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The company has garnered a reputation for high-quality, beautifully crafted products that appeal to customers seeking unique baby items. Many reviewers praised the aesthetic appeal and functionality of the baskets, as well as the prompt shipping and overall satisfaction with their purchases. However, concerns regarding customer service emerged, particularly related to delayed responses and inadequate support for issues such as missing items or shipping complications. While the craftsmanship and design are frequently highlighted as strengths, inconsistent customer service experiences indicate an area for improvement that could enhance overall customer satisfaction.
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Love everything about this company! Beautiful bassinet's and I'm very happy with our sheets. Thank you!
I bought this for my new granddaughter! It came within 3 days! It arrived in excellent condition and actually better quality than I expected!
Quick customer service, well responded and efficiently delivered
I received my order very quickly even I was surprised.
The products feel and are exactly how they look on the screen.
Very good job.
Bravo to the team.
Very satisfied with our beautiful bassinet. Did not come misshapen and was well packed. The instructions for putting together the fixed stand were not entirely clear, but was able to manage putting it together by myself. We have ordered more waterproof mattress liners since one is not enough when dealing with blowouts.
We purchased the item from a gift registry. When it arrived, we simply had 2 baskets. Yes, nice quality, but how do I get a bassinet with no base. It shows it in the photo. I understand the display has to look nice to sell, but I ordered a bassinet. I did not know they came without legs or a base. I am disappointed in the product but it is a gift that my family had on her registry. I hope she knows she is getting 2 baskets. I still may check with customer service. Shipping was prompt though.
Beautiful pieces! I don't just love the aesthetic of these pieces, but also how easy it is to maneuver in our small space. Quick shipping and so thankful because baby arrived earlier than expected! Easy instructions - I was able to easily put together the stand by myself, while 9 months pregnant.
Fast and easy delivery. Was surprised at the weight of this bassinet. Well made and beautiful.
This is the second one I have purchased. I bought one for my grandson and now I am buying one for my granddaughter. They are perfect
Everything was perfect, it was exactly what we had wanted.
It was fantastic; I received the product in a timely manner and it looked exactly as I want.
This Moses basket was just what I was looking for, and I was so happy to get it on sale at a great price. I feel giddy with excitement when I see it and can't wait for our little boy to get to snuggle up in it soon. It came on time, clean, and in perfect condition. Very happy.
Great order and delivery experience. Thanks for the ease.
Everything came in SO quickly and was exactly what I wanted! I am very impressed and will be using this company again in the future!
Ordering is always a breeze and I've never had any issues with products. I will continue to purchase from Design Dua!
We just received today! It's beautiful and is going to be so useful.
Ordering was easy and it shipped really quickly! It is perfect for my little one due in June!
The bassinet came in so quickly and looks so cute in my nursery. The quality was much better than I expected.
Easy to order and like that I got free shipping on this expense item. Do not like FedEx they gave me 3 different delivery days.
Easy delivery, and liked the tracking info, as it helps to be available to secure package. Thank you for this service, and for the easy of ordering online.

