DebSpecsReviews 43

Purchased from them, merchandise received was trash. Farrell, manager refused to refund, quality is similar to what you'd find at Dollar Tree.

Was looking for glasses to fit my face, as I'm a larger guy and regular glasses look rather small on me. Looked up "Larger Sized Reading Glasses" on Google and found Debbie Burke Optical. Tried numerous times to place an order on their site (with no success), so I requested a call back. The call back came in around 5 days later. The man that I spoke to was not exactly the most friendly of salesmen, but he got my order in.

The glasses were shipped about a week and a half later (which is CRAZY!). Got the glasses and they were HUGE! Like wayyyy too big for my head, so I called the customer service once a week for about 8 weeks to do a return. No answer EVER, but you can leave a message. Left a message every time i called. Not a single call back, and so now I own a pair of glasses that were not only expensive, but I can't return either!

Avoid this train wreck of a website at all cost!

It's so painfully obvious that this very long string of glowing reviews is fake. I have messaged over and over and over and over and over and over, every few days, requesting a refund and instructions on what to do, yet I'm deliberately ignored for 20-some days and counting, because they had no problem sending me a message telling me how important people like me are to them. I even asked them if I need to print my own label, still no answer. They don't intend to help me, EVEN after I had already reordered the glasses in the correct diopter. Now, it's probably too late to return them, I've no idea. Perhaps they're stalling long enough for the return period to be up, so they can refuse them on legitimate grounds. PRETTY SHABBY DEALINGS FOR A 1.5 MILLION DOLLAR BUSINESS. I mean, if I were that wealthy, I'd be wearing prescription lenses, nah I'd have laser surgery, ah but I don't even have vision insurance or decent healthcare at all for that matter. Guess I'll be donating this pair (since I can't see out of them) to Good Will in this company's name.

I ordered some bifocal readers, dual strength. Tried to cancel as I found my old glasses. Told enroute, but could return after receiving it. They arrived (see below re: quality). Called CS at number on web site, left message. No return call or email, Now, "mail box is full" is the only response I get. The arms are too short, but mainly, the left eye is stronger than the right. I did not order that! Very poor company - stay away!

I've been a customer with DebSpecs for well over 15 years. I've had to ask their Customer Service to reroute my orders a number of times. Often we decide to go to our vacation home at the last minute. Every single time I write and/or call, they respond the next day, sometimes the same day. I've also called to ask about items I really like, that may have been discontinued. Their Customer Service stay on the phone with you, searching for the items or finding ones that will work.
Honestly, in today's world of annoying automated messages, I've never had a robot handle my requests.
I just wish all companies would treat customers as well as DebSpecs!

My wife has one "good" eye left and her vision continues to slowly degrade due to non-age-related macular degeneration. Once she got past using the +6.00 cheapies, we couldn't find stronger lenses until we found these at Deb's Specs. As these are custom ground to order and coated (as an option), they are far and away the best readers we have bought, specifically, the greatest precision and most durable lens. When one's eyesight is so poor that you require this level of magnification, you do not need any of the artifacts added back into your vision that are inevitable with plastic lenses -- imprecise surfaces and scratching for starters. We winced at the price the first time but never once since. The first pair was still in great condition when we lost them, so we replaced those and bought a spare pair. They are worth every penny!

I had an issue with my charge not being excepted by the website. Deb specs customer service immediately took my order over the phone and followed up to make sure I was not incorrectly overcharged. The customer service rep was extremely polite, professional, and had a wonderful positive attitude that is so sadly lacking in today's society. I cannot recommend ordering from Deb specs highly enough!

I've ordered reading glasses from DebSpecs for at least 7 years. I am always so impressed by the quality of the frames and lenses, and the service. I'm going to begin to order prescription glasses from them too!

I had to take the time out to write a review on my experience with debSpecs. This company is amazing, they provide superb customer service even when the customer is at fault. I ordered a pair of orange sunglasses and they arrived quickly. I thot they were yellow so I wanted to return them and I faulted them for sending the wrong glasses. They quickly refunded me and even payed for shipping when they didn't have to. I appreciate the kind gesture and will not hesitate in ordering from them again. Sorry for my error

The glasses that I received were perfect and the customer service was fantastic. Definitely my go to from now on!

I called DebSpecs For a pair of Reader sunglasses that I have ordered several times in the past. I was told that they were out of stock and she had no idea when they would be available. She then placed a special order for me at NO CHARGE, which I had within 5 days. How many companies would give you free glasses that were definitely an upgrade from what I ordered in the past. Thank you sooo
Much DebSpecs, you really hit the ball out of the park.
G. Silverman

I'm so happy I found DebSpecs! They have stylish bifocals and so affordable! I had such a hard time finding bifocals with a full frame. Since cataract surgery I only need readers but I don't like half size glasses sitting at the end of my nose. I can now watch TV and read at the same time while leaving my glasses on! I have at least 4 different styles and a pair of sunglasses from DebSpecs and I'll definitely be buying more. They are so affordable with really fast shipping. You can't go wrong!

I believe I was Debspecs first international online customer twenty something years ago and I still buying and getting the most marvelous specs delivered to the edge of Africa! Absolutely brilliant company!

I ordered my glasses late on a Thursday evening and received them early Monday morning.
I absolutely love them and will be ordering more. Great quality for the cost!