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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Item was ordered from website easily. I marked that I wanted shipment updates. Every step of the way I knew where I stood as far as processing and shipping my order. Got here promptly. Would do business with them again if need be.
Thank you for everything. I really expected something to go wrong because of the reviews and see how cheap these were I expected them to be used or a knock off. But you proved me wrong! Everything went smoothly, shipping was fast, and I love my sunglasses! Thank you for everything!
Hello Hanan, thanks for leaving us such a wonderful review.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are looking forward to serve you again.
Perfect, not a stone missing, dazzling and sparkly perfection. Brought them to Costco for lenses the day after they arrived.
Hello Kathy, We are grateful that you took the time out to leave us a review and also happy that you have loved the product.
Love my new sunglasses, they were everything I wanted and more! They arrived in a timely manner and it was free shipping. Great experience shopping with Designer Optics.
Hello Mazzi, thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Found matching Eddie Bauer frames on Designer Optics website after damaging my initial. Decided to give them a shot. Nice frame at a good price. Fast shipping. Overall, quite satisfied with my purchase!
Hello Eddie, thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their store experience.
I've been searching for these frames for a long time and when I was able to find them they were so overpriced until I found them here! Thank you! I love them!
Hello Cindy, thank you for taking time for sharing your wonderful experience. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Due to all the negative reviews I was nervous about receiving my order. I did receive it but I'm skeptical not sure if they are authentic Versace glasses. Save your money folks!
Hello Tiff, Thank you for your review. All frames that we sell are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. We offer return for refund service, when you receive a product and don't like it you may return it for refund.
Thank you
Nice glasses from Ralph Lauren! Havent taken them off since i got them & compliments everywhere i go. Great buy
Hello Mike, We are happy to hear you had a positive experience. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
I got an email saying my order was delivered. However I have not gotten my order going on two weeks now.
Hello Jevard,
We are very sorry that you have not yet received your order. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
Very nice frame, took to optician for lenses. Exited to see final results. Very good price, purchase was easy and fast.
Hello Grace, thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Worth it, I ordered 1/2, sent out 1/16 & with the holiday I got them today. Good lenses, I'm happy. A+, I hope this helps someone contemplating them.
Hello Tyler, thank you for sharing your experience with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are looking forward to serve you again.
I saw a pair of glasses I had been looking at in my doctor's office but, couldn't justify the cost. I found them on this website for 1/3rd the price. Since I never used this website before, I decided to check out the many reviews. The first thing that caught my eye was a warning from a search engine saying their were multiple positive reviews coming from a single IP address signifying someone was trying to elevate the overall business rating. The second warning was the multitude of consistent complaints about lack of shipments when promised, charges made without shipments and wrong orders received. I can expect a couple of cranky customers but, there were too many people with the same problems. Thanks you to everyone who took the time to post your reviews. You saved me the $ and headaches dealing with this scammer!
Hello Roseann, your review is very concerning to us. You may go through our website again and then you could conclude about our website. The reviews updated by our customer is because of our services. We would like you to give us opportunity to server you in future. We would appreciate another chance to earn your business with us.
I receive the email explaining the shop, with updates. The glasses coming in the time they tell me and the glasses are perfect.
Hello Liliana, thank you so much for to write these kind words. We really appreciate your business. Please let us know what we can do for you in the future
I suggest always using PayPal with a website or company you are unsure with. It provides extra security and insurance on your order. The reviews on this company scared me but, I didn't read them till after I order. So I filed a dispute through PayPal basically saying, "if they are scamming people I need my money back." Designer Optics contacted me right away through PayPal and sent me my order within 2-3 business days as promised. Good customer service, Great Product
Hello Joelle, thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience. Kindly let us know if we can help you more.
The price was over 50% off of retail value, the website was straight forward and easy to use. The contact was very professional, very informative and kept me up to date on everything. The shipping time was amazing, wonderful transaction all away around.
Hello Richard, thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I purchased a pair of sunglasses and they have yet to respond or update my order. All the negative reviews are true.
Hello Sebana, We are very sorry that you did not receive your order in a timely manner. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Please let us know if you have any other concerns or questions through email support/chat.
No customer service, the contact Phone number does not exist.
They sent me my purchase to a different address because of a mistake in the zipcode that I didn't write, I sent several messages and still have no answers, looks like a scam.
Hello Jorge, We would like to apologize for the poor service/product you encountered and for the mistake by our side.
We have made customer satisfaction our main priority. If you could give us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.
Do not order this place will rip you off it's a scam 1 month later and they just keep telling you they will ship next week! Save yourself some time and just purchase elsewhere!
Hello Kika, We are very sorry that you did not receive your order in a timely manner. The demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/chat.
ALERT!
Beware of their attractive prices which could ultimately cost you such A LOT!
Believe the so many negative comments, on Yelp for example. https://www.yelp.com/biz/designer-optics-brooklyn-6
In addition, the first page of Yelp requires you to read an important WARNING about Designer Optics reviews: "SUSPICIOUS review activity. We have noticed suspicious verification activity for this company, which means that a number of positive reviews come from the same IP address or from users that we have identified as possible participants in a circle of misleading reviews. "!
I had a very unpleasant experience with Designer optics.
The health of our eyes deserves much more attention!
Hello BAUDOUIN, Sincere apologies for the trouble caused to you. I would like to apologize for the poor service/product you encountered. We have made customer satisfaction our main priority. If you could give us further details, We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or questions.
II hesitated to order from this company because of negative reviews, but I had two flawless transactions, and my frames cost less than half of what they would have been locally. My experience with them was excellent.
Both times I ordered I checked by phone to make sure the frames were in stock. I called during their listed open hours; the phone rep was personable and friendly. After I placed my order I got periodic email updates and tracking information, and my frames arrived exactly as predicted.
Hello Laurie, thank you for putting trust in us. We always provide our best customer services so that customers do not have to worry about their orders. We really thank you for your kind words. We are looking forward to serve you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracie, We are happy to hear from you that you had a really good experience with us. Looking forward to serve you in future.