Darntoothysam.ComReviews 194

I was waiting for a part for over 6 weeks. If it wasn't the part was on back order, it was that it was damage in transit to him. I already called my credit card company to launch a complaint to get my money back. Have anybody else notice the trick with the deliveries tracking number this person is providing on his comments? He is supposedly working out of an operation ran by two people and shipping out of "******* 4th Ave. South, Burnsville, MN *******". Three of the shipments he's referring to are shipping out of "EL PASO, TX *******, HAZELWOOD, MO ******* and FOREST PARK, IL *******". There could be a reasonable explanation but if you want good reviews you got to start satisfying customers and stop the bogus excuses.

I am angry. This what happen to us. My daughter is studying in school in united states. Her camera break and we finding www.darntoothysam.com on the internet. She send to him at end of 2010 year and she no have her camera back. He has keeping the camera and take her money to fix it but no fix it and no return nothing to my daughter. I am not in the united state so is hard for me to help her from here. I try and call and she try and call his number on his website but nobody answer. We read this and we know it is a bad thing now that she sending her camera to him. My son did many searching in this place and he tell me is a trick for getting the camera from the people. This is what he is saying to do. Call to your credit card companys and they will put on hold the money he take so they can get the money back for you. We are check to his other site you find call www.artladymanor.com and is also a ripoff internet site. We find on www.ripoffreport.com he is doing same and trick people and getting the money. And he say is no his house and is a real busness and is no true. My son check and is no true. The www.darntoothysam.com is the house and you check on internet and see to. So do not beleve him. He lie to my daughter to much. When he is getting the money he do not talk or email no more. We already call to credit card company for help us.

Okay I just read darntoothysams blog and the owner is telling everybody that fake people are complaining about fake transactions, Well I am a real person with a real order that I have not recieved yet or I don't know if I will ever receive it because all of the emails I have sent have not been responded to. I have sent about 5 emails since I ordered my product On June 26th 2011. I expected my package in 3-5 business days as I payed for expedited shipping and still have not received NOTHING. Not even an email saying that they shipped it. I have a receipt with an order #, but what good is that if no one at DarnToothySam answers me. If something happened to my order, at least have the professionalism to email me back. This company has great products but expect not to get your product or a warming response from Thomas Drayton. I have even called on several occasions and I always get the same message saying that Thomas Drayton is taking other calls. If you read this "Thomas Drayton" please note that I have already filed a complaint with the IC3 so you should be receiving something from them as well as my local fraudulant authorities. Oh and in case you want to FINALLY email me with a "Professional Excuse" my email is *******@yahoo.com

I, unlike many on this site, had an excellent experience with darntoothysam.com. I ordered a lens repair kit for my daughter's Canon SD1000 that had been dropped. The kit was delivered quickly. Once I took a look at the size of the parts I knew my huge hands weren't going to be able to do the repair. I called several times before I was able to talk with Thomas directly (the only slightly negative part of the experience). When I got him, I explained what had happened and asked if I could send in the camera with the repair kit and have him do the repairs. I sent the camera and the parts (along with a check for the $20 difference between the parts and the complete repair cost). My daughter's camera was returned within one week (total turnaround time), perfectly repaired.

I get the impression this is pretty much a one man shop, so I guess quick turnaround may have been a problem for some of you. I usually trust consumer reviews, but I say with confidence that I would recommend this site for camera repair any time based on my personal experience.

On 10/18/2010 I ordered a LCD Screen for my DSC H1 Sony Cyper Shot Camera when I received the LCD Screen in December after many emails and it was broken when I emailed back I was told if I send it back which I did on Dec 6th they would replace it but to this date I have never received a thing including any email replies. I have kept all of my emails and even asked to be refunded my money but still no response. Still would like to see my money back or atleast a LCD Screen that is not broken

I sent my point and shoot Samsung camera to them in order to replace a cracked viewfinder LCD display. It took some time for the screen to come in, but the repair happened quickly after that. Unfortunately, it was shipped to the wrong address and it took longer to get it back from the post office at the wrong address. However, I chalk this up to just an honest mistake on their shipping address label. Once we did receive the camera, we found that the new display worked great and it was well worth the wait. If not for the shipping mishap, I would have given them a 4 star rating. I'm sure they will understand why I chose a 3.

Chris
Arkansas

I have emailed them several times asking for the part I ordered since they already charged my paypal for it. Most places do not charge you until the item is shipped. They rarely answer emails. Mostly they ignore you which is bad for business. I will dispute this on paypal and I will find another source for Canon camera parts. If you're in a hurry skip DTS. They do not understand about customer service and communication but they WILL take your money!
You WILL get an answer from Thomas D at *******@darntoothysam.com
He likes confrontation and only responded to me after I disputed the Paypal transaction and got my money back.
Thomas D. Blamed Alex since he doesn't read "sales" emails. Funny since they seem to be working from a small house. Apparently Thomas is so busy answering complaints on the internet and wearing his sass hat that he has no time to call Canon about parts or do his job. Poor Alex is just a fall guy!
Thomas D. I don't believe all I read online. But I believe you did not keep your word to the people who complained. They are not fake or made up like you want to believe. I know you want my order number to make sure I'm "real" but your bogus site never gave me one or an order confirmation email for that matter. You should follow the advice of the nice man who had his 9 year old send you money and close your site until you can get a handle on your "job". You definitely have a screw loose and I don't mean in your camera!

To order camera parts from Canon call *******569. They told me the part was on back order before they even took my card info. They immediately send order acknowledgement and confirmation emails. That is how a good company does business. It's nice to not be ignored and not have my money stolen by a scam biz!

I have sent two cameras for repairs and have had good communication from Thomas, and really reasonable price for parts and service. He advised me how to repair the broken screen on my Canon and the part was sent promptly. When a clasp broke while replacing it, I was unable to complete the repair myself. I then sent it to him and for only $30, he fixed it and returned it promptly.

I had no reservations about sending my daughter's camera to him recently for a replacement screen, and the price and time frame for repair are both reasonable.

I would recommend this business to others as fair, prompt and honest.