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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Got my product in about 10 days including holidays with standard free shipping... ordered frames to replace an old set using the same lenses, worked out perfectly
Ordered dec 15TH, no customer service! No answer, no return of calls or emails! Scamed me out of 310.00 will not rest!
Hello Adam, We would like to apologize for the poor service you encountered and very sorry to hear that you had trouble with the delivery of your package. If you do not have your package by now kindly provide us further details along with your order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
I received an order confirmation as soon as possible when I place the order within 24 hours, but they still haven't deliver my order, and it's been like 10 days.
Hello Bao, Thanks for letting us know, We are sorry we let you down. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
I am very happy with the purchase I made, the glasses are great. Delivery was fast and I will definitely be ordering again soon, thank you
Hi Dinanna,
We’re so glad you had a good experience. Looking forward to serving you in the future.
I order a set of eye glasses from this company, and then recognized that I had mistakenly clicked on the wrong shipping address. I wrote the company and they changed the address very quickly and caught it on time before the glasses were shipped. I'm very pleased with their customer support and I love the eye glasses!
Hello, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
I do like the glasses, but was told I would have to pay to send them back to get prescription added into them. So I will probably just find a glasses place by me to bring them to instead, but they came to me packaged well, in good condition, and what I was lookin for
Hello Jordan, we are glad to know that you have loved our services. We always prefer to service better and do the team work on time and make our customers happy and after we receive such positive from the customer like you, it means alot.
Really like these glasses. I wish they could make the stems more durable. I had one pair last 1 1/2 years.
Hello Henry, Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
Designer Optics had the best pricing, but also an amazing tracking ability. As this order was shipped to me internationally I was nervous but it went very smoothly. Thanks again!
Hello Jason, Thank you for your feedback! We are happy that you had a good experience and hope to see you again soon!
My glasses were exactly what I had hoped for! They arrived quickly and in great condition. I will definitely order from this site again.
Hello Candace, thank you for sharing such kind words with us.
Just why i asked for shipped in a timely fashion even during the back Friday rush thanks will forever do business with them and authentic as ever!
Hi Holly,
Thank you. We value our customers and understand how important it is to offer exceptional service.
I admit, I was apprehensive but you can't beat the price and if they came to me looking as good as their picture, then I would be a Winner. Well, I AM A WINNER! VERY Pleased!
Hello Faith,
Thank you. We set a high standard for ourselves and happy to satisfy your expectations.
My order arrived in perfect condition and expeditiously! Price was very fair and fit great. No need to go to my optician to size! Very satisfied customer! I have received a lot of compliments, and it goes really well with our Flight Attendant uniform too! Thank you!
Hi Luisa,
Thank you. We like our customers to be happy and yes we did it.
I ordered for a glasses online and paid for fast delivery. Is a week now and they still not ship it. I should read review before making purchase. Pls read review before making any purchase cos I made a big mistake.
Hello Ola,
We are really very sorry for the inconvenience caused to you. When you placed order, product might had back-ordered thats why we were not able to ship them same. We hope to provide you better service next time.
The Flexon Edison 600 is an excellent frame as I have been using one for my prescription DriveWear sun glass lenses for a year.
I wanted another one for my regular eye glasses. My new Flexon Edison 600 arrived in excellent condition.
I just wish customer service could be more expeditious in responding to customer inquiries. My email question about temple length -which should be Included with size measurements on the website- was not answered for 48 hours. This delayed me placing the order and consequently delayed delivery. This will delay my progressive prescription being filled. Was hoping to have my new glasses before starting our Thanksgiving Road Trip.
Would be nice if customer service could answer phone calls on weekends or a little after 2PM PST.
Good news is: I'll have my new eye glasses before Christmas.
Hello Jay, Thanks so much for giving us your take on how we are doing. We're glad to know that you liked your product. Sincere apologies for the poor customer service you encountered, we will definitely take steps to ensure that this situation does not happen again.
It took a couple days longer than the website suggested but if you're willing to wait a couple days for frames that arent available anywhere else in the colors you want that also happen to be a fraction of the price, Then I highly recommend this site
Hi Ryan,
Sorry for the delay. Sometimes we have to handle huge orders which affects other orders. Thank you.
This company did send me a quality pair of glasses at a great price. But... the frames I picked out were out of stock, and I wasn't told this until a week after I ordered. The company did not communicate with me. When I contacted them they were always on vacation for Jewish holidays. I'm glad I primarily wear contacts because waiting almost two months for these glasses would have put me in a real bad spot if I needed them for primary wear. I won't use them again.
Hello Karen, Thank you for reaching us. We Deeply apologies for the inconvenience. We specifically mention the status of the order below the product name, Possibly it might got skipped from you, in case of awaiting so long we also provide exchange option with any other In stock product if you may require and if you do not wish to wait or exchange we also provide option for Cancellation. We are sorry if you did not received any options from our end. This time we are specially taking care for your satisfaction. As customer satisfaction is our first priority we will try to deliver and fulfill all your expectations. Hoe to have you back soon.
The sunglasses & case exceeded my expectations! I have an abnormally small face & these glasses are perfect! They are so stylish and high quality!
Hi Lauren,
Thank you so much for taking the time to leave us this amazing review.
Stay away from this company! Ordered sunglasses online from Designer optics. Didn't receive any order confirmation. Emailed them questioning whether the order was placed. Then emailed two more times. Then phoned each day for 8 days. Left messages; no response. Contacted my credit card company and learned I had been charged. I again emailed them notifying them I wished to cancel the order as I ordered them from amazon, due to lack of any acknowledgment from them for 8 days. Low and behold, a sudden response from them saying they had already shipped. Shady operation. Save yourself and do not put yourself through the frustration of dealing with this store. The price on Amazon was lower, I received order confirmation immediately, and they shipped within 24 hours.
Hello Teresa, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are going to take steps to ensure that this situation does not happen again. Please do not hesitate to contact us in the future if this or another issue arises again.
I ordered sunglasses 1 month ago and they came in with scratches. Since then I have been unable to get a return authorization number to send the product back. No response from customer service. I am disputing the charges with my credit card company. The small savings they offer are not worth the risk.
Hello Jaro,
Sorry for the inconvenience. If you are not satisfied with your product we offer a return for refund or exchange policy within 14 days of delivery of the order.
Love my frames and the shipping was super fast! So grateful I found this site! I fell in love with a pair of Coach frames at a eye glasses store but couldn't spend $180 on them. I found them for HALF OFF on this site and was so excited to get them.
Hello Emily, Thank you for leaving a 5-Stars review, and thank you for showing trust in us. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam, thank you for taking the time to share this positive review. We are looking forward to serve you again.