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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Great place to buy goods i would definitely recommend to anyone that wants to buy high quality items at a great price.
Wonderful way to purchase quality goods at manufacturer's price. Easy access to sellers all of whom were very responsive and informative. Would recommend to all!
Great service and suppliers. I can'tsay enough good things about this site... The suppliers are good old fashion when it comes to making an item for you and making sure that the customer, youare satisfied.
Never got my package from them, and customer support has never gotten back to me. Won't let me log onto my account, tells me it's an invalid email, yet I get emails from them every other day, won't let me create a new account with my email. Very unhappy with their service. It's been two months since I ordered from them, and nothing. Don't waste your money
Hi Amber!
We checked and tracked your order here and it is still in transit to your destination. You can contact the USPS since it is already in the USA. The tracking number is LT739637490CN. You can track your order here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT739637490CN
Also, please contact the seller so they can check this for you as we can see here, there are no communication from you to the seller.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
As the title says, they took my money but never shipped my order. DHGate has an internal messaging system, so you have to log in to their system in order to read message from sellers. My seller said that he wanted more money before he would ship the insoles that I ordered, after he had already received payment. That definitely sounds illegal to me. I tried DHGate's dispute resolution process, but they never responded.
DHGate hasn't missed a beat in sending marketing emails though.
I've added some photos of what I ordered vs. what I received.
Hi Brian,
We are sorry to hear about your experience. We checked here and this order was delivered since last year. To set proper expectations, this issue is no longer under the Scopes of our After-sale Service. If you want to get a refund, we suggest that you contact the seller and ask him to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.
For your future reference, please contact us within 7 days since the delivery of the item if you have issues with it so that we can immediately assist you in resolving any issue.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
My order took 3 weeks to be processed. When it arrived the sizes were not at all what I ordered. I ordered a 44reg suit and the suit that was delivered was essentially a boys size. I've been trying to return for a refund and I'm getting no replies at all.
Hi Justin,
We are sorry to hear about your experience. We suggest that you file a dispute so that we can assist you in getting a resolution on this issue.
To open a dispute, please open this link and find the order number you gave: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=103
Once found, you may click the "Return and Refund" button at the right side of the page and fill out the dispute form. The seller is given 5 days to resolve the issue once the dispute is filed. If the dispute reaches 5 days and there is no solution yet, please contact us back so that we can assist you in escalating the case to our Resolution Center.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
The system works well, products are excellent. If something does go wrong DHGate customer service intervenes and fixes things quickly. Prices are great and I shop here regularly.
Ripping customers off is there daily grind at DH gate they use every dirty trick you can ever think of the worst service I have ever received from anyone any site anywhere they sell ONLY factory seconds, let me repeat that they sell only factory seconds even the fancied up items that they touch up where a factory second to begin with. I've been a knife maker for 30+ years and I've been in the business and selling knives for as long a company that allows sellers to blatantly steal from customers give out fake tracking numbers send items that are clearly defective or not working and then do everything possible to make it nearly impossible for you to get any thing to go in your favor Customer Service told me I want to dispute then sent me an email the next day saying their seller refused to resend me a new item even though I had paid for it so apparently the inmates are running the asylum over there as well
Hi Chris!
We apologize for the inconvenience this has caused you. For your concern, opening a dispute is the best way for concerns like orders that has not been received or items that are not described, to be refunded, reshipped, or replaced.
For the email you have received, it is a system generated notification to inform you that the seller has responded to the proposal you sent for the dispute. That way, you can respond to the seller's new proposal; whether to agree to it or not.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
Best experience buy on dhgate, buy safe, security payment, good seller, price would be more down...
I ordered two jerseys, they lost one and I have tried to email them, no response at all. They took my money, so now I have paid double for one hockey jersey. These guys suck!
Hi Shawn!
We apologize for the experience you had with your order. We checked on the order, 335875146, and it is still being processed and has not been shipped out yet. Its shipping deadline would still be on 2017-02-14.
We also checked on your other order, 335875147, and we noticed that it has just been shipped out on 2017-02-04 and the tracking update shows that the package is en route to your country. You can check on its updates here:
http://www.17track.net/en/track?nums=LM250516092CN&fc=0
We also noticed that you have communicated to one seller (seller for order 335875147) for both your orders. We would like to inform you that each order has different sellers. If you have any inquiries about the item for the order, 335875146, you have to communicate with the seller felixtrading by sending the message this way:
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered a shirt from DHgate Jan. 3,2017. All email information about my order was written in code and unreadable. I tried several times to communicate with them replying to those emails - no direct response. Their website only offers prefab answers to questions. I do not want to accept their web-chat policy. I received an email stating the Chinese New Year was taking place and all business stops for this event. Sad that is the only email in the English language.
Hi Cynthia!
We checked and tracked your order but there are no information from the tracking number provided by the seller. In this case, you can proceed in opening a dispute to request for a full refund or reshipment.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I Bought glass stuff. Ll come perfect in very good package (huge box with ech one well package) and no surprises (what is common with online shopping).
Dh gate hızlı ve güvenilir sitedir ii alıs veriş oluyor
Sıkıntı yasamadım alışverşlerimde
Herkese tavsiye ederim
Hi mustafa s.!
Thank you for your positive feedback. We are glad to know you had a great shopping experience with us. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
Ordered on dec 21 dh gate's website tracking deal said expected delivery 2/6/17 but change to 2/5/17 last night. The tracking number i was given says in transit received in china. I'm pissed. I contacted the seller and they told me to wait for it to ship that it takes a long time they are sorry. Here i am on the day it's supposed to be here and nothing. Very dissatisfied with this transaction. If i don't get the order very i mean very very soon i will be contacting my bank and contesting this charge. I have waited long enough.
Hi Adam!
We're sorry to hear about your experience. In this case, you can proceed in opening a dispute for your order to request for a full refund or reshipment.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I am pleased with your services.
I order a lot and everything was ok.
Now i searching for new factories to order much more than now.
Hi Pawel,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
A few weeks ago, I made few order on dhgate and the product arrived within reasonable delay with tracking number free shipping and it was of excellent quality as described in the seller's shop. I received good support from dhgate customer service. I am very happy to shop on dhgate!
It's really ok, I didn't have any problem with order, but I think that paying on this side is quite inconvinient.
This website needs to be shut down. They are nothing but FRAUDS. Tell me my refund takes 10-15 days just to process into my bank it's been over 2.5 weeks that I cancelled my order and still haven't gotten my money back
Have tried working with them, they promised reimbursement for the item, which did not work, and reimbursement for postage to return the item; I received reimbursement for the item but not the postage, I am out $52 - stay away, the merchandise is crap, they lie and cheat, do not do business with them
Hi Rose,
We understand the importance in getting the postage refund. We checked this order and the shipping cost refund was applied in your DHpay account on 2017-01-24 for the amount of $51.95. The money was applied in your DHpay account since you did not make the direct payment on our website for the postage. Since you have already activated your DHpay account, please proceed in submitting a request to withdraw it and transfer it to your bank account. You just need to visit this page and fill out the needed information: http://dg.dhgate.com/myaccount/ewallet/tran.do?act=withdrawinfo#mydh-ewal-ewa-3
Once a withdrawal request is submitted, our Payment Team will process it within 3-7 working days. Once the money is sent out to your bank account, we will notify you for the update in your DHgate account.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Over a month ago I placed an order for a hat. Well i never got it and all i hear from dhgate is here is a link to suppler, well this link will not open, or info on customs, or info on damaged goods, nothing said on, wow you never got your order, Sooooo stay away from DHgate way to many problems with this company, not to mention the runaround one gets. Jerry Meise #*******
Hi Jerry,
We are sorry to hear about your experience. We tracked this order and indeed the shipping information indicates that it is still in transit. Since the item was not delivered on the estimated delivery date set, you can request for a refund. It's great to know that you have already requested for our mediation, our Resolution Center will directly send you the updates so please check both your personal and DHgate inbox from time to time.
Our team will find out what happened to the package, once proven that the item was not delivered to you, you will get your money back. We apologize for the inconvenience this issue had caused you.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
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Hi Garry,
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com