DellReviews 540

Someone ordered products from Dell using my name, address and credit card. They then tried to change the delivery address, as is often the case with fraudulent orders. The only problem (for them) is that I had already received the merchandise. The order was charged to my credit card account, for which I am not responsible, but, none the less, I am trying to straighten this mess out by returning the merchandise to Dell so they can credit my card. Seems easy enough. Not quite. My first call to Dell was 5 days ago. I have called every day, for 5 days, waiting for at least 20 minutes to get through and then taking at least half an hour to explain what happened. The original person who helped me, and who seemed intelligent enough, is always busy. Leaving messages to call me , have been ignored and every time I start over with a new person, he (always a he) doesn't bother to read the case notes and I keep getting passed from one department to another. I lost my cool today and called their customer service department a bunch of "f_____g" idiots. I was finally promised a return label (for the third time) via email. Today, I thought I might be lucky, but it has been 5 hours and no label via email. I have asked to talk to supervisors but they are always too busy. After reading the comments on Dell, I will try asking for a "resolution specialist" as someone suggested. If I can't get the help I want tomorrow, I will give up and let the credit card company deal with it.
A friend recently asked my advice on buying a new computer, but customer service ratings are so bad for Dell, I suggested that she steer well clear of Dell. Now, I am thankful I did. Not good PR for Dell. I am a Mac person, myself. Apple products might be expensive, but the customer service department is first rate.

I've made quite a few online purchases through Dell. Their website could use some work in regards to organizing the products listed there and sometimes you cannot find an item that they do indeed have without having to resort to trying weird search terms, but they do have a decent lineup of devices. However, their support team is often clueless about the very items they have on their own website. If you need to get assistance with your Dell device they can be pretty decent, but if you're trying to find something or want to know something about an item on their website, they are hopeless.

Bought the computer, it worked well for a few months. Then the fans started revving. I learned that they give you a power supply unit that cant supply the power needed to actually run all the fans proper and keep the system cool. My motherboard fries, GPU burns out. I am stuck paying for a $1500 laptop that doesn't work. Cause the warranty only goes for a year unless you cough up another $700. I wont do that, because a computer that can burnout is an issue and I would still be replacing a laptop every year cause the product sucks. Clearly they don't know how to build proper system, or they do and are just trying to gouge you for money. Dell and Alienware are a bad company, and their products are complete garbage. If you buy Alienware or Dell, you will be disappointed. Wish you could give lower than a one star. All these four and five star reviews are clearly not real, look at any other site.

Bought an XPS 13. The connector between the motherboard and monitor went bad after only 2 years. Customer service initially diagnosed this as a bad motherboard. Once they got it right, they still wanted over $200 to repair.

I was told I was NOT allowed to speak to anyone in the US to help with my problem... only India. Not even allowed. How crazy is that? And the customer service rep, specifically told me I was just another number to him and it was irrelevant that I'd been a long-time customer.

I am done with Dell. Never buying a Dell again. I hope you will join me.

The devices are amazing, especially my laptop, the customer service was very kind, I think They are the experts in all related to computer science and technology!