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DebSpecs Reviews Summary
DebSpecs has a rating of 2.8 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. DebSpecs ranks 35th among Eyeglasses sites.
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I placed an order a week ago and was told I'd get an email confimation and would receive the glasses in two business days. After waiting seven days, I called to discover they mailed them to the wrong zip code. Their comments on customer satisfaction is hog wash. They were rude, continually interrupted me mid-sentence. They charged me shipping on a free shipment order. They tried to blame the post office for their mistake of the wrong zip code. Finally, the owner rudely interrupted the phone call, impolitely told me off and cancelled the order and hung up on me. Now, I ask is that customer satisfaction quaranteed or what?
Too slow to ship. After 5 days where order was in the "processing" stage, I called and was told they would be shipping tomorrow. After 2 day, I called and cancelled the order.
Sorry guys, if you want to compete in the online shopping world, you need to get a better handle on fulfilling orders in a timely mannor.
Also, no apologies when I called. I guess they don't care for my business.
I would not recommend this site.
Can you private message me so I can look up your order? Our goal is to ship everything within 1 business day or less. Certain "custom made" products can sometimes take longer, but it is noted on the product. In the few instances when this is not possible, we attempt to get in touch with everyone by phone or email. I'm very sorry if the rep did not apologize, as this is not our policy.
Website did not process my order when I tried to order with credit card. Contacted support and they said to try again. Ordered with Paypal and was told I would receive my shipment Monday. Instead, I got a note stating there was a delivery confirmation and no one was present. Debspecs was not helpful at all, promising me multiple times I would have my item before I had to go out of town. I never received the item and they were unwilling or unable to contact their shipping vendor to sort out the situation. Perhaps they should choose a different shipping vendor which does not have a notorious reputation for failure.
I have eye problems and I have to go out of town and work remotely using a small laptop screen. I am now back to square one trying to find another pair of glasses because I never received my item. BUYER BEWARE. BAD SERVICE.
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For 30 years, we have maintained a high standard of customer service. However, this does not mean that we have to tolerate our staff getting cursed at. I said goodbye before I put the receiver down, and immediately refunded your money. The mailing address you provided on your online order was transferred automatically to the shipping label. Regardless of the reason for the erroneous zip code, as always, we wanted to resolved the situation and mail another package asap. In almost all situations, we understand when customers are upset, whether reasonably or even unreasonably. After all, we are customers when we're not working. However, I cannot tolerate listening to my staff getting cursed at, berated and abused.