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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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I saw the pair of sunglasses that my mom had been wanting for a while and decided to order it about two weeks in advance to Mother's Day. Took payment immediately, no confirmation on item being shipped. Contacted PayPal to investigate and then designer optics decided to email me. By then PayPal canceled and d. O said my order was on back order but canceled. So upset, I lost opportunity to purchase from other sites at the time now prices have all gone up everywhere. Never again dealing with this phony website. Also my item was available on the site for shipping within 2-3 days. Hm so quick enough to take money, with no order shipped after 10+ days, and then reach out after PayPal investigates.
I ordered glasses Dec 2019. I ordered progressive lenses. They took a month to come only to find out the height was off. I sent them back. After the go around, they sent the replacement back with scratches on both lenses. I sent them back again. After waiting a month, I emailed asking about status. They tried to act like they didn't receive them. The stopped responding to email. Ha, I had a tracking number and insurance through USPS. THey were hand delivered. By the way, I paid shipping to send them back both times. When I recieved the next replacement, I see that they used a cheaper antiglare than what I ordered and paid for. This pair has a purple glare. People are asking why I have purple glasses. The original glasses and a slight greenish tint that was barely noticeable. Now it's May 2020 and spent $550 dollars between the order and return shipping fees. 6 months of waist. Do not order from these incompetent people. Another issue, when they returned my glasses the last time, I received two packages. The second package was another pair of glasses that I didn't order, didn't frame and prescription. Obviously some other persons order. No paperwork included. Now that person is going to wonder where their glasses are at. Just dumb.
Hello Warren, your review is very concerning to us. We would appreciate if you would contact our customer care team. When the product is in backorder by the manufacturer, we do inform the customer about the estimated timing and keep them updated. We always aim to deliver a great experience and all the charges are as per our policy. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.
STAY AWAY! Another buyer who got caught up with a fluffed up bargain. You save a dollar because they simply DON'T have the capacity to offer good or fair customer service. This website has policies with several loopholes that will put the buyer AT RISK! Poor business practices as they been responding to angry customers about their backed up orders/issues on social media instead of addressing customers directly and PRIVATELY! I will not accept any item from them and will continue to express the experience I have had to go through. Countless emails requesting a cancellation only for them to be slick and push through the order against my wishes anyways. Save yourself the headache and use a professional optical that may charge just a little more for the peace of mind that this cheap brooklyn-basement company simply cant afford to do.
Hello Jon, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.
I do a lot of research on frames before ordering online, so I had a couple satisfactory purchases from this company, but not because of the information they provide on their site, or through support, but because I researched it. Their customer service is horrible. You may or may not hear from them for up to a week after placing your order, and after they take your payment. And when they do finally send a note that your order has shipped, it's days before you can track it. (I suspect it's coming from somewhere other than New York.) Additionally, please note you cannot return RX glasses. They state this in the policy, but it's buried. There are other online companies (i. E. GlassesUSA) that are much more transparent (and you can return RX) with great customer service.
Hello Jan, We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We do our best to train all of our representatives on how to properly handle customer issues, but your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always here to improve our customer service, and your feedback is essential to that process.
If you want to buy something from a business that doesn't ship within the days advertised and blocks you on social media when you ask for a refund this is the place! Email does not work as well. They do not contact you if you fill out a form online.
Hello Ashley, We would like to apologize for delay in delivery of the product, We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Kindly let us know if you have any other concerns or questions through email support/chat.
I'd suggest to avoid this business. I return the item I bought. It has been more than a month and I haven't received my refund from them yet. I do not know how to resolve this. They don't answer phone and emails. Stay away from this business.
Hello Tina, We are very sorry that you have not yet received your refund. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
Where do I start? Bought expensive sunglasses, they took payment immediately and then proceeded to ignore emails asking for shipment. We are now in day 7 and still no shipment of my sunglasses. Never again.
Hello David,
Thank you for bringing the issue to our attention, we will definitely try to provide more accurate information in future. We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for the inconvenience we have caused and looking forward to filling your future orders in a timely manner. Kindly let us know your concerns or questions through email support/chat
We were SUPER skeptical throughout the entire process... even after having received, opening and using the sunglasses. Even now, a few days in, we're still suspicious... haha.
And we made sure to use ApplePay (PayPal is smart too) to have a backup return/claims dispute alternative to assure you get your money back.
But I got to say, I am pleasantly surprised. Ordered a pair of Saint Laurent sunglasses that were discontinued and could not find at any Nordstrom. Only was available at our local Solstice sunglasses shop at the Glendale Galleria at full price. But the price at Designer Optics was just about half price! So had to give it a shot!
To our surprise, we were definitely glad we went for it.
Ordered on Sunday. Received them on Wednesday (a day earlier than the estimated delivery).
I've read so many positive reviews but WAY more negative reviews about never receiving products, questionable authenticity of said products and horrible and lack of customer service. I even tried calling them a few times with NO ANSWER and reached out to customer service via their online inquiry form just to try and speak to someone concerning my order going through. Never got a response.
I was searching through google maps and street view, and see that there used to stand a brick and mortar Designer Optics shop. But recent photos don't show their signage being up anymore. That was weird.
Authenticity: they look and feel of proper quality. We tried on the sunglasses at Solstice at the mall just a couple days before and they appear to be identical. So that's a relief! Sunglasses case and packaging also seemed right.
Also, oddly enough, received all the follow up emails and notifications regarding order confirmation, order status, shipping, tracking and delivery.
Ordered on Sunday. Received them on Wednesday (a day earlier than the estimated delivery).
I can't speak about customer service because I didn't experience any. But the entire process of ordering, follow up emails and confirmation, and even delivery were all on point!
If you decide to order through them, GOOD LUCK! Hope you have the same luck I did! If you're unsure, just be sure to use ApplePay or PayPal to pay as a sort of insurance for your refund or money back.
I'll take off. 5 of a star because I just wish there was some kind of customer service rep that would've gotten back to me and reassured me during the process. So nearly a perfect experience. But the fast delivery eventually but quickly settled my hesitation and worry of getting our sunglasses!
Hello Jonathan, Thank you for a very well-rounded and thorough review of the product and service. We appreciate your hard work in putting this review together. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
I will be ordering from here again. All of my glass came and were perfect. The prices for the frames are unbeatable.
Hello Jessica, thanks for leaving us such a wonderful review.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
I saw a pair of glasses in a high end optometrist store that I fell in love with but they were over $400. I took the information and found them at Designer Optics for less than half price. AMAZING! I also received the order fast for only $9.00 more. I couldn't be happier. I keep telling friends about my great experience. I'll be back!
Hello Shelly, we are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to serve you again.
I ordered frames from Designer Optics. They took 2 weeks to receive them and Designer Optics sent the wrong color and top of that they were filthy dirty. I called their customer service phone number MANY times, left 2 voicemails. They literally did not answer their phone. Sent numerous e-mails. I also filled out their online return request form (or whatever it is, useless) twice. Designer Optics only response was an automated, generic e-mail "I see you have received your order, I hope you enjoy them" Esther.
I opened a dispute with PayPal and it was decided in my favor, however-PayPal told me that Designer Optics couldn't even be bothered to provide THEM with necessary information that had been requested.
I WOULD BET THAT THE POSITIVE REVIEWS HERE ARE 100% FAKE! READ THE YELP REVIEWS!
MY WORST ONLINE SHOPPING EXPERIENCE EVER WAS WITH DESIGNER OPTICS, PERIOD.
Hello Racquel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
The website had all the current, glasses and sunglasses at a tremendous savings.
I was quite impressed
Hello Jeri, thank you so much for taking the time to leave us this amazing review.
Price was amazing, shipped next day and arrived quickly! I also received updates about the status of my order, so I knew exactly when to expect it. The sunglasses were in perfect condition as well. Thank you!
Hello Jess, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I got my frames faster than expected... The only thing was the plastic part of the arm that goes behind the ear was a little bowed out but luckily my eye doctor's office is a full service facility and were able to straighten them out for me so I didn't have to return them... Other than that the frames are the best
Hello Orlando,
Sincere apologies for the trouble that has been caused to you, we do offer return for exchange/refund within 14 days of delivery of product. Kindly let us know if you face any issue with the product in future.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I ordered two pairs of glasses from them. At the time that i ordered them. I was told that they were in stock, and set aside for me. After 8 business days. I was sent another email. Saying that they weren't in stock. So i read a few reviews and opened a PayPal complaint. After the complaint was opened. Designer Optics asked me to close it. Because my glasses were ready, and they wouldn't send them till i closed the PayPal dispute. I said no. They sent one pair of the RX glasses, and because they sent a package PayPal ruled in there favour. They could of sent an empty box. But instead they sent one pair of glasses. Instead of two. These people are only interested in stealing your hard earned money. Through their fraudulent business. As you can see in the photos below. Only one pair of the two pairs. Could of even fit in this box.
Hello Victor, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. This is also to inform you that the availability of the product is in the hand of the manufacturer, unless the product has not been sent to us, we are unable to proceed with the rx or shipment. We try our best services to make our customers happy and we are also in the attention of your reviews to make our services firmer, therefore we like to thank you for the experience you have shared.
I received the frames that I wanted and they were perfect! Had trouble with contacting the company for a tracking number. Once that problem was corrected, my frames were delivered quickly.
Hello Denise,
Thanks so much for sharing your experience with us. We strive to do better in the future and are always appreciative of the feedback you provide. Thank you
Very easy to order and pricing was much lower than in the store. I will recommend to all of my friends.
Hello Nancy, thank you so much for taking the time to leave us this amazing review. We are looking forward to serve you soon!
Just bought them at LensCrafters and they charged me $277 I looked online and found your website and got them for $110 I cancelled the order with LensCrafters saved 140.00!
Hello Kim, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We have offers going out in our website, please do check out! We are looking forward to serve you again.
My first time purchasing glasses online. Was a little nervous and hesitant to order any type of glasses online as I have worked in the optical field for a few years and had read some reviews. I decided to take a chance and buy MK glasses, just the frames only though. Price was very good less than $60 and it was delivered within a week, came with a case and cloth. Only thing was the there was only 2 bridge sizes to choose from but ill still make the size I got work becasue I love the frames! With this experience I would order from here again. Thanks!
Hello Ki, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I have ordered excellent Armani frames the first time, the 2nd time don't fit my wife's face. Need info on return to exchange. Order number SY*******
Hello Nelson, You may reach out to us via email or chat process to check the status of your order. Our customer service updates the status regarding the order instantly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lol, we apologise for the bad experience you had to deal with our website. The product availability is in the hand of the manufacturer as we provide authentic product. Sometimes the product are been backordered from the manufacturer and the estimated date is not provided. We do have option for exchange with the product that is available in stock or the product that customer would like to buy, so that there should not be any shipment with the delay. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.