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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Ordered and received product just shy of 3 weeks later which was expected for prescription glasses. They were one of the only dealers with the exact frames I wanted. There was confusion about my script so they called & emailed. I received updates throughout the process. I would definitely order from them again. The only thing that could improve is I received a Dior Homme (men's) case for my Lady Dioro (woman's) glasses. I would much prefer a case that doesn't say "Homme" on it lol. Glasses themselves are perfect!
Glasses took over a month from the order date to ship. They were received broken and incorrect lens type. The frames we're obviously cracked when the prescription lenses were put it, but that didnt stop this company from sending them in the mail anyways. I also paid $50 extra for mirror lenses, which I did not get. Attempts to get a refund went ignored. I was finally able to get ahold of someone who wants me to pay to ship these across the county to the lab to be "analyzed". What a joke
Hello Matt, Customer satisfaction is our first priority, we are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or question
My glasses were supposed to arrive within three days. One week passed, then another. I was starting to get scared but online they did say prescription orders took longer, plus I asked for a bunch of extra enhancements (thin lenses, no shine, ect...) so I told myself that's all it was. By the middle of the third week I was looking at all the bad reviews and they didn't answer the given phone number even during business hours and I WAS LOSING MY MIND. I paid 250$ and I'm kind of poor so I was about to cry when I emailed them. They assured me that my order was just backordered and they got it on track now and that I'd get a shipping notification within the week. The week passed and I emailed again saturday freaking out. Monday they replied and by tuesday I got my shipping confirmation. It's now friday morning and my glasses arrived perfectly and just how I wanted. Sorry for doubting you and THANK YOU designer glasses for making $600 into $250!
Hello Katherine, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. Sincere apologies for the trouble caused to you. We would like to apologize for the delay in the delivery of the order you encountered. We are always eager to get feedback from our customers. Thank you for taking the time to write to us. We assure you that this doesn’t happen again. We look forward to serving you again soon!
Don't even bother ordering from this company. I got several e-mails about how my order was processing but never shipped. Even as I am writing this review, the website still indicates shipping within 2-3 days. I guess I complained enough that they simply refunded my monies. Total schlock outfit operating out of a grubby storefront in Brooklyn. BEWARE!
Hello Lisa, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time but due to demand for the product truly exceeded our expectations, leaving our stock depleted. Again, we are very sorry for the inconvenience. We are going to take steps to ensure that this situation does not happen again.
First time ordering from this website. Customer service is amazing I Love my new glasses they fit perfectly!
Hello Frida, Thank you for your feedback and kind words. We value your trust in our company, and we will do our best to meet your service expectations. We look forward to serving you again soon!
I paid for 2 day shipping have no received them it's been 10 days and when I check for my Ofer status it just says received I been trying to email them for days and no response
Hello Karen, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time but due to demand for the product truly exceeded our expectations, leaving our stock depleted. Again, we are very sorry for the inconvenience. Kindly let us know if you have not yet received your order or any other concerns or questions through email support/cha
I am in love with my new Gucci sunglasses! Just make sure you pay with a credit card because if the post office loses them in transit you are on your own. But these arrived in better than perfect condition for a great price!
Hello Gayle, e are incredibly grateful that you took the time out to leave us a 5-Star review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
I purchased 2 sets of glasses and they charged me for both but only sent one pair.
Customer service is nonexistent. Now i need to do a chargeback.
Company is completely unresponsive once they have your money. BEWARE
Hello Joseph, Sincere apologies for the trouble that has been caused to you. Kindly let us know if you have not yet received your 2nd product or any other concerns or questions through email support/chat., We'd be happy to look into the matter and try to rectify the situation.
I tried to buy glasses and they were taking quite a while although I paid extra for shipping to send them. I then got notified that I would need pay an extra charge for polycarbonate. Why was that not conveyed upon purchase? Have you not ran into this 100s if not thousands of times previously? I cancelled and they still have not refunded nor have they sent any product. Run, run quickly.
Hello Jeffrey,
Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Exactly as described- will purchase again many times in the future! Shipped very quickly and was the best price I could find any where!
Hello Carol, We can’t thank you enough for the kind words about the product and our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again.
Whatever you do, do not order from this company. This company is a scam!
As soon as you put in your credit card information, it will be charged to your card. Days will go by and your order will not ship and even if you try to email them they will not reply. Also, don't bother leaving a voice message because they will not call back. Also, they never answer the phone.
Hello Sarah, Sincere apologies for the trouble caused to you. We would like to apologize for the poor service and delay in delivery of order you encountered. We are always eager to get feedback from our customers. Thank you for taking the time to write to us. We assure you that this doesn’t happen again
They are going bankrupt!
I have not received my refund yet after 3 months
They did not fill my prescription correctly and I returned the glasses but never got a refund
Hello John, We want to apologize for the inconvenience caused to you, Kindly share further details along with your order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
I ordered Altair designer frames for HALF of what my eye doctor quoted and even less than half of what Altair's "only authorized" web dealer wanted to rook me out of. I got a USPS tracking Number and received them in about 10 days. They are the real deal! No shipping & no Tax for me. I e-mailed them once out of paranoia and they replied right away.
Some of their negative reviews are people who want everything I got in ONE DAY! I will return here in the future when I need new glasses!
Hi Ron,
Thank you so much for taking the time to leave this review. We appreciate your business. Please let us know what we can do for you in the future.
Don't believe the advertising. I was supposed to get my frames last Wednesday, they advertised "fast shipping", I relied on what they advertised, made appointments by when they said I would have my frames, that was last Tuesday and of this Friday, still nothing. They have my money and I have nothing. I get delay noticed from Google Express who even gave me a 10 dollar coupon off my next order like there would be one, I don't think so.
Hello Mary, thank you for bringing this matter to our attention. We would appreciate if you would contact our customer care team by calling to speak with a customer care representative about your recent experience.
HORRIBLE CANNED EMAILS AFTER A WEEK, I AM TOLD SUNGLASSES ARE ON BACK ORDER WITHOUT DETAILS OF WHEN IT WILL BE IN STOCK
THEY HIT MY CC IMMEDIATELY
HAS ANYONE SUITED THESE THIEVES
Your order is confirmed
You'll receive an email and text when your order is ready.
Order updates
You'll get shipping and delivery updates by email and text.
ALICE CHALONA
Hello Ali!
We want to apologize for the inconvenience caused to you due to delay in delivery of the product. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back ordered dates. Again, we’re so sorry for the delay and the inconvenience. Please let us know if you have any other concerns or questions through email support/chat.
I ordered sunglasses two weeks ago and I still have received a email that my order has been shipped and they haven't emailed me back and I tried calling and the wait was an hour worseeeeeeeeeeeeeee optics ever! If I could rate -0 i would
Hello Jalises, We are very sorry that you did not receive your order in a timely manner and apologies for the poor service you encountered. We try to give our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your order or any other concerns or questions through email support/chat.
Horrible company and even worse customer service. Weeks after ordering i contacted several times asking when I'll recieve them. All you get is a generic message back they will be in touch. 3 weeks later they cancel my order with no explanation at all! Purchased as a gift and now im screwed trying to replace them.
Horrible stay away
Hello Eli, We would like to apologize for the trouble you had to go through and sincere apologies for the poor service you encountered. We try to give our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have any other concerns or questions through email support/chat.
I ordered a pair of sunglasses from this company. The order was shipped but the post office sent it back to the company. I sent them an email asking could they redeliver my package and no reply. So I sent another email still no answer. Now I am on hold with customer service, I have been on hold for an hour and 45 minutes! At this point I just want a refund! Never again will I order from this company!
Hello Jouniel, We would like to apologize for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your order or any other concerns or questions through email support/chat.
I can not be more satisfied with my purchase. Very good prices. Excellent customer service. 100% satisfied.
Hello Carolina, Thank you for your feedback and kind words. We value your trust in our company, and we will do our best to meet your service expectations. We look forward to serving you again soon!
They are really good at taking your money, but not so good at sending you your glasses. I called and talked to customer service before I even placed my order to make sure they could make my slightly complicated prescription - I have prism in my glasses and not everyone can do that. I had a nice conversation with customer service and expressed my reluctance to order from an online company as I had just been burned by EZContacts (you can read my review). The woman assured me there wouldn't be any problems. I confirmed that the frames I had picked were in stock and that my prescription was something they could do. Fast forward to a month later and still no glasses. I did receive glasses in about 2.5 weeks, but the prescription was totally wrong! I contacted them and they sent me a shipping label for the return. Since then... crickets! I have called and emailed customer service and I always get the same response, they are almost done. Well my glasses may not be done, but I am! I guess you do get what you pay for!
Hello Jennifer! Thank you for reaching us, We Deeply apologies for the inconvenience caused to you. If we have shipped you wrong glasses and sent return label for the correction of your lenses, it might can take a while to re do you lenses at our lab. If you faced any concern in shipment of you lenses, we request you to kindly write us back through mail or chat. And we will try our best possible way to assist you and resolve your concern at the earliest without complaints. Hope to have you back soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello KD, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!