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Design DuaReviews 164

3.9

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Design Dua Reviews Summary

The company has garnered a reputation for high-quality, beautifully crafted products that appeal to customers seeking unique baby items. Many reviewers praised the aesthetic appeal and functionality of the baskets, as well as the prompt shipping and overall satisfaction with their purchases. However, concerns regarding customer service emerged, particularly related to delayed responses and inadequate support for issues such as missing items or shipping complications. While the craftsmanship and design are frequently highlighted as strengths, inconsistent customer service experiences indicate an area for improvement that could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
23
quality
143

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169 reviews

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Ohio
1 review
0 helpful votes
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In love!
April 15, 2022

It's beautiful, practical, shipped well. Plus they have excellent customer service.

Date of experience: April 15, 2022
California
1 review
0 helpful votes
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Lovely product
April 15, 2022

Went very smoothly, thank you. Very pleased with the selection and the shopping experience with your company.

Date of experience: April 15, 2022
Illinois
2 reviews
0 helpful votes
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Beautiful products, easy to order
April 15, 2022

We are so excited for our baby, arriving soon, to use these products. Everything came so quickly and is beautifully crafted.

Date of experience: April 15, 2022
Oregon
1 review
0 helpful votes
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Great company!
April 15, 2022

So far everything I have gotten from this company has been high quality! I love everything I have got. The sleep gowns, nursing pillow, and bassinet are all amazing. Love them!

Date of experience: April 15, 2022
North Carolina
1 review
0 helpful votes
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Just what I was looking for
April 15, 2022

Item arrived super quick and it is perfect! Absolutely love it

Date of experience: April 15, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful product..
April 14, 2022

I had a few questions about this natural fiber bassinet and my questions were quickly answered. I was very happy to get this and give as a beautiful baby gift

Date of experience: April 14, 2022
California
1 review
0 helpful votes
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So beautifully made
April 14, 2022

I'm obsessed with this basket Moises it's beautiful and the size is perfect!

Date of experience: April 14, 2022
New Jersey
2 reviews
0 helpful votes
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Lovely
April 14, 2022

This basinet is lovely. It has the perfect height if you want it for bedside. If not it's a little short. Materials and quality of the product are great.

Date of experience: April 14, 2022
Colorado
1 review
0 helpful votes
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Basket + stand bundle
April 14, 2022

Great experience. Ordering was easy to navigate and the product shipped quickly and in perfect condition.

Date of experience: April 13, 2022
Illinois
1 review
0 helpful votes
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So helpful!
April 13, 2022

I accidentally ordered the wrong item for the bassinet I have. They quickly replaced the item for the correct one and it showed up at my door correctly! Such a relief for a very pregnant mom!

Date of experience: April 13, 2022
Texas
1 review
0 helpful votes
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Quality products
April 12, 2022

Easy and quick. Quality products. Would shop here again.

Date of experience: April 11, 2022
Illinois
1 review
0 helpful votes
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Purchased over another brand
April 12, 2022

I didn't receive one of the items I purchased. After writing to them the email back stated that two people verified everything shipped. If two people are truly verifying the shipment then I should have received everything. They either need to improve their process or believe their customers since my purchase was a couple hundred dollars. The issue was then rectified and they honored a discounted price on a different item so I am content with my order.

Date of experience: April 11, 2022
Washington
1 review
0 helpful votes
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Absolutely beautiful!
April 12, 2022

Basket came exactly as pictured, only better! I like in Alaska, and I still received my basket in 3 days. Amazing! 10/10

Date of experience: April 11, 2022
Ohio
1 review
0 helpful votes
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It asked me to review the website after ordering, as for that I liked that the cart kept the items when I left the bowser. As a busy mom it took me a few days to place the order lol

I also loved how simple the website is, and the detailed photos, descriptions and FAQ's.

As for the doll bassinet, it's so cute and beautiful. The brand tag wasn't sewn on centered though so that's annoying for my brain to process every time I look at it.

Date of experience: April 11, 2022
Virginia
1 review
0 helpful votes
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Love!
April 11, 2022

I love everything about this changing basket and the shipping was super fast!

Date of experience: April 10, 2022
Spain
1 review
0 helpful votes
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Moises
April 10, 2022

Lo que esperaba, pero llegĂł en dos paquetes diferentes y eso es un teastorni

Date of experience: April 10, 2022
Texas
1 review
0 helpful votes
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Super happy
April 10, 2022

I ordered a Moses basket, a rocker stand and the organic kapok insert. All items arrived quicker than expected and in perfect condition. I am super happy I went with this company!

Date of experience: April 10, 2022
Texas
1 review
0 helpful votes
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Good product.
April 9, 2022

Good service, product intact and in perfect condition

Date of experience: April 9, 2022
Oregon
1 review
0 helpful votes
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Love it
April 9, 2022

Purchased the Ark bassinet and was so pleased with the quality and how timeless this piece is. Really appreciated that this particular basket came with a lining, pad, and pad cover. Will definitely be keeping the basket for years to come

Date of experience: April 9, 2022
Texas
1 review
0 helpful votes
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Great dog bed
April 9, 2022

Product was delivered quickly & quality was great! It truly fits 2 dogs

Date of experience: April 9, 2022