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Dell's reputation has significantly declined, with many customers expressing dissatisfaction with both product quality and customer service. While some users appreciate the performance of their devices when functioning properly, a pervasive sentiment reveals frustrations over receiving incorrect products, unresolved technical issues, and inadequate support. Customers frequently report long wait times, ineffective assistance, and poor communication from service representatives. The overall trend indicates a growing discontent with the company's responsiveness and reliability, prompting many former loyal customers to seek alternatives. This feedback highlights a critical need for Dell to enhance its customer service and product quality to regain trust.
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Still no delivery. 9 days and counting. I could have walked it there. Service is very pleasant but can do nothing. Is this ups fault or did dell only pay them a penny for delivery.
If item is ordered from dell you will not get it when they say. Can be up to 3 weeks. And service lies very pleasant people in some foreign country.
This is the worst company I have ever dealt with. I had an account and the interest was way too high. I contacted them many times about lowering my interest and they never did anything.
I bought very expensive laptop from Dell, Alienware 17.
If they will not change the way how they sell their products, Dell will go down soon or later. Their sales department should be fired tomorrow, all of them. Otherwise very good brand.
If Dell would sell cars, they will sell you winter tyres during the summer. Do you want roof window? Ok, you can have it, but only if you buy sunglasses. Thats how Dell works.
Not to go into too much detail but I've been buying Dell's for 20 years. I've worked on many different brands of computer both from a user standpoint and a repair standpoint.
I can only say, that when it's time to buy a new one, I buy a Dell. When someone asks me for a recommendation, I recommend Dell. I've never had major trouble with anything. From tech support to quality.
Great Laptop for the price with a great battery life and a good build quality, performance is speedy, Overall experience is good.
I am discussing, specifically, their consumer brand. I had made a purchase on the 7th and had opted to specifically get it here as soon as possible. Today is the date the item is supposed to arrive, thus I check to see where the tracking information is. No tracking information. I check the order status. No order status. Still says it is processing without any estimate as to when it will be done processing. No email explaining the delay, but since I actually specifically chose to have this be the fastest delivery, there is the assumption there that I need it quickly or I don't need it at all. There is nowhere to edit the order, to cancel the order, and I cannot get SUPPORT for the order at all because the order hasn't actually been processed, for whatever reason they are just not doing anything. This isn't the first time they have just completely failed in their duties as an online store for myself, and seeing other reviews out there, I would highly recommend that buyers look elsewhere when they are considering a purchase of any type of electronic.
Their pc is high quality it has been a year now but my dell laptop is still in good condition. I LOVE DELL!
I am in love with Dell, and everything that Big Mike touches. It would be very hard for me to say anything negative about their website. The only thing I can advice is that they give it a more store-like format, and less of a PR medium.
Other than that, it's all good.
I purchased a Inspiron 5565 laptop three weeks ago. Additionally, I purchased the premium support and extra warranties. When I opened the box and tried to use the laptop, it would not boot. I contacted PREMIUM tech support. They advised that it was a software issue and not a hardware issue and they could not assist me. I was continuously looped through their customer service department. This has went on daily for three weeks. I have been insulted, lied to, and disconnected on the phone multiple times. A system exchange was promised. The exchange never came and the tracking info they provided was for someone else's account. I then decided enough was enough and wanted a refund. I am still stuck in the process of trying to achieve that. The last representative said, "There is an issue, this will take a couple hours to process. You will receive a call back today. Please do not call back in again, respond to the email you will receive shortly." That was yesterday: no call back, no email. Please be very careful and do your research first. Even a quick glance through their social media accounts will show you quickly that I am one in a million who are having troubles with Dell products and their customer support. I am now the not so proud owner of a $600 Inspiron laptop paperweight that is of no value to me. BUYERS, BEWARE!
I brought the inspiron 15 and I'm so happy with it. Its amazing and its the best laptop ive ever brought and I really mean that. For my college it is perfect. Fast, not heavy and takes a while to over heat. Only thing that could be improved is the battery life.
We have ordered Dell products several times over the years, always getting a great product and never damaged. The packaging is excellent and the products work well for years. There estimated delivery dates are always spot on or earlier, its great to know when your orders will arrive. Im sure we will continue to purchase from Dell for many years to come!
Very reliable appliances that improve through the years! Dell E5470 is my latest purchase and the laptop is as good as all the previous models I had. The company issues various items, and some of those can have too much of pricing, but after some research you can always find one suitable.
What a great experience. After having a horrendous experience with HP, I chose to give Dell a try. Well, I do not regret it. They fulfilled my wishes with ease and provided me with a high quality machine. Thank your for making my buying experience seamless. My time is highly valuable and lucrative. You valued this and for this you have gained a life long customer. Salut to you!
I can't express my feeling while giving a review regarding one of the best companies from my childhood. Dell was the first ever PC I've got on my birthday from my dad and trust me it was as smoothly working system on that time as it is now.
I have a dell laptop which is 4 years old. But no one will tell that it is that old. I did not have to change anything and get it repaired except the batter once. I use it everyday, and have not yet felt anything wrong. I am very satisfied with this company. However, i hope they will soon launch other products such as mobile phones and cameras.
I bought Dell inspiron 15 7000 Gaming, but after 2 months my mousepad stoped working I took it to the Service centre and gave them my laptop but again after 15 days i am facing the same problem.
I bought a Dell 15 5000 Series AMD and overall it is Good, But i found a problem of heating, It Gets heated very soon.
Reluctantly bought a 2nd desktop on dell.com only because I needed the same development environment at a 2nd location. Their offshore service is poor.
Amei o notebook que comprei a uns meses atrás, veio impecável e tem a qualidade Dell.
Já tive vários computadores e notebook, esse é excelente pra quem precisa carregá-lo, pois é compacto, leve... Resumindo: excelente maquina
One of my favorite companies. Most of the equipment I buy from them. Everything is simple at the highest level. And the feedback is simply gorgeous.
Answer: Not upto the mark... felt few hadrware technician are newly appointed were not ble to understand as well as answer the query.
Answer: Cause dell is a complete scam. I regret buying one. Wasted almost a thousand dollars.
Answer: I did. I bought a machine that had hardware issues right out of the box and returned it within the 30-day window. They refunded me 100% of what I'd paid, no problem.
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