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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I bought one of their leather vests hoodies during a Black Friday sale in 2022. Over two months later and I haven't received my package yet. This is February 3,2023 and there hasn't been an update about where my package is since January 3. By now I should have received it by anyone's standards and still nothing.
The website is a scam never received, but had to pay for the product ordered. Tried to get a hold of their contacts and customer service that did not work just brings you round and round to the customer service cannot cancel anything. Can I get a refund on anything?
Hello Matt K,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
As above. Products don't arrive. Fake rubbish. Customer services lie. Agreed refund, now won't pay me back. Shocking service. Sellers lie.
Hello Carol ann W,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I received my order and my gown was tagged size 2xl and that wasn't true. I took it to a seamstress she stated it was way too small for a 2xl gown. I've reached out to them several times and they suggest I order another gown so I can get the right size. That was planned old stupid bc I should've received the right size when I placed my order. I took a picture of the medium gown & along size with the the other gown I brought in stores were a medium gown. I will not shop with them never again. A very upset client bc I had to another gown.
Hello Roberta G.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I bought a jacket from one of there vendors who is too small. They wouldn't exchange it or refund it and management didn't do anything at all except encourage it. A total scam. Cheap clothing with sizes that don't match small medium large. Their clothes are made for midgets really cheap stuff to.
Hello Stephen M.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
DHgate vendors ship products directly from China and it takes weeks to receive their products. I contacted them 8 weeks after I placed an order, and was told that it's coming soon. About 3 weeks later I got an empty envelop (instead of a package) and my order was updated to Delivered. I've been trying to get a refund and the DHgate customer services reps do not want to deal with it. They are asking me to contact a seller on their site and ask them why they cheated. Very disappointing experience. Below is a picture of a package (still unopened) that was supposed to have a backpack.
Hello Maria S,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Do not buy from these people! I order something 2 months ago and they have the nerve to tell it it's delay because of the holiday. It's doesn't take 2 month…No tracking, when asked no tracking given. When I requested a refund twice, they NEVER REPLIED. Please do not waste your time.
Hello Dre G,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
They say quarenteed refund. I recieved no refund. I bought 6 dresses standard size because if it's custom I knew I would not get refunded. I picked one and wanted to send back the rest for a refund and it's a nightmare. You can't reach anyone and the sellers don't want to give money back. I will never buy from dhgate again.
Hello Lilia I.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Dealing with this site has been a true nightmare. I purchased an item in July 2022, the item has gone back-and-forth from being available to canceled. I was never able to get a refund. Reaching someone at the site is impossible. I truly regret having found this place.
Hello todd Z,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Items described as stainless steel. Received aluminum which is too soft and not usable. Buyer responsible for shipping charges to return. Still no refund and out additional expense to return product.
Hello Chris H,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered two pair of sneakers and one was out of stock, and DHGate didn't want to issue a refund unless I stated I cancelled and not to mention out of stock. See Below exchange: Hello, friends, please apply for a refund, choose the buyer does not want, or worry about customs detention, do not choose out of stock! Don't choose any other reason! Don't choose any other reason! I'll give you a full refund! Don't choose any other reason! Remember!
Good_shoes_factory 9:39:53Hello, friends, please apply for a refund, choose the buyer does not want, or worry about customs detention, do not choose out of stock! Don't choose any other reason! Don't choose any other reason! I'll give you a full refund! Don't choose any other reason! Remember!
Good_shoes_factory 9:39:54Hello, friends, please apply for a refund, choose the buyer does not want, or worry about customs detention, do not choose out of stock! Don't choose any other reason! Don't choose any other reason! I'll give you a full refund! Don't choose any other reason! Remember!
Hello, friends, please apply for a refund, choose the buyer does not want, or worry about customs detention, do not choose out of stock! Don't choose any other reason! Don't choose any other reason! I'll give you a full refund! Don't choose any other reason! Remember!
Good_shoes_factory 9:39:54Hello, friends, please apply for a refund, choose the buyer does not want, or worry about customs detention, do not choose out of stock! Don't choose any other reason! Don't choose any other reason! I'll give you a full refund! Don't choose any other reason! Remember!
Articulate4me 11:39:48The item is out of stock, I did not change my mind. I wanted the shoes you did not have any style in my size, and that's the reason.
Hello Anthony G,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Ordered Kawasaki ZX9R fairing in golden bronze. Received Copper Red. Didn't fit. No reply. Disgusted.
Hello Andrew R,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I bought some shoes a month ago and in October 1 the estimated time of arrival was October 18, I thought ya perfect for Christmas right it took them over a week to deliver them and it would say (delivery pending) it stayed like that till now it doesn't give me a location or nothing I keep contacting the seller and nothing it's just honestly horrible service and very uncommitted!
Hello M C.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Avoid dealing with DHgate scammer group that collect a huge numbers of scammer.
Please let's take a serious action to end the scam cases we have to take legal way to save our refund.
I need money urgent to save brother's life, he needs an urgent operation and my refund will save his life.
I am still keeping to beg them for processing my refund as soon as possible but they always giving false information,false promise and false solution. I am suffering for 3 months, but my emergency situation now made me anxious to save my brother's life.
The seller keeps his rubbish product as well as my money...
DHgate and the $#*! seller keeping lie without any response to my critical situation...
Hello Nemo A.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Seller shipped incorrect item, sumitted pictures of the supposed item as evidence and DHGate sided with seller.
Will never use again.
Hello Kevin B.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
They removed the "cancel my order" option and the "open dispute" option. I messaged the seller and company to cancel my order right after it was placed (and should not have been) when it was "awaiting payment". They ignored my request. Then it was showing shipped. I again messaged them, and no response. I even started a live chat and emailed the management team. No help at all. Terrible service, terrible. Please do not buy anything here!
Hello Farnaz G.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Unexplanatory business that sells you products that are vague when you buy them...I ordered this and they gave me something else. They lie about the product they are selling. Tried to contact them during the whole shipping process and they did not respond. Consumer IS NOT #1...NO...NO...NO...
Hello Michael S,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I got completely scammed out of a lot of money. I ordered something in October and a month later after I had attempted to reach the seller several times because there was no tracking information, the site later said the seller's "store does not exist". I emailed Dhgate to request a refund and they tried to tell me the order had been delivered, which it definitely had NOT. I got scammed out of more than $60
Hello Elizabeth B,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
My order took two months to arrive and then the bag was so incredibly cheap looking. I paid $90 and once I sent the photo, they offered to reimburse me $14. Total scam!
Hello Juliet D,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Liars and Cheats, sold me a used cell phone, shipped back twice, no refund, no answer, no customer service, just thieves, 40 of them!
Hello Richard F,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
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Hello Timothy L,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com