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DailySteals Reviews Summary
The company has garnered mixed reviews, with some customers appreciating the initial value and product quality of their purchases. However, a significant number of complaints highlight persistent issues with customer service, including delayed shipping, incorrect items being sent, and inadequate support during return processes. Many customers express frustration over unresponsive communication and unresolved disputes, leading to a perception of unreliability. Overall, while there are occasional positive experiences, the prevailing sentiment reflects a concerning trend of dissatisfaction regarding service efficiency and customer support, suggesting a need for improvement in these areas.
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They seem to be a good company and maybe have some problems connecting with some customers, but I haven't had any problems then response time and shipping. Still, they only work five days a week, so two off of the deverily time because usually take up to 3 days to send the order off to you and sometimes you don't get any tracking info till you send a message by then the item is at the door.
I have been trying for 10 days to resolve an issue with an order I received. Number one I received a product that is clearly marked on the label FOR EXPORT, ONLY NOT FOR SALE IN THE USA. I e-mailed customer service immediately and explained the situation and told them I wanted a refund. Two days later I received an e-mail asking me to send them pictures of the product I received which I did. Then I was asked to send them Pictures of the package the product came in and again I did. Then three days later I received another e-mail telling me they were working on the problem and it would be resolved shortly. It has been a week and I still haven't heard from them. I don't understand what the problem is, you sold me an illegal product. I want my money refunded.
I placed an order on 11 December. No delivery has been received and no response to numerous email requests for feedback. Looks like this is a scam!
I ordered a Google Max Speaker on a Wednesday and realized on Thursday their website had filled in an old address for the delivery address. They have no way to contact them except through an@ e-mail address. I contacted them on Thursday and heard back they would contact the warehouse to change the address or cancel the order, but couldn't guarantee this. I reached out on Friday and they said they had contacted the warehouse, but again they couldn't guarantee that the address would be changed or the order cancelled. I found out on Sunday they had indeed shipped it via Fedex to the wrong address. I tried to contact Fedex to have the shipping address changed to a friend's address as I don't live in Chicago anymore. Fedex stated only the shipper can change this. I contacted Daily Steals to change the shipping address and they stated they couldn't, but would request Fedex cancel the delivery of this package. I found out on Mon. The package was delivered by Fedex to a building I haven't lived in in since 2013 even though I made them aware of this the day after I ordered this product. I contacted the building and they have no record of the package being delivered to the building. Thank you Daily Steals for such wonderful Customer Service and attention to detail. I WILL NEVER ORDER ANYTHING FROM YOUR WEBSITE AGAIN!
Purchased a gaming chair and it doesn't roll properly. Company said I could return but they are not liable for return shipping. I had some questions about that and how to take the chair apart. Have not heard back from the business (been 3 days) and I only have 7 days to return it. There is no phone number or other way to contact this business. Shipping will cost as much as what I paid for the chair. This is ridiculous.
I bought a shark vacuum and it was "refurbished". It was dirty when I took it out of the package. The battery kept dying fast. I tried to return the item. After going back and forth, I just kept it as is. Now 2 months later, the thing is completely broken and doesn't work at all.
I ordered something from Daily Steals and it never got delivered. They claim that FedEx delivered it and that they can't do anything about it since it's marked as "Delivered." So at some point my package was either never sent or stolen and their customer service simply said they could do nothing about it and that I would have to get in touch with my bank to file for a charge back. Abysmal customer service!
ORDERED A PRODUCT ON THE 3RD OF DECEMBER... INFO SAYS SHIPPING WITHING 2-7DAYS... HERE IT IS NEARLY 3 WEEKS LATER AND ALL I HAVE IS A 'LABEL CREATED' WHICH MEANS NOTHING... NO WAY TO CONTACT THEM OR USE THE 'CHAT' FUNCTION ON THEIR WEBPAGE... ANOTHER RIPOFF. SHOULD NEVER BUY ANYTHING OFF OF FACEBOOK AGAIN... LAST TIME I WILL BE A FOOL... NO PHONE NUMBER FOR THEM. WHO DOESN'T HAVE A PHONE NUMBER... TRACKING NUMBER IS A FAKE... I TURNED THEM IN TO THE FLORIDA DEPT OF FRAUD AT THE ATTORNEY GENERAL OFFICE... DAILY STEALS SAYS THEY ARE LOCATED AT 1249 STIRLING RD #2... DANIA BEACH, FLORIDA *******. BAD DEAL HERE. ATTORNEY GENERAL FOR FLORIDA IS NAMED ASHLEY MOODY...
Go somewhere else, takes days to even get a code, had to try and cancel my order for them to send it!
They sell cheep Chinese knock offs! You get what up pay for. Don't order from these people because you'll be sorry when the China knock offs arrive.
It's amazing how their website shows nothing but 5 star reviews. Especially since I submitted a 1 star review. Do not order from this company unless you have a month to wait for it. Terrible customer service as well.
Sadly, I haven't heard back from the daily steals customer service team in over two weeks. Ever two weeks from get a reply that is unhelpful and then I wait two more weeks to hear again. It's been a painful process and once I get my refund I will not be doing anymore businsss with this company.
IF YOU GET A GOOD DEAL THEY WILL CANCELL YOUR ORDER, THEY SELL A LOT OF GARBAGE AND THERE CUSTOMER SERVICE STINKS
Title says it all. They claimed they shipped the order and issued a tracking number but USPS reports they never received the package from the vendor. I has been three weeks, no reply from email, chatbot is useless and no reply from filling out online form. I just want my product.
Daily STEALs
Get the hint from their name. I ordered a product and it did not work as promised. I tried to get it to work, but it was not possible. I informed customer service immediately that I was having problems. Let me add that this is during the pandemic, so everything is upside down. Customer service contacted me back right away and things were cool. No worries.
I finally concluded that I could not use the item and needed to return it. "Sorry, you are too late now." Sorry about the inconvenience. Well, what customer service calls "inconvenience" I call theft. Hey, the hint is in their name. Be forewarned. Shop elsewhere. NO STARS.
Tried to cancel my order before it shipped was denied. My mistake for believing their "savings" I payed more than double for a thermometer.
Go straight to Amazon - Price: $20.29 & FREE Shipping
I bought a pair of earbuds three weeks ago. One of the earbuds does not come on or charge. I sent an email to Dailysteal customer support. I have not gotten a reply. I resent the email 3 times and still have not gotten a reply. I hve checked my junk mailbox regularly to make sure it didn't go there. I am very disappointed. It think it is unfair to not allow a faulty product to be return or replaced. I will never shop this site again because if the product does not work you are stuck with it.
I placed an order on May 29th. While I realize there is a lot going on in the world, for a company that tells you they have a product in stock they take their sweet time getting it out apparently. I have submitted 2 customer service requests and have gotten nothing but "thank you for submitting your request" emails and haven't heard anything back. Still have not gotten any sort of shipping notification after 2 weeks. 2 WEEKS. This site is either a scam or a site like wish where you don't get what you're paying for. Hey daily steals, when can I expect an 90 dollar check in the mail for my package?
I can't tell you how fast or slow they deliver items purchased off of their site as I ordered a tablet computer a 8 days ago and nothing has been shipped. No one can tell me why not. No one can tell me when I will get what I purchased.
Items in the picture are nothing like when you receive in person, in the picture they make it look like quality items they are not. Don't be fooled prices are cheap cause the items are cheaply made. I received earrings that looked nothing like the picture and they tried to charge me $99 for earrings that looked like they cost $5-$10 at most.
From the business
Daily Steals is committed to customer service and all-around excellence. We are dedicated to bringing you new, awesome deals every day. Shop DailySteals.com to find the best deals online for cell phones, apparel, computers, home goods and everything in between. We add new deals to our site every day on popular and new products. Whether you're looking for fun finds, discounts on designer brands or everyday essentials Daily Steals will deliver the steal right to you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members