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Dell

1.6

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Dell Reviews Summary

Dell's reputation has significantly declined, with many customers expressing dissatisfaction with both product quality and customer service. While some users appreciate the performance of their devices when functioning properly, a pervasive sentiment reveals frustrations over receiving incorrect products, unresolved technical issues, and inadequate support. Customers frequently report long wait times, ineffective assistance, and poor communication from service representatives. The overall trend indicates a growing discontent with the company's responsiveness and reliability, prompting many former loyal customers to seek alternatives. This feedback highlights a critical need for Dell to enhance its customer service and product quality to regain trust.

This summary is generated by AI, based on text from customer reviews

service
202
value
184
shipping
156
returns
132
quality
175

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Illinois
16 reviews
25 helpful votes
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Package has gone around the usa
February 13, 2018
Updated review

Still no delivery. 9 days and counting. I could have walked it there. Service is very pleasant but can do nothing. Is this ups fault or did dell only pay them a penny for delivery.

Date of experience: February 13, 2018

Does not ship timely
February 6, 2018
Previous review

If item is ordered from dell you will not get it when they say. Can be up to 3 weeks. And service lies very pleasant people in some foreign country.

Date of experience: February 6, 2018
Texas
2 reviews
1 helpful vote
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Jromo
February 12, 2018

This is the worst company I have ever dealt with. I had an account and the interest was way too high. I contacted them many times about lowering my interest and they never did anything.

Date of experience: February 12, 2018
Czechia
9 reviews
39 helpful votes
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I bought very expensive laptop from Dell, Alienware 17.
If they will not change the way how they sell their products, Dell will go down soon or later. Their sales department should be fired tomorrow, all of them. Otherwise very good brand.

If Dell would sell cars, they will sell you winter tyres during the summer. Do you want roof window? Ok, you can have it, but only if you buy sunglasses. Thats how Dell works.

Date of experience: January 31, 2018
Rhode Island
3 reviews
2 helpful votes
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I swear by Dell
January 24, 2018

Not to go into too much detail but I've been buying Dell's for 20 years. I've worked on many different brands of computer both from a user standpoint and a repair standpoint.

I can only say, that when it's time to buy a new one, I buy a Dell. When someone asks me for a recommendation, I recommend Dell. I've never had major trouble with anything. From tech support to quality.

Date of experience: January 24, 2018
India
5 reviews
3 helpful votes
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Recommended Laptop!
January 24, 2018

Great Laptop for the price with a great battery life and a good build quality, performance is speedy, Overall experience is good.

Date of experience: January 23, 2018
Samuel P.
Indiana
96 reviews
308 helpful votes
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I am discussing, specifically, their consumer brand. I had made a purchase on the 7th and had opted to specifically get it here as soon as possible. Today is the date the item is supposed to arrive, thus I check to see where the tracking information is. No tracking information. I check the order status. No order status. Still says it is processing without any estimate as to when it will be done processing. No email explaining the delay, but since I actually specifically chose to have this be the fastest delivery, there is the assumption there that I need it quickly or I don't need it at all. There is nowhere to edit the order, to cancel the order, and I cannot get SUPPORT for the order at all because the order hasn't actually been processed, for whatever reason they are just not doing anything. This isn't the first time they have just completely failed in their duties as an online store for myself, and seeing other reviews out there, I would highly recommend that buyers look elsewhere when they are considering a purchase of any type of electronic.

Date of experience: January 9, 2018
Massachusetts
3 reviews
0 helpful votes
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Great PC brand!
December 31, 2017

Their pc is high quality it has been a year now but my dell laptop is still in good condition. I LOVE DELL!

Date of experience: December 30, 2017
GB
151 reviews
2519 helpful votes
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Dell Ain't Dull
December 26, 2017

I am in love with Dell, and everything that Big Mike touches. It would be very hard for me to say anything negative about their website. The only thing I can advice is that they give it a more store-like format, and less of a PR medium.
Other than that, it's all good.

Date of experience: December 25, 2017
Illinois
1 review
3 helpful votes
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BUYER BEWARE!
December 7, 2017

I purchased a Inspiron 5565 laptop three weeks ago. Additionally, I purchased the premium support and extra warranties. When I opened the box and tried to use the laptop, it would not boot. I contacted PREMIUM tech support. They advised that it was a software issue and not a hardware issue and they could not assist me. I was continuously looped through their customer service department. This has went on daily for three weeks. I have been insulted, lied to, and disconnected on the phone multiple times. A system exchange was promised. The exchange never came and the tracking info they provided was for someone else's account. I then decided enough was enough and wanted a refund. I am still stuck in the process of trying to achieve that. The last representative said, "There is an issue, this will take a couple hours to process. You will receive a call back today. Please do not call back in again, respond to the email you will receive shortly." That was yesterday: no call back, no email. Please be very careful and do your research first. Even a quick glance through their social media accounts will show you quickly that I am one in a million who are having troubles with Dell products and their customer support. I am now the not so proud owner of a $600 Inspiron laptop paperweight that is of no value to me. BUYERS, BEWARE!

Date of experience: December 7, 2017
GB
3 reviews
3 helpful votes
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I brought the inspiron 15 and I'm so happy with it. Its amazing and its the best laptop ive ever brought and I really mean that. For my college it is perfect. Fast, not heavy and takes a while to over heat. Only thing that could be improved is the battery life.

Date of experience: November 7, 2017
Colorado
4 reviews
1 helpful vote
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We have ordered Dell products several times over the years, always getting a great product and never damaged. The packaging is excellent and the products work well for years. There estimated delivery dates are always spot on or earlier, its great to know when your orders will arrive. Im sure we will continue to purchase from Dell for many years to come!

Date of experience: October 20, 2017
New Jersey
3 reviews
0 helpful votes
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Qaulity tech
October 20, 2017

Very reliable appliances that improve through the years! Dell E5470 is my latest purchase and the laptop is as good as all the previous models I had. The company issues various items, and some of those can have too much of pricing, but after some research you can always find one suitable.

Date of experience: October 19, 2017
Pennsylvania
3 reviews
0 helpful votes
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What a great experience
October 18, 2017

What a great experience. After having a horrendous experience with HP, I chose to give Dell a try. Well, I do not regret it. They fulfilled my wishes with ease and provided me with a high quality machine. Thank your for making my buying experience seamless. My time is highly valuable and lucrative. You valued this and for this you have gained a life long customer. Salut to you!

Date of experience: October 16, 2017
Ireland
3 reviews
3 helpful votes
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I can't express my feeling while giving a review regarding one of the best companies from my childhood. Dell was the first ever PC I've got on my birthday from my dad and trust me it was as smoothly working system on that time as it is now.

Date of experience: October 10, 2017
India
3 reviews
0 helpful votes
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A fan of dell now
August 20, 2017

I have a dell laptop which is 4 years old. But no one will tell that it is that old. I did not have to change anything and get it repaired except the batter once. I use it everyday, and have not yet felt anything wrong. I am very satisfied with this company. However, i hope they will soon launch other products such as mobile phones and cameras.

Date of experience: August 20, 2017
Singapore
3 reviews
0 helpful votes
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Not Reliable
August 8, 2017

I bought Dell inspiron 15 7000 Gaming, but after 2 months my mousepad stoped working I took it to the Service centre and gave them my laptop but again after 15 days i am facing the same problem.

Date of experience: August 8, 2017
GB
6 reviews
1 helpful vote
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Problem With Heating
August 7, 2017

I bought a Dell 15 5000 Series AMD and overall it is Good, But i found a problem of heating, It Gets heated very soon.

Date of experience: August 7, 2017
Latvia
16 reviews
30 helpful votes
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Reluctantly bought a 2nd desktop on dell.com only because I needed the same development environment at a 2nd location. Their offshore service is poor.

Date of experience: July 29, 2017
Brazil
2 reviews
1 helpful vote
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Excellent
June 30, 2017

Amei o notebook que comprei a uns meses atrás, veio impecável e tem a qualidade Dell.
Já tive vários computadores e notebook, esse é excelente pra quem precisa carregá-lo, pois é compacto, leve... Resumindo: excelente maquina

Date of experience: June 30, 2017
NL
4 reviews
0 helpful votes
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One of my favorite companies. Most of the equipment I buy from them. Everything is simple at the highest level. And the feedback is simply gorgeous.

Date of experience: June 26, 2017