Darntoothysam.ComReviews 194

My Canon G9 suffered the 'won't power up due to the loose screws' problem encountered by many others. After following another websites instructions to take apart the camera for inspection, I ordered a part from darntoothysam on August 11,2010. After waiting 11 days, I called and emailed to find out if it had shipped. I left a voicemail and I received an email stating it shipped [the next day] on August 23. I received it August 31and installed the part [it works again!] -- keep in mind I'm overseas at a military post office so if I were stateside, I would've gotten it by August 26. All said and done, the price of $47 for the new DCC power board (actual canon part) and 20 days to get to me overseas was better than replacing the camera of dealing with Canon. I'd do it again.

I shipped my Olympus camera to Darntoothysam's company for repair of the LCD screen after finding them on the Internet. After waiting a month I made a couple of phone calls, needing to leave messages. When the calls weren't replied to I e-mailed and was messaged back that the part took longer to get in and he was short of help. I now have my camera and am very happy with the repair. I am also very pleased with the cost of the repair. I would use this company again and recommend them to friends and family. Just be prepared for a wait. I'm guessing that he works out of his home and he probably has a great deal of business due to his repairs and parts being very reasonable cost-wise.

I needed a new LCD Screen for my Canon S5 IS digital camera. Surfed the Net for a replacement part and Darntoothysam.com came up. The price of $46.77 was much cheaper than at Canon, so I ordered it and paid by credit card.

That was on June 30,2010. Later that day, I checked the site for the status of my order. It said "Order received". I also checked online with my credit card company and saw that the amount of my order had been charged. All looked well. I checked the darntoothysam.com website daily to see when my order would be shipped. Nothing changed in the next 10 days.

On July 10, I called both the 1-888 number and the local Minnesota number on the site. No one answered but I got a message saying they were too busy to answer the phones? So, send an E-mail. This I did that evening. I waited another 10 days for a reply with no results.

This morning (July 20) I was ready to call my credit card company to ask for their help in resolving the situation/get my money back. Just before I did, an E-mail suddenly arrived from the owner of the company! It said the ststus of my order was "Shipped" and gave me a tracking number at the U.S. Postal Service!

I thankfully replied and asked if it was normal for orders to take almost three weeks to be shipped. The owner immediately replied by E-mail to say that the order papers had been misplaced but as soon as they were found (19 days later), the LCD Screen had been sent to USPS for shipping to me.

I now anxiously await delivery through the postal service of the camera part to my home. Though the experience has been less than ideal, if the part arrives safe and sound in the next few days I'll be quite satisfied.

I called this guy after laying my wifes 539 lbs. Piaggio mp3 scooter on its side on top of my Canon Vixia hf-200. (DON`T ASK!) I can fix most anything so...
Researching vixia hf-200 led screen replacement brought limited info back. He has several bad reviews, I told him & after a few minutes bought the parts I needed. He delivered them in less the a week, they are exactly the same part. In 10 minutes the camera was back together and working. I find people in business, like life, want to help & will work through problems. I am guessing the previous complaints could have been worked out with a phone call & a little patience. I paid $101. For the part and canon quoted me $231 just to get started with possible additional billing to follow. Darntoothysam delivered quickly and even agreed (prior to purchase) to accept item as returned if I was not satisfied. Darntoothysam is to my judgment an honorable member of the over the internet sales folks & in my opinion & experience totally safe to deal with. I will rely upon him to help me save money fixing my stuff.
Thanks DTS
Domax50

My customer service experience with darntoothysam.com was great. We were looking for our order we place and needed the next day so our camera was available for an event. I called and spoke with Thomas who understood our situation and was so helpful. He expedited the shipment and I got it the next morning before 10am. They are friendly and the customer service was beyond great. Thanks goes out to Thomas at Darntoothysam! I will be back if I have more camera needs and definitely recommend the website to anyone.

I love my canon camera but was getting a 'lens error' (guess it's a common error for my model) and was looking to get it repaired at a reasonable price so I tried DTS (I could have bought a new camera for the price canon was charging for the repair). Since it's an older model camera, I didn't mind waiting for parts so got it repaired and it worked great for a few months. But the first time I used the movie mode, the lens got stuck again. I contacted DTS because of the repair guarantee and they said they would try fixing it again (but they no longer had a supplier for my camera parts so told me it could take a while). I again, didn't mind waiting as it was understandable because of my older model. It was sometimes difficult to get in touch with someone for an update, but when I did get through they were always very pleasant and helpful. It did take longer than I expected, but I eventually did get my camera back in working order and I'm very happy. Thanks, D. S.

My Canon Rebel had a few bent pins that needed repair and I wanted to find a local place that I could send it to do the work instead of shipping it off to Canon. I guess I should have shipped it to Canon. I paid for the pin repair service online(which said it took 1-2 weeks), filled out the form, packaged the camera and got confirmation that it arrived. That was on February 8th. By March 8th I was starting to wonder what happened to the camera so I called the 800 number and left a message. Then I tried the local number (long distance for me) and it basically said they were too busy to answer messages on that line and to send an email. So I sent an email. No answer, no response, nothing. Called a few days later and emailed asking what was going on with this repair. No response. Waited a week - my husband called and happened to catch him - he said he forgot to order the part and he wasn't planning on ordering it anytime soon so he'd send it to someone else to fix it and I'd have it by the early this week. Of course nothing. I called and emailed again today - big surprise no answer and no response. Since I've already paid for the service AND he has my camera and I get no responses from calling or emailing and it seems you have to be really lucky to actually have him answer the phone... I feel like driving the hour to his address and knock on his door until someone answers!... Good luck - just send your camera to Canon and forget this guy.

This company is a completely rotten. I sent them my camera and didn't hear anything for weeks. I called to see if they had received it and the guy couldn't answer the question. More time passed and I sent multiple emails asking where my camera was and why it hadn't been returned to me. I got it back months after I sent it in and it was STILL BROKEN. They had replaced the lens but messed up the rest of the camera. Sent it back to them again because they said they'd fix it again for free. That was in September. It's now January and they've never called me back. I called again today and he said it still wasn't fixed... rotten company all around.

I broke my camera several weeks back, and after some searching on the internet, I found www.darntoothysam.com. There was a slight delay in my parts, but they communicated the issue with the parts with me, and within 2 weeks, I had my camera back and fixed!
This same repair would have cost $150 from Canon, but through these guys, it cost me 49.95!
If you don't mind a bit of a wait, you can save a lot of money and have a like new camera!
Highly recommended!

Don't buy from this website it will scam you - i made a order for my camara canon i paid for fast delivery and it never come i sent an email to the website after a week and his answer was we are waiting for the parts come mmmm i said so when i will have my product? He just said LIKE I SAID WE ARE WAITING FOR THE PART WHAT DO YOU THINK THAT WE WILL SHIPPED INCOMPLETE? I said you know what i want to cancel the order and he didnt cancel it so i was charge and i had to call the bank to recover my money but at this time he took my credit card info my address and name so i report it to life lock to take care about it