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The company has garnered mixed reviews, with some customers appreciating the initial value and product quality of their purchases. However, a significant number of complaints highlight persistent issues with customer service, including delayed shipping, incorrect items being sent, and inadequate support during return processes. Many customers express frustration over unresponsive communication and unresolved disputes, leading to a perception of unreliability. Overall, while there are occasional positive experiences, the prevailing sentiment reflects a concerning trend of dissatisfaction regarding service efficiency and customer support, suggesting a need for improvement in these areas.
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It's not a coincidence that literally every comment on their social media posts is about terrible experiences. My order arrived defective 5 days ago. I emailed support requesting a return 5 days ago. I'm still waiting for my RMA and refund.
I have initiated a dispute via PayPal.
This vendor is a scam. Not only do they not have a phone number that you can contact them their policies are fraudulent. Refunds are supposed to be with an RMA number which you can never obtain. They will not return your emails since that's the only way you can converse with them and totally ignore you to just collect your money.DO NOT DEAL WITH THIS VENDOR!
I sent them an email 4 days ago with pointed questions and as of yet received no response. I questioned their product.
Ordered item for $125 and after being charged, I received an email from its fulfilment service that the order was canceled by the carrier, and that I had to contact FedEx to determine what happened. They have no telephone numbers to call and have not responded to emails left on their customer service site.
If you value value your money, stay away from this service.
The shipping and current help in addressing the issue are OH what the heck?, info below is tracking.
Shipment Received, Package Acceptance Pending
Oct 19 2021 02:33 pm
· ABSECON, NJ, *******, USA, United States
Pre-Shipment Info Sent to USPS, USPS Awaiting Item
Oct 19 2021 12:00 am
This review is being written Nov 2nd
It was iffy at first, but at the end Daily Steals prevailed and I highly recommend them. The customer service is great and I am now a faithful customer, thank you Daily Steals.
Never received the $400 IMAC I purchased and the company sent a fake tracking number. I called all mail service carriers and no one could trace or identify the tracking #. SCAM COMPANY TOOK MY MONEY AND I HAD TO DISPUTE THE CHARGES WITH MY BANK! DO NOT BUY HERE!
DONT BUY
They let you buy but if you want return any item, they ask you to pay shipping so YoU WiLL not Return the item you Purchased.
Because large items are expensive to ship back.
I ordered and item was to be shipped by date that has long past. I emailed and called, we don't know?
After making a purchase of what I thought was a Lenovo Chromebook, I finally received the package after more than a week of hounding about shipping. When I say this laptop was 15 years old I mean it! They had to nerve to sell it as if it was a newer model. Customer service, if you can even call it that, is almost nonexistent! If you search the website or anywhere on the Internet for their number you will most likely find two. One with a 718 area code, and the other with a 305 area code. Both numbers seem to be not working at all. So you tell me right now, who in their right mind would order from the site where there is no back up or support? I filed a claim with my credit card company to reverse the charge since I returned the piece of crap item. This laptop There's nothing more than electronica paperweight.
Don't order anything from this company! There's a reason why the company name is Dele steals! Buyer beware! I repeat, buyer beware!
Just so you can see what I personally went through, look for a Lenovo chrome book on their website and see what you get in the mail instead. I was in the army in 2008 using the same laptops. Even back then, they were old as hell. This company isn't even accredited by the Better Business Bureau! Does anybody realize why yet? You will have your own awakening if you order something and get a different item altogether. Consider yourselves warned. I personally will not let this crap go until I get my refund. If I don't see it within a week, I have no problem traveling to Brooklyn to get my refund.
I ordered a pixel 3a phone. They charged me 3x, held my money for a few days then cancelled order
They said i canceled it and then when i called they hung up on me and said theyw ere out of stock
They took my money and canceled my order without refunding me. AVOID at any cost.Im not sure how such this company is still in business.
Daily Steals
On July 14,2021 I contacted them to inform them that a Surface Pro 5 that I ordered was defective. It would not turn on or charge. I paid through Paypal and funds where taken from my bank account.
Order Number: *******
RMA Number:
I received the Surface Pro but it won't hold a charge. Left it charging for 2 hours, still no charge. Cable is fine. Please advise to return item. Thanks.
They sent me an RMA so could return it. I did and they received it. They responded:
Melvin (Daily Steals)
Jul 21,2021, 11:19 EDT
Hello,
It looks like your return has been delivered, we should have an update for you within 3-5 business days!
On July 29,2021 after sending an email asking why they had not refunded me. They wrote:
Hi!
I have just processed your refund for the amount of $451.38!
You will see the funds in the next few business days (it all depends on your bank or financial institution).
Please check your email for confirmation and let me know if there is anything else I can do!
Thank you!
On August 5, I emailed again asking for my refund.
They answered:
Melvin (Daily Steals)
Aug 6,2021, 10:14 EDT
"Hi,
Yes, we already refunded the order back in your original payment method. The refund would reflect within 3-7 business days depending on your bank. You may call your bank to check out the refund.
Thank you"
My bank shows nothing. Upon checking their web, they have given me store credit for the amount. I have emailed them numerous times to ask them to refund to my paypal account and they keep repeating the same thing. I have filed a dispute through Paypal and no response yet. However, Paypal shows a different company that drew the accounts and not Daily Steals so I have no idea how this will turn out.
This is not acceptable and it's a scam. My funds should have been returned by now.
I received my funds back disputing through Paypal. Even after this, they thought they there were the ones who made it happen.
Product never arrived. Customer service magically generated a new tracking number that shows some package arrived to my town, not my address, nor anything linking the NEW tracking number to my purchase. The tracking number they provided me by email is a different number and still only shows shipped. "Melvin" provided the worst customer service i have ever received. Will never purchase anything else from them.
Ordered a watch at the end of May, heard nothing for three weeks, finally after writing them i received the watch in the wrong color and the battery couldn't hold a charge for more than two hours. Sent it back for replacement... still waiting.
I ordered a SONY Home Theater Center speaker of EBAY,
After waiting 2 weeks and checking tracking #, and watching Item move from Miami, Fla --> North Brunswick, NJ... I finally received the parcel.
Upon opening the box, and removing tons of packing material, I pulled out a used Clock Radio, covered in a thick layer of dirt.
No response to countless emails to this "Rip Off Company".
I sent the item back to them after Verbally wrestling with EBAY & My Bank.
Let's see if I get a refund ~
Bought their Kalorik hand held vacuum. What a piece of junk. It has no power and barely picks up a thing. The old stand -by Dustbuster works like a jet compared to this. Stay far away.
Every now and then - a company called Daily Steals will show up on a feed with unbelievable temptations.
Resist!
Because "steal" is exactly what they do, if you buy something from them. They notate the order that due to Covid there may be a delay in delivery. Truth is, not only is there a delay, but you will likely not even receive your item. And so that you don't suspect that there needs to be a report filed for non-delivery in time, they conveniently excuse themselves for a late delivery past the allowed time for them to be responsible for your item (30 days), or a back-charge from a bank. And they hope you will forget - which is also likely to happen, making them the winner in "stealing your money"... and any hope of recovering your money. Daily steals. You tempted me and you win. I hope others learn from my mistake.
Grrrrrrrrr
This one of the worst online experiences I have had. I placed an order for an item. (LARGE set of pots and pans). The item was not delivered correctly by FedEx. I contacted both DailySteals.com and FedEx. Both started an investigation into what had occurred during shipping, but this is were the issues begin. DailySteals.com summarly decided to close my case. FedEx was not done with their investigation and Paypal could only base their resolution on the flawed evidence that DailySteals.com provided. I continued to try to resolve this by contacting both FedEx and DailySteals.com. I was concerned that I would be out more than $120. However, after multiple attempts they had to accept FedEx's final ruling that the package had been lost. Anyway, after several tries they gave me store credit. I was agreeable to the compromise but it was hard fought. I would not recommend this company.
Answer: Yes, worst customer services experience in my memory not worth any savings.
Daily Steals is committed to customer service and all-around excellence. We are dedicated to bringing you new, awesome deals every day. Shop DailySteals.com to find the best deals online for cell phones, apparel, computers, home goods and everything in between. We add new deals to our site every day on popular and new products. Whether you're looking for fun finds, discounts on designer brands or everyday essentials Daily Steals will deliver the steal right to you.

