communication.
DHgate does not get the shipping cost payments since the seller is paying the exact amount to the courier and the shipping rates is beyond DHgate's control. We are not a courier provider, we are the platform for sellers to sell.
You may send us the order number pertaining to this issue so that we can check the order details and see what we can do to resolve it.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
So far, every single issue that we have had (which were only 2) have been dealt with very swiftly and professionally.
I love this site and would recommend it highly to anyone.
Hi Sandra,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Good site good customer service good products good variety will buy on here again definitely thank you dhgate. Secure payment system as well
I can't get a reply from the person I ordered a dress from and if it doesn't get responded to by February first, I have every intention of cancelling the order. This is ridiculous
Hi Maranda!
We apologize for the inconvenience this has caused you. At the same time, due to the holidays, the seller may not be able to respond to you. Once they are back from the holidays, they will surely get back to you as soon as they are back in the office.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
Great products, exactly how it's explained in the description Communicates with you in a timely matter if you have any questions about your order. Very friendly.
Hi Nicole!
Thank you for your positive review! We are happy to know you had a great shopping experience with us. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
Order came as described. Easy process. Everything I needed was all in one place. Will definitley come back again! Also be patient on shipping as sometimes it can take a long time
Hi Justin,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Ordered a jersey in Oct of 16. In dec told it was lost and they would reship a replacement. When asked for tracking number 5 days later was asked " what didn't receive it". Like I was lying. Was told they would resend one more time and again no tracking number. Contacted again in jan of 17 was told it was sent thru FedEx but when i checked on it found out was given fake tracking number. They say the original package was delivered but I didn't get it. Made a dispute and dhgate closed it even though I never received my order
Hi Timothy!
We are sorry for the experience you had with your order. We have checked on its details and the analyst that stepped in has indicated that the package with the tracking number, LT362632969CN, has already been delivered to your address. The seller has also been able to provide a valid shipping label to show that they have sent the package to the correct address.
Since you mentioned that you have not received it, we suggest that you contact your local post or USPS and provide to them the tracking number above. In order for them to check on their end if they still have the package. That way, they can schedule a re-delivery or you can claim the package at the post office.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
Was very wonderful site you can find many products and good service by the sales person, online chat ans fast replay, secure service, great option
Hi Carlo,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Just like aliexpress only cheaper and can buy lots... Love the site DHGATE! It is user friendly and you can pay via ideal what i like.
Hi Pieter!
Thank you for your positive feedback. We are happy to know you had a great experience with us. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
My order was based on fact that items were Leather unfortunately they were PU material and I wasted my hard earned money!
Hi Esther!
If you received an item that was not as described, please proceed in opening a dispute to request for a return and refund or replacement.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Purchased a Goophone for my daughter for Xmas, opened Xmas day, worked for 5 minutes, then nothing and wouldn't charge, ordered replacement to appease my daughter, and realised we were also sent the wrong model, had to pay to return the faulty wrong phone, which they weren't available to receive, so now it's coming back to me, and am £105 out of pocket, NOT impressed. They don't respond to messages, have lost the will with it...
Hi Michelle!
We checked your order here and we can see that this has already been closed since December and there were no disputes opened for your complaints.
To set proper expectations, this is already beyond our After-Sale Policy. We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you. If they dont agree to refund you we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
It was always very good experience with dhgate.com amazing product and range of products too... very good... very good
Hi Aka,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
After a month and several emails to the seller I still don't have any information for my parcel. Only 1 tracking number was provided which is invalid.
I visited a DHL office and mentioned the seller provided wrong information as they dont have any shipments coming my way nor under my name.
Dont ever purchase anything from DHgate.
Hi Jose,
We understand you are concerned about your order since you did not receive it yet and you are unable to track it. We looked into this matter and found that this item was ordered and paid on January 11,2017 and was shipped by the seller on January 20 after the processing time. We'd like to clarify that this item wasn't ordered two months ago as you have mentioned. There is no shipping information found yet as it will take 3-5 days for the courier to provide updates. We pulled up your communication with the merchant and the parcel has already been shipped. You did the best thing in getting the real time updates which is by communicating with the merchant as the shipper and supplier on some of the items on our website. The estimated delivery date of the item is on January 27, if the parcel does not get delivered by this date, you may contact us back for further assistance.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
DO NOY BUY FROM THIS SITE. They have a seller called Graceful Ladies that does not have true USA sizes, when you try to return the merchandise they refuse to give you their shipping address, THEY REFUSE TO ACCEPT the return, They do NOT REFUND despite the policy of allowing refund on DHgate site. HOW DARE THEY state that items are returnable & refundable when in fact they do not comply? Buy from a reputable company, stay away from DHGate.
Hi Cathy,
We are sorry to hear about your experience. We checked this order and you agreed on your seller's proposal for a partial refund of $100. You actually had an option to return an item and get a full refund even if the seller was not confirming the proposal you submitted. For your reference, you have an option to escalate the case to our Resolution Center on the 5th day since the dispute was filed if you have not reached an agreement with the merchant.
Since you agreed on your seller's proposal for a partial refund, mediation option is no longer available. The refund was already completed in our system on 2017-01-22 04:40 and the money was returned to the same card account you used to pay for the order.
If you still want to return the item, we suggest that you communicate with the seller and reach an agreement. Items can be returned especially if it is not as described.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Customer service is terrible and the seller did not ship item after 3 months they still wouldn't help me. So pretty much scammed out of money. Thanks
Never shop with Walmart Store. They will steal your money and your item will never be delivered. I ordered from them in December 2015, so more than 1 year ago and the item has never been received. When I contact them they keep saying that they will follow up with the forwarder. I made a complaint twice with DhGate to get my money back but nothing... I ordered so many times with Dh Gate without any troubles but with this Walmart Store I got stolen, don' t shop with them!
Hi Ngarou,
We are sorry to hear about your experience. We checked the orders in your account and both have been closed since 2015. To set proper expectations, these issues are no longer under the Scopes of our After-sale Service. We suggest that you contact the seller again and reach an agreement for refund. You may ask them to leave you message stating "I agree to give you a refund of $**". Once the merchant states this, please contact us back so that we can arrange the refund for you.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Good Quality at good price.
Reasonable delivery time.
Raccomend for all interested in serious anal stretching.
Hi Frankie!
Thank you for your continued patronage with DHgate! We are looking forward for your future purchases! Happy Shopping!
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Good description of items.
Fast delivery.
Very good buyer protection.
I use DHgate more than two years and pleased with service and quality.
Hi Konstantin!
Thank you for your continued patronage with DHgate! We are looking forward for your future purchases! Happy Shopping!
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I love the product and the site is amazing, always proud of this great site, a year older on this site but they always make me happy
Hi Abdulrauf!
We're happy to know that you are satisfied with the products you received! We are looking forward in doing more business with you! Don't miss out on our daily deals for more discounted items and Happy Shopping!
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
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Hi Leonardo,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com